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Hi Carline, The Volume and Woofer buttons need to be thought of as a toggle switch. You will push or pull the switch to increase/decrease the volume of your Soundbar or Woofer. If you press the button IN this will mute your Soundbar or set your Woofer to 0. ~Samsung Solutions
Sorry, there was a problem. Please try again later.The volume has 2 toggles. The left half of the volume toggles for regular sound on the soundbar. The right half of the volume toggles for the woofer.
Sorry, there was a problem. Please try again later.I've had the same problem. Works well just using the TV remote and bluetooth. I had issues also and don't use the soundbar remote.
Sorry, there was a problem. Please try again later.Volume button on left woofer volume on the right. Also bass boost can be selected.
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