A:Answer KSS - Please refer to the Quick Setup Guide that was included with your TV to make sure that the stand is assembled correctly. Should you need further assistance, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina