Questions & Answers

Q: QuestionHow do I find and connect to the app for this fridge?

Asked 3 years ago by App.

• A:Answer You have to download the "Smart Things" App. The add a device. It'll scan and find your fridge. Follow the prompts from there and you should be good to go!

  Answered 3 years ago by SmileyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat are the outside measurments?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hello there, Welcome to Samsung! Thank you for choosing our company. I hope you are enjoying your experience so far to answer your query about the outside measurement of Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Beverage Center - White Glass. Here are the product dimensions. Dimensions (WxHxD with hinges and doors): 35 3 /4" x 70" x 283 /4" Dimensions (WxHxD without hinges and door): 35 3 /4" x 687 /8" x 24" You can check this link for product specifications. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number:1144760742 Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes the middle shelf with two sections come apart so that the sections can be placed at different levels? If so, how do I get them apart?

Asked 3 years ago by Birdie.

• A:Answer Yes, it comes apart

  Answered 3 years ago by Bearcat

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhich custom door panels can magnets still stick to? i.e.are the "glass" panels are really glass, or have a coating resembling the appearance of glass? Also: how fingerprint resistant are any of the panels? do the doors get messy easily?

Asked 3 years ago by Magnets.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Nothing sticks to the glass it is glass. I got the gray which is matte and there are no finger print marks so far. I’ve seen a couple of dirty spots but they wiped off really easy.

  Answered 3 years ago by BearcatVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDose the model have sabbath mode? Or is this model STAR K certified?

Asked 3 years ago by Dee.

• A:Answer I saw it had a sabbath mode

  Answered 3 years ago by SmartspaceVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow can you adjust temperature manually. Elderly couple does not want to depend on Smart Things connection. We can find no way to adjust as there are no buttons.

Asked 3 years ago by Crombie.

• A:Answer There should be buttons on the inside of the main refrigerator compartment on the right side near the door:

  Answered 3 years ago by Tara

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionThis has already white glass panels, i dont need to buy panels, correct? And i can buy different color panels later if i want to change the color?

Asked 3 years ago by Grace.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Make sure to confirm with the Best Buy team or item page. Some of them come with the panels others don't. You should be able to change the panels as they come separately and more can be bought online. Though we havent gotten ours installed I'd be surprised if they were permanent.

  Answered 3 years ago by Nick2552

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you buy the panels separately?

Asked 3 years ago by Aprilm1107.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer The panel-ready model does NOT come with panels included. For this model, you will be required to purchase panels separately.

  Answered 3 years ago by MNMike

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi. My new Bespoke can make ice but no water comes out and not fill the jug. I need support. Thanks

Asked 2 years ago by Noel.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer You need to set up the auto refill feature through the smart things app.

  Answered 1 year ago by Ruby459Verified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: Question13.5 cu. ft and 13.6 cu. ft. Why is the price so different?

Asked 3 years ago by kyle.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer The 13.6 cu. ft. does not have the "Beverage Center" with the option to dispense water directly into a cup. It only has the "AutoFill Water Pitcher." The 13.5 cu. ft. has the Beverage Center which comes with the "AutoFill Water Pitcher" a well as the option to dispense water directly into a cup. You are paying more money for the added water dispenser feature.

  Answered 3 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this refrigerator open next to a fixed wall? Currently has a standard 36 inch French door side by side fridge in the opening.

Asked 3 years ago by Nate.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer The doors of the fridge are very thick, giving the need of both right and left space, doors can’t fully extend if in a tight spot.

  Answered 3 years ago by Mariasol

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat does it mean when it says custom panel ready

Asked 3 years ago by Jayz.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer The front surface is removable and you can change to a different color or type. I like my stainless but i guess if it was dented it would be easy to replace just the front surface

  Answered 3 years ago by Dave

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCould you tell me the dimensions of the shelves inside the main fridge area of the Bespoke Counter depth fridge?

Asked 11 months ago by Brenda.

• A:Answer Hello Brenda, We would love to discuss the internal dimensions of the fridge shelves to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147810960) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionLowest temp for flex drawer? Description says soft freeze. What temp is that?

Asked 1 year ago by Mary.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Lowest temp is 0°f but the soft freeze is 31°f

  Answered 1 year ago by Timmay

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can i bypass the water filter on this fridge? I'm getting a reverse osmosis system installed and the added fridge filter is not necessary / will slow down water flow.

Asked 1 year ago by emmm.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Does not slow down water flow We have a whole house Maint free water system

  Answered 1 year ago by Savage

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)