“I have a cable-tv box connected to the hdmi 1 and an atv4 to the hdmi 2 on the soundbar. The earc is connected to the tv. When I try to switch to the cable-tv box, it jumps right back to the atv4. Any solutions?”
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Hi there, I'm sorry you are having this issue. I would recommend contacting the Samsung Customer Center to make sure everything is working properly. Please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
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