A:Answer If your TV powers on but you’re experiencing intermittent or no picture, it may be caused by incorrect source selection or a software-related issue.
Start with these steps:
• Press Home to confirm the TV is receiving power and capable of displaying a menu.
• Check the input source. Even if no device is connected, selecting the correct input can reset the display.
• Cold boot the TV: Hold the power button on your remote for 5 seconds until the TV restarts.
• Update firmware if possible: Home > Settings > Support > Software Update
If no image appears at all or issues continue, please reach out to Samsung Support for additional troubleshooting or service. You can call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ section on our website to chat live with an agent.
~ Samsung Advisor
