Questions & Answers

Q: QuestionHow does this hood compare to other models in terms of its product dimensions (depth, width, and height)?

• A:Answer This Samsung 36" BESPOKE Smart Wall Mount Hood has product dimensions of 35 3/8" x 25 7/16" x 19 11/16" (W x H x D). While the context does not provide specific comparisons to other models, it does mention that the hood has a standardized width of 35 inches.

Q: QuestionWhat is the significance of the 630 CFM ventilation capability, and how does it impact cooking efficiency?

• A:Answer The 630 CFM ventilation capability of the Samsung 36" BESPOKE Smart Wall Mount Hood signifies its powerful performance in removing cooking odor and smoke. With a high CFM (cubic feet per minute) rating, the hood can quickly and efficiently extract a large volume of air, effectively clearing the kitchen of unwanted fumes and pollutants. This high ventilation capability enhances cooking efficiency by providing a cleaner and fresher cooking environment, allowing users to cook with greater comfort and convenience.

Q: QuestionWhat is the warranty coverage provided by Samsung for this hood, including parts and labor?

• A:Answer Samsung provides a 1-year warranty for both parts and labor for the 36" BESPOKE Smart Wall Mount Hood.

Q: QuestionHow does the low noise feature (50 dBA) of this hood compare to other models in terms of noise reduction?

• A:Answer The Samsung 36" BESPOKE Smart Wall Mount Hood operates at a noise level of 50 dBA (1.0 sones), making it 40% quieter than standard hoods. This significant noise reduction sets it apart from other models and ensures a quieter cooking environment.

Q: QuestionHow does the Bespoke Design concept allow for customization and complementing other appliances in the kitchen?

• A:Answer The Bespoke Design concept offers a variety of customizable color options for the front and side panels of the hood. This allows users to match, complement, or contrast the hood with other appliances in their kitchen, creating a cohesive and personalized look.

Q: QuestionCan you explain how voice control works with this hood, and which voice assistants are compatible?

• A:Answer Voice control allows you to operate the hood using voice commands. You can turn it on/off, adjust fan speed, activate timers, and change settings. The hood is compatible with Samsung Bixby, Amazon Alexa, and Google Assistant.

Q: QuestionWhat are the benefits of having an LCD display with touch control on the hood?

• A:Answer The LCD display with touch control on the Samsung 36" BESPOKE Smart Wall Mount Hood offers several benefits. It provides easy readability of settings, even from a distance, and allows for convenient adjustment of settings with a simple touch. Additionally, the touch control feature enhances the overall user experience by making it intuitive and user-friendly.

Q: QuestionCan you provide more details about the LED bar light and its role in illuminating the cooktop?

• A:Answer The LED bar light in the 36" BESPOKE Smart Wall Mount Hood by Samsung plays a crucial role in illuminating the cooktop area. It provides bright and focused lighting directly onto the cooking surface, enhancing visibility and making it easier to monitor food while cooking. This feature ensures optimal lighting conditions, allowing users to cook with precision and confidence.

Q: QuestionWhat is the purpose of the Smart Energy feature, and how does it help monitor energy consumption?

• A:Answer The Smart Energy feature on the Samsung 36" BESPOKE Smart Wall Mount Hood allows users to monitor their hood's energy consumption daily, weekly, or monthly. This feature provides insights into the hood's energy usage patterns, enabling users to make informed decisions about their energy consumption and potentially reduce energy waste.

Q: QuestionWhat are the advantages of having SmartThings/Wi-Fi connectivity in the hood, and how does it enhance convenience and control?

• A:Answer SmartThings/Wi-Fi connectivity in the hood offers several advantages. It allows users to monitor and control the hood remotely using the SmartThings app on their smartphones. This means they can turn the hood on or off, adjust fan speed, and activate timers from anywhere. Additionally, the hood can automatically turn on when the cooktop burner is powered on, enhancing convenience and saving energy.

Q: QuestionWhat is the minimum installation height required above the cooktop for optimal performance?

• A:Answer The minimum installation height required above the cooktop for optimal performance of the 36" BESPOKE Smart Wall Mount Hood by Samsung is 27 inches. This information is provided in the product specifications section of the context.

Q: QuestionDoes the "gray" mean stainless steel?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Yes

  Answered 1 month ago by JKhanVerified Purchase

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Q: QuestionIs this compatible with Range Model:NSG6DG8550SRAA as far as hood/oven connectivity goes? Speaking of Bluetooth, auto-on, wifi, etc.?

Asked 11 months ago by Serebo.

• A:Answer Hi there, No. this hood is not compatible with the range model NSG6DG8550SRAA. ^Rodel

  Answered 11 months ago by Samsung

  
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Q: Questionhow would i order the extension kit and how much is the extension kit? Is it available in the same time frame as the hood?

Asked 1 year ago by john.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi John, We can order the extension kit for your hood on the link below. This also includes the price and the expected delivery time. https://www.samsung.com/us/home-appliances/home-appliances-accessories/hoods/bespoke-smart-wall-mount-hood-extension-kit-in-black-stainless-steel-7000-series-nk-ae7000wg-aa/ ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this hood hard wired or plugs into an outlet?

Asked 1 year ago by Wiring.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi there, Let us provide you with all the help we can. This hood model should be hard-wired into the electrical lines. You may reach out to any qualified technician or get back to us using the following options for more info about the other electrical requirements: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day! ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this considered black stainless steel, and will it match with Samsung's other black stainless steel appliances? What is the matching extension kit?

Asked 2 years ago by SlimKitchens.

• A:Answer Hi there, Yes, this is considered the stainless black steel color for this hood and will match most of Samsung's other black stainless steel appliances. The matching extension kit for this model is NK-AE7000WG. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the difference between this product and the one with SKU:6529979 besides the price?

Asked 2 years ago by Tamara.

• A:Answer Tamara, Samsung - 36" BESPOKE Smart Wall Mount Hood - Bespoke Clean Deep Charcoal and the SKU 6529979 are the same. For further assistance, you can contact Best Buy to help you further P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the width of the exhaust? I need to know if it'll cover what I need it to.

Asked 2 years ago by exhaust.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi There, Let's answer your question! The width measurement of the exhaust vent is 6 inches. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the maximum ceiling or vent height allowed without the extension kit? I am calculating 8' (36" counter + 18" gap to fan + 42" fan max height) if I use standard sizing.

Asked 1 year ago by John53718.

This question was asked about the related product: Samsung BESPOKE - 35 inches - Convertible - Wall Range Hood - Gray

• A:Answer The maximum height with the extension kit is 71 1/8 inches (180.6 cm), John53718. You can check the link below and see page 4 (General specification) for reference. Installation guide: https://downloadcenter.samsung.com/content/EM/202303/20230330141456762/MANUAL_INSTALL_Range_Hood_DG68-01500A-01_EN_MES_CFR_230220.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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