Questions & Answers

Q: QuestionHow do you remove and clean bottom shelf

Asked 1 month ago by gary.

• A:Answer Hello Gary, Thank you for contacting us. Let us help you. For tips on safely removing the bottom shelf from your refrigerator, please watch the video link below from 1:27 to 2:14 and use a mild detergent to clean it. You can also watch the full video for more detailed information on cleaning the refrigerator. How to properly deep clean the inside of your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=Zd0-HIDDrM0 Have a fantastic day. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is the warrantee on the Samsung Bespoke 4 door refrigerator

Asked 1 month ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello there, Thank you for asking. Let's get the information you need. Samsung's warranty coverage includes 12 months of parts and labor against manufacturing defects in materials.  For more elaborate details, we shared the warranty link below for the refrigerator. Warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF29BB8600QLAA Have a great day. ^Camille

  Answered 1 month ago by Samsung

  
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Q: QuestionDo you have to use the glass panels or can my cabinet maker put custom cabinet panels on it?

Asked 1 month ago by Brittney.

• A:Answer Hello there, Thank you for asking. Let's get the details you need. Yes, you need to use the glass panel or the Bespoke panels. We do not recommend that a cabinet maker make custom panels, as they are not compatible with Samsung Bespoke refrigerators.  Here is a link for the available Bespoke Panels. Change your Samsung BESPOKE refrigerator panels https://www.samsung.com/us/support/answer/ANS00088645/ Have a great day. ^Camille

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes it need a special type of wall outlet like a washer/dryer?

Asked 2 months ago by Sammi687.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello Sammi687, No, this fridge model only requires a 115V outlet (or more accurately, 120V), which is a standard voltage for household electrical outlets in North America. Have a great day. -John

  Answered 2 months ago by Samsung

  
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Q: QuestionWhen one door is open, how wide is the refrigerator? My refrigerator is against a wall and I want to make sure it fits.

Asked 3 months ago by Purple.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello there, We're so excited to respond to your inquiry. Let's get you the details you need. The width of the fridge with one of its doors open at a 125° angle is 47.125 inches. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionMy fridge is not dispensing water or making ice. The water supply has been checked and everything is working fine. Filter is new and genuine. This is the second time this happens and samsung wants to charge me for fixing it. I've this fridge for one year.

Asked 3 months ago by Allie.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer We understand the importance of a working refrigerator in your home, Allie. Let's get this taken care of. Please refer to the resources below to rectify your fridge's concerns. Please click the links and the hyperlinks and watch the embedded video for tips. Water does not dispense at all: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150008976, to help our team locate your information when you message us. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionWe purchased and you installed a Samsung refrigerator. We will be moving and would like to question. Will Best Buy move the unit out/in the new home..

Asked 3 months ago by DonP.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for leaving a review. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to see if they have installer partners who can help you move the appliance to a different location.  Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionWill the Chesapeake store deliver to Elizabeth City NC

Asked 3 months ago by buyer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Yes

  Answered 3 months ago by FantasticfivedoorVerified Purchase

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Q: QuestionHas anyone seen mold come out in the auto fill pitcher?

Asked 4 months ago by Mold.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, The auto-fill pitcher is most likely not to develop molds in it. In case mold builds up on your water dispenser, below is the link for troubleshooting steps to solve the water dispenser issue. Kindly choose the one that matches and click the embedded words. Samsung refrigerator water dispenser issues. https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Thank you and have a great day! -Ricardo

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes the fridge come with water hookups/lines or will those have to be installed purchased separately?

Asked 5 months ago by Newowner.

• A:Answer No, you have to purchase your own supply line and a place to attach it.

  Answered 3 months ago by Fantasticfivedoor

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Q: Questionwhere can i find all available custom panels colors?

Asked 5 months ago by BSPOKE.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello there, Thank you for asking. Let's get the information you need. Please refer to this link to the official product page of the fridge for the available custom panel colors. Kindly choose "Customize your own." Refrigerator product page https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-4-door-french-door-refrigerator-29-cu-ft-with-beverage-center-in-stainless-steel-rf29bb8600qlaa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149224638) to help our team pull up your information. Have a great day. ^Camille

  Answered 5 months ago by Samsung

  
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Q: QuestionCan I get the bespoke 29 cu ft french door WITHOUT the beverage center.???

Asked 5 months ago by JWP.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, Yes, the beverage center is an option you can choose for the fridge. Have a great day. ^Charles

  Answered 5 months ago by Samsung

  
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Q: Questioncan you take off the french doors to get the item inside my house

Asked 7 months ago by blue3809.

• A:Answer Hi there, Yes, this refrigerator model can have the doors removed to ensure it fits your entrance. Have a great day, -Ernest-

  Answered 7 months ago by Samsung

  
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Q: Questionhow many evaporators does this model have

Asked 7 months ago by Boboma.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, This refrigerator model has two evaporators, one for the freezer and one for the refrigerator. Have a great day, -Ernest-

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes the beverage center have auto refill or just the auto refill pitcher option ??

Asked 8 months ago by broly.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer The beverage center has an auto refill pitcher and a cold water dispenser. It also has space for beverage cans. The beverage center is a very worthwhile option.

  Answered 8 months ago by Anonymous

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Q: QuestionOnly one side of the ice maker on my 2 year old Bespoke refrigerator is producing ice. How can that be fixed?

Asked 10 months ago by Spandauer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, Please ensure the ice maker in question is turned on or enabled. Please see the link and follow the instructions and hyperlinks in the link below. Turn the BESPOKE Dual Ice Maker on or off https://www.samsung.com/us/support/answer/ANS00088562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147988064) to help our team gather your information. Have a great day. ^Charles

  Answered 10 months ago by Samsung

  
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Q: QuestionCan I purchase a Samsung Bespoke refrigerator without the panels? Specifically, the 4-door French Door fridge. We have the panels from our previous refrigerator. We may have to replace the fridge due to a power outage/surge.

Asked 10 months ago by westd.

• A:Answer Hi there, No, the unit is only offered with panels, as indicated on the main product page of the fridge in the recommended section on the right side of the page. Bespoke 4-door French Door Refrigerator (29 cu. ft.) with Beverage Center™ in Stainless Steel https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-4-door-french-door-refrigerator-29-cu-ft-with-beverage-center-in-charcoal-glass-bndl-1647380930253/ You can also reach out to BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. if they offer the unit without the panels. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147888403) to help our team gather your information. Have a great day. ^Charles

  Answered 10 months ago by Samsung

  
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Q: QuestionDo any of these have white sides?

Asked 10 months ago by Tabby.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer No

  Answered 8 months ago by AnonymousVerified Purchase

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Q: QuestionHi! We are looking at purchasing the Bespoke 29 cubic feet version. Do the customizable panels fit all Bespoke models?

Asked 10 months ago by realestatekris.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, No,the panels are classified by 3 or 4 panel model. Please see the link for the panels available per model. https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels Have a great day. ^Charles

  Answered 10 months ago by Samsung

  
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