Questions & Answers

Q: QuestionWill the beverage center water dispenser (NOT the autofill pitcher) function with the right French door ajar?

Asked 2 years ago by Mick.

• A:Answer It will. We were surprised by this since our previous LG refrigerators did not.

  Answered 2 years ago by Anonymous

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Q: QuestionCan the refrigerator and freezer doors be locked when not in use? I am thinking of putting this in my motorhome to replace my current residential fridge but I don't want the doors to swing open when in motion.

Asked 2 years ago by Destined.

• A:Answer Greetings! No, this Samsung refrigerator model is not equipped with door locks. The lock feature on this refrigerator model is for the control panel to prevent accidental setting changes. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionMy Bespoke refrigerator won't present its WIFI [refridge] when put into the AP mode. Is there a way to reset the refrigerator WIFI settings?

Asked 2 years ago by gevveg.

• A:Answer Perfecto

  Answered 1 year ago by CarlosMVerified Purchase

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Q: QuestionDoes anyone know the height of JUST the refrigerator door (not including the flex drawer or freezer)? I am installing this next to a counter and want to make sure it will open all the way as the other side will not. Thank you.

Asked 2 years ago by Austin.

• A:Answer the height of the door is 34"

  Answered 1 year ago by bob5433

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Q: QuestionWe purchased this fridge in November of 2022, it is still under the 1 year warranty. The autofill pitcher stopped working a few months ago. It would only fill up 1/4 at a time. I had read changing the water filter could fix this, still doesnt fill.

Asked 2 years ago by EvanM.

• A:Answer This fridge is trash. I bought it 10 months ago and it has gone out completely and no one will come fix it. 2 year warranty. $2,700 worth of trash.

  Answered 1 year ago by Bruce

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Q: QuestionI have had my refrigerator for 4 days now and I’ve production is extremely slow. The ice buckets have never gotten full and we aren’t using that much ice. Is there something I can do to create more ice production? It’s definitely not creating 10lbs a day

Asked 2 years ago by Anonymous.

• A:Answer Move the ice from the dispensing area, forward in the bucket. This helped the ice production in my situation.

  Answered 2 years ago by GeorgiCVerified Purchase

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Q: QuestionI installed the fridge, on my app the temperature is set at -8 and the freezer still hasn’t worked. Does the freezer need a different set up

Asked 2 years ago by Tricia.

• A:Answer Be prepared, I bought mine 10 months ago and it went conpletely out. Even with a 2 year warranty, no one shows up to repair it. Ive taken off work 3 times bow just to sit here all day looking dumb and nobody calls to cancel. This fridge is total garbage. I wish I had read reviews before I purchased it.

  Answered 1 year ago by BruceVerified Purchase

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Q: QuestionI got the refrigerator yesterday and the fridge light isnt turning on. It replies to all the buttons and sabbath mode is off. How do i get the lights to work again?

Asked 2 years ago by Singh.

Q: QuestionHow much does it cost to replace a bottom freezer drawer panel that is dented?

Asked 2 years ago by Mel.

• A:Answer About $99

  Answered 2 months ago by ZzapVerified Purchase

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Q: QuestionDoes this refrigerator have the same icemaker setup that's involved in the class action law suit? We have a Samsung with the messed up ice maker that worked about 6 months, going on five years now without ice.

Asked 2 years ago by TEXAS.

• A:Answer Here the ice works perfectly, I always have two full drawers of ice

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy refrigerator has not been delivered yet, but yet I am required to make a payment before receiving a product. How do I get this resolved immediately?

Asked 2 years ago by KingRoy.

• A:Answer Dear Valued BestBuy Client, Thank you for purchasing our Samsung refrigerator, KingRoy. To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes every one of these models with the center beverage door have the 5 setting adjustable temperature drawer??? Thanks.

Asked 2 years ago by LoveSony.

• A:Answer Yes

  Answered 1 year ago by bob5433

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Q: QuestionWhat does the fridge measure in depth with all the doors removed. Need to be sure I can bring it through a 31" door frame

Asked 2 years ago by will.

• A:Answer That is a great question about the fridge measurements without the doors and handles, Will. The fridge depth measures 29 3/8 inches without the doors and handles. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you tell me the measurements from the floor to the bottom of the two swinging doors when they are opened 90 degrees?

Asked 2 years ago by Oceanside.

• A:Answer 34.25" from the floor to the bottom of the door when open 90°.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionThe fridge was delivered today and has been plugged in for 10 hours it still isn’t cold. Did I get a broken one or am I doing something wrong

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer sounds to me like its broken, when ours was plugged in the service man set it all up and told us everything about it, it was cooling off with in a few hrs fridge went down to 37degrees and freezer 0 degrees, took about a full 24 hrs to make ice constanly, go to the store you bought it from and talk to customer service, seriously go in person don't call

  Answered 2 years ago by JeanL

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Q: QuestionCan I get this in white. Don’t want the glass panels.

Asked 3 years ago by Lynn.

• A:Answer I don’t think so. Only white glass panels.

  Answered 3 years ago by WilliamIVerified Purchase

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Q: QuestionThe fridge is level and plumb, but left door wants to constantly close. Is there a fix to tighten the hinges?

Asked 3 years ago by Eddy.

• A:Answer Mine does this too! I thought it was strange it doesn’t stay open & wants to shut.

  Answered 2 years ago by GNicolVerified Purchase

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Q: QuestionCan I control the fridge on the side panel or do I have to use the app? Ie, temperature, ice , etc. So far everything is running well.

Asked 3 years ago by Chemmlg.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer both

  Answered 3 years ago by StephenB

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Q: QuestionHello the ice maker is not making ice. Igor the refrigerator a month ago. Can you help me?

Asked 3 years ago by Dan.

• A:Answer Stick your hand all the way to the back of the ice tray and see if there’s a wall of ice. When this happened to me once I loosened the solid block of ice I found a small chunk of foam. It started working again

  Answered 3 years ago by LalaVerified Purchase

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