Questions & Answers

Q: QuestionWHERE IS THE ICE DISPENSER

Asked 1 month ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hello there, No, this fridge does not have an ice dispenser; it only has an ice maker located in the freezer drawer. Please refer to your user manual for the image of the location of the ice maker. Turn to page 17, "10 Icemaker." User Manual https://downloadcenter.samsung.com/content/UM/202504/20250411101254782/FDR_RF8000B_DA68-04402K_EN_MES_CFR_250403.pdf Have a great day. ^Camille

  Answered 1 month ago by Samsung

  
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Q: QuestionIs the water pitcher bpa free?

Asked 7 months ago by Bespoke.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi there, Yes, the Autofill pitcher of this refrigerator model is BPA-free. Have a great day, -Ernest-

  Answered 7 months ago by Samsung

  
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Q: QuestionWe've had our Bespoke 30 cu. ft. fridge for a year now and LOVE IT! However, we DID manage to crack the middle of the front plastic on the lower-lefthand vegetable drawer. How can we replace this plastic piece, or the entire drawer (if necessary)?

Asked 9 months ago by Anonymous.

• A:Answer Hi there, We know how convenient it is to have a refrigerators. We are here to help. If you will be replacing your broken drawer, you can purchase it from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/ or you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rodel

  Answered 9 months ago by Samsung

  
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Q: QuestionHow can a samsung bespoke refrigerator be able to fit in the space with dimension 35 depth36.5 width and 69 inches high as the bespoke refrigerator that is 30 cubic feet and the smaller bespoke refrigerator that is 27 or 29 cubic feet cannot ?

Asked 10 months ago by neicy.

• A:Answer Hi Neicy, Thank you for reaching out about the fitment of the Samsung Bespoke refrigerator RF30BB6200QL/AA in your available space. I understand how important it is to ensure the refrigerator meets your specific size requirements. The RF30BB6200QL/AA model, with its 30 cubic feet capacity, is designed with a slightly deeper interior configuration and optimized external dimensions, enabling it to fit spaces with the depth, width, and height you provided. Other Bespoke models, such as those with 27 or 29 cubic feet, might differ slightly in external dimensions despite their smaller capacity due to varied design and layout features. For further details, including installation guidelines, please refer to the user manual from page 22 to page 27. You can view the manual link below for more precise instructions. Manual https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147815955) to help our team gather your information. Have a great day. ^Charles

  Answered 10 months ago by Samsung

  
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Q: QuestionHi. Can the water pitcher be replaced with one that is glass? I would like to buy a different pitcher that is not made with plastic. TIA

Asked 1 year ago by Mars.

• A:Answer Hi Mars, No, the water pitcher is designed specifically for this fridge and it cannot be replaced with a glass pitcher. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you fill up cups, water bottles …or just the water pitcher

Asked 1 year ago by Matt.

• A:Answer Hi Matt, We can only fill up the water pitcher on this refrigerator model. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan door handles be added to the fridge?

Asked 1 year ago by Door.

• A:Answer Hi there, No, as this fridge model is designed with easy-to-open recessed handles. Any alteration made may disrupt the refrigerator's performance. I have shared our Samsung website below so you can check the available refrigerators that may fit your needs. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a place to fill up a water bottle? If you remove the pitcher, can you dispense cold water into a bottle?

Asked 1 year ago by Annie.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi Annie, No, the beverage center is designed to work specifically with the Autofill pitcher. The pitcher will not fill unless the pitcher is correctly assembled and installed. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the panels be completely removed and have cabinet doors attached for a seemless kitchen look?

Asked 1 year ago by Taylor.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi Taylor, No, this Bespoke refrigerator is specifically designed to be used with its designated panels only. By clicking the link below, which takes you to the Bespoke Design Studio, you can match and customize panels for a set of complementary colors and create fridge panels that reflect your personal style. Bespoke Design Studio: https://www.samsung.com/us/refrigerators/bespoke/design-studio/ Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI have the “White Glass” panels. Can I use it as a dry erase board?

Asked 1 year ago by Ken.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi Ken, We strongly suggest not writing anything on the glass panels to prevent any scratches. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI purchased the White Glass version. Are there options to change the veneer to another color?

Asked 2 years ago by Doug.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes, Best Buy has a catalogue of Samsung panels in many different colors for this refrigerator. We ordered the top panels in a Sea Green and the bottom panel in Black, to go with our kitchen decor. The frig arrive with the off-white panels installed and the other three panels separately.

  Answered 1 year ago by AcornFotoVerified Purchase

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Q: Questiondoes it have a water dispenser where I could fill my cup?

Asked 2 years ago by Davey.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi and yes. Inside it has a pitcher that fills with water. And you can pour it whenever you want. For about a month we had a different Samsung fridge where the ice and water dispenser was outside the fridge. We like this one better because it uses hardly any space inside the fridge. The ones with the dispenser outside use a lot of space inside the fridge.

  Answered 2 years ago by PiperHillVerified Purchase

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Q: QuestionDoes this fridge have sabbath mode? capability to turn off the interior light?

Asked 2 years ago by bespoke.

• A:Answer No it doesn’t you close the door lights are off it’s not that you are turning them on

  Answered 1 year ago by JenniferMVerified Purchase

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Q: QuestionWhat is the height in the back measure? I don't need to worry about front hinges.

Asked 2 years ago by RED4US.

• A:Answer Greetings, The back of the unit measures 68 7/8 inches. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: Questionwithout ice maker and i like to find out about the freezer storage capicity of 30.1 quibc feet 3 door refregarater

Asked 2 years ago by bhakta.

• A:Answer Bhakta, the ice maker on this refrigerator, is built-in; hence we can only provide the cubic feet of the overall freezer capacity, which is 9 cu. Ft. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionWhy is the ice maker making less ice than before

Asked 2 years ago by Artie.

• A:Answer It consistently makes ice, just too slow to keep up with use. I can't find a mechanical problem, I believe it is a design flaw.

  Answered 2 years ago by JerryTVerified Purchase

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Q: QuestionCan I fill a water bottle at the picture filler inside the fridge?

Asked 2 years ago by Water.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi there, No, because the fridge's autofill feature is designed to work with the autofill pitcher. Have a great day! ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionI got the water line hooked up to the refrigerator how long does it take to make ice .

Asked 2 years ago by Krystal.

• A:Answer Ours made ice within 8-10 hours

  Answered 2 years ago by JessicaSVerified Purchase

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Q: QuestionI purchased my Samsung Bespoke 30 Cubit refrigerator in Dec 22 but in March 2023, I opened my freezer and it looked like it snowed inside and today, 4/7/23, the freezer is warm and I have ice cream melting. Is there something that I missed setting up?

Asked 2 years ago by KimzComment.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Greetings! We are here to help you with the temperature of the freezer on this Samsung refrigerator model. I have shared several related Samsung videos and links that will guide you on what steps to take. My Samsung refrigerator is not cool enough: https://www.youtube.com/watch?v=FiAGtKdGHPA What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment: Refrigerator, Freezer, or FlexZone is not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/ You may visit this model's user manual shared below for additional steps to take. Turn to page 64. https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145651682 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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