Questions & Answers
- Model:
- RF29DB970012AA
- |
- SKU:
- 10886063
Q: QuestionHi, what are the dimensions of the refrigerator box? I need to know to see if it will fit through a trailer door.
Asked by Claudia.
- A:Answer Claudia, the shipping dimensions of the fridge are 38.25 inches in width, 78.625 inches in height, and 36.25 inches in depth. Have a great day. ^Camille
Answered by Samsung
Q: QuestionCan the high be lowered?
Asked by Anonymous.
- A:Answer Hi there, Yes, you can lower the cooling (make it less cold, or warmer) of this fridge model using the control panel or the SmartThings app. Have a great day. -John
Answered by Samsung
Q: QuestionCan the 3 stainless steel doors be easily converted to glass panels?
Asked by Amy.
- A:Answer Hello Amy, Yes, the stainless steel door panels of this fridge model can be easily converted to glass panels because it is a Samsung Bespoke model, designed specifically for interchangeable panels. Have a great day. -John
Answered by Samsung
Q: QuestionIs it possible to customize this with both the glass beverage center on the left and the large screen/tablet on the right?
Asked by Mich.
- A:Answer Hi Mich, No, the parts position cannot be customized with this model of refrigerator. Thank you, and have a great day! -Ricardo
Answered by Samsung
Q: QuestionAre there any 4-Door Flex models with both full depth and zero clearance door design?
Asked by KevinT.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer Hi Kevin T, No, there are no 4-Door Flex refrigerator models with both full-depth and zero-clearance doors. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1150778804) when you message us so our team can retrieve your information. Thank you. -Kimberly
Answered by Samsung
Q: QuestionCan the doors that are currently white glass be replaced by panels of other colors?
Asked by doors.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer Hi there, Yes, the panels can be replaced with other colors. ^Rodel
Answered by Samsung

Q: QuestionSo I’ve only had my refrigerator for over a month and the freezer part is making ice all over the place(only bottom left side of the compartment of the refrigerator). How do I make that stop
Asked by MrNiceGuy.
- A:Answer Hi Dakoda, We understand how you feel regarding this fridge. We are here to help you. We recommend checking the resources below for steps to take when the fridge has frost all over the place. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149409116), and it will help our team pull up your information. ^Rodel
Answered by Samsung

Q: QuestionCan the glass door be covered or replaced with a color panel?
Asked by charlier.
- A:Answer Hi Charlier, No, the glass door of the Beverage Zone can't be replaced with a Bespoke color panel. The beverage zone has a proximity sensor that turns on the welcome light so you can see what is in it when you get close to your refrigerator. Blocking the glass door will hinder this feature. Leo
Answered by Samsung

Q: Questionwhere can i get a manual for my refrigertor
Asked by Anonymous.
- A:Answer Hi there, Here is the link for the user manual: https://downloadcenter.samsung.com/content/UM/202407/20240705161755898/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_240705.pdf We can download this manual and save it for future reference. ^Rodel
Answered by Samsung

Q: QuestionCan I turn off ice making feature?
Asked by Anonymous.
- A:Answer Hi there, Yes, the ice maker feature can stop making ice. Please see the "Whiskey Ball Ice" on page 47 of the user's manual and read this section to learn how the ice maker can be turned off. Manual https://downloadcenter.samsung.com/content/UM/202407/20240705161755898/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_240705.pdf Have a great day. ^Aloe
Answered by Samsung

Q: QuestionWhy wouldn’t the knock feature be working? In the store if you knocked on the door you could see what was in the fridge. Now that I have the fridge that isn’t working.
Asked by KassandraG.
- A:Answer Look at the bottom of the top doors and you will see a 1.25" gray line and if you touch this the doors will open automatically. You just need to bump it, and it will open.
Answered by TreceAnneByrd
Q: QuestionHello! What is the depth for the top of the fridge where it changes from 70 3/4" to 73"? Or how deep is hinge section on top of the fridge?
Asked by OnaGuthrie.
- A:Answer 22.25"
Answered by TreceAnneByrd
Q: QuestionHi, can you tell me how the water pitcher on this refrigerator works? Does it fill up the pitcher automatically? How do you get it to work? Looking at purchasing but have a friend that has one and they don't seem to be able to get it to work.
Asked by Jim.
- A:Answer You have to have the water hooked up and then you will get the pitcher to auto fill and get your ice maker to work. If you walk in front of the window, you can watch the water going into the pitcher if it's not already full. If the pitcher is empty and you stand in front of the window too long, it will stop filling until you step away. That is to make sure you don't open the door and try to remove the pitcher. I'm sure that is a safety feature.
Answered by TreceAnneByrd
Q: Questiondoes this come in a 42 or 48 "
Asked by size.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer Greetings, We are happy to receive your inquiry about this Samsung refrigerator. We are here to help. It would be great if we could talk to you directly and gather more information about your question. If you have more inquiries, please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147526808, which will help our team pull up your information. ^Rainly
Answered by Samsung

Q: Questionis there a different height
Asked by mike.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer No, Mike, this refrigerator model does not come in different heights. You can check the link below and explore our Bespoke Refrigerators in various sizes. Samsung Refrigerators: https://www.samsung.com/us/home-appliances/bespoke/refrigerators/ Have a great day, -Ernest-
Answered by Samsung

Q: QuestionWhat is the depth measurement for the fridge shelves?
Asked by Aura.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer 16" and the bottom is 15" since the is a lip at the edge
Answered by TreceAnneByrd
Q: QuestionAre all 4 sections capable of being a fridge? Or are the bottom panels freezers only?
Asked by Janine.
- A:Answer The only section that is flexible is the bottom right. The bottom left is dedicated to freezer only with the icemaker.
Answered by TreceAnneByrd
Q: QuestionWhat does it mean when it asks for counter depth Yes or No
Asked by Shan.
This question was asked about the related product: Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- A:Answer Hi! Where would I get the user manual so I can set up the auto open. I can’t figure out how to manually open the left top door.
Answered by Beatrice
Q: QuestionCan you remove the doors on this refrigerator?
Asked by Rocket2023.
- A:Answer Hi there, Yes, the refrigerator doors can be removed. Please reference the "Door removal for entrance" section on page 25 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202401/20240126140421266/T-TYPE_RF9000D_DA68-04752V-00_EN_MES_CFR_240119.pdf Have a great day. ^Aloe
Answered by Samsung

Q: QuestionHow much weight can the various shelves hold?
Asked by luislast.
- A:Answer I can not tell you the weight but it’s very spacious
Answered by BlancaE
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