Questions & Answers

Q: QuestionMy fridge delivered today. On main panel I see the Auto Fill Pitcher on/off is not lit up like the other modes. Held button down 3 sec.Nothing. pitcher is not auto refilling. Is there something special that needs to be done to turn on?

Asked 3 years ago by Kk.

• A:Answer Where is the unlock button??

  Answered 3 years ago by Anonymous

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Q: QuestionIf I buy the stainless steel version, can I change the panels later on?

Asked 3 years ago by LT.

• A:Answer Yes we got the stainless steel one, put a black panel on middle drawer, it looks great

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat volume of ice does the ice maker produce in 24 hours

Asked 3 years ago by Tracy.

• A:Answer Great question, Tracy. The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionI want to order the 4 panel counter depth Bespoke model with all white panels. Do I get to order a 2nd set of 4 panels (any color combo) for free?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Samsung has a deal (don’t know if still valid) where you can order replacement panels for free.

  Answered 3 years ago by SamsungVerified Purchase

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Q: QuestionWhat is the warranty on Unit as a whole 2) Compressor and seal system. Under the warranty , parts and labor covered ?? How long?

Asked 3 years ago by SKamd.

• A:Answer Hi, Great question. We appreciate your inquiry about the warranty coverage of the fridge. Here is the link to the warranty coverage. https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the capacity of just the freezer. Unless I completely missed it, the specs do not show the capacity of the freezer. Fridge is 13.6 and the convert zone is 2.5. Total as 22.9. Is the freezer suppose to be 6.8? (22.9-2.5-13.6). Did I miss it?

Asked 3 years ago by BeBopReviewer.

• A:Answer You're correct - the freezer is 6.8 cu ft, per their manual: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf

  Answered 3 years ago by alisonjlh

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Q: QuestionIs the stainless steel fingerprint resistant?

Asked 3 years ago by Schweetieof5.

• A:Answer Hi Schweetieof5, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Beverage Center - Stainless steel. The stainless steel panel is not fingerprint resistant. I have shared the specification sheet below for your reference to the colors and finishes of the panels. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144697477 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this selection come with the white panel glass?

Asked 3 years ago by Panels.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Yes and it looks great no handles.

  Answered 3 years ago by BonnieVerified Purchase

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Q: QuestionHow does one open the doors without handles?

Asked 3 years ago by Drew.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer There’s crevices underneath the door and above if you’re tall, which in you can grab and pull with ease

  Answered 3 years ago by MariasolVerified Purchase

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Q: QuestionIf I buy the stainless steel version of this fridge and not the “custom panel ready” version, can I still change panels at a later date?

Asked 3 years ago by Changingpanels.

• A:Answer Yes

  Answered 3 years ago by Mariasol

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Q: QuestionHow good is the ice maker on this one? Does it produce lots of ice quickly? We have a counter depth LG and the biggest complaint is we are constantly running out of ice (Family or 5). thx!

Asked 3 years ago by joelio.

• A:Answer So far mine has produced way over enough for a family of 3, wouldn’t doubt that you would have a surplus in ice on this fridge.

  Answered 3 years ago by Mariasol

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Q: QuestionHello. Even though you can choose your color, is the panels and fridge stainless steel?

Asked 4 years ago by My.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer I got one where the front 0anel is stainless. Hiwever the sides are not stainless. Since i installed into a cavity its not a big deal that the sides aren't stainless nut would be if sides were exposed in your install location

  Answered 3 years ago by Dave

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Q: QuestionAre the sides black or stainless steel?

Asked 4 years ago by Mjk.

• A:Answer A darker gray

  Answered 3 years ago by PattiVerified Purchase

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Q: QuestionI am so confused if you can change the panels at a later date. In one answer Samsung said no. Then in the answer below it, Samsung said you can use the refrigerator with the factory installed panels until the other panels on backorder come in. How?!?!

Asked 4 years ago by ConfusedABQ.

• A:Answer Yes, you can change the panels.

  Answered 3 years ago by BearcatVerified Purchase

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Q: QuestionHow much crisper space is there? I cannot tell from the pics if it is just the one on bottom left or if there is another on the right side as well. Thanks

Asked 4 years ago by Hamilton.

• A:Answer Glad you asked, Hamilton! This unit model has two crisper drawers. One on the left and one on the right located at the bottom. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWhy does everything in the freezer develop freezer burn?

Asked 6 months ago by CustomerReview.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link to the user manual; kindly go to page 70 to help you resolve the issue of your freezer. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151409053) to help our team pull up your information when you message us. Thank you. -Ricardo

  Answered 6 months ago by Samsung

  
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Q: QuestionIs the door-in-door (beverage center door) latch that keeps the door closed plastic or metal?

Asked 2 years ago by Bespoken.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Metal

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAre you able to attach custom cabinetry panels (ie wood) to this refrigerator? Or only the custom panels sold by Samsung?

Asked 3 years ago by Ana.

• A:Answer Custom

  Answered 3 years ago by JoyceB

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Q: QuestionDoes the water filter contain charcoal? Or it it reverse osmosis?

Asked 3 years ago by Kathy.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Don’t know but we tested particle count and found and the filter reduced count from 200 in our tap water to less than 100. So not as good as a Zero countertop filter system but way better than tap water.

  Answered 2 years ago by CharlesD

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