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Questions & Answers

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Page Showing 1-20 of 27 questions
  • QuestionDoes this Samsung range have a self-cleaning feature?

    • Answer Yes, this Samsung range has a self-cleaning feature that uses high heat to break down grease and food residue.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the wattage of the Sync Burner on this Samsung range?

    • Answer The Sync Burner on this Samsung range, when combined with another burner, creates a large cooking zone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many burners does this Samsung induction cooktop have?

    • Answer This Samsung induction cooktop has four burners.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the capacity of the oven in this Samsung range?

    • Answer This Samsung range has a total oven capacity of 6.3 cubic feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does this Samsung range use?

    • Answer This Samsung range uses a 2.25-inch LCD display.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the Samsung range come with a power cord?

    • Answer No, the power cord is not included with this Samsung range.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this Samsung range compatible with any smart home platforms?

    • Answer Yes, this Samsung range is compatible with the SmartThings app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I monitor the energy usage of this Samsung range?

    • Answer Yes, you can monitor and manage the range's power usage with SmartThings Energy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionLooks like there are only 2 burners on this stove with the option to set one continuous cooking surface. With that option, are you able to cook with 3 or 4 pans/pots depending on their size? If so, how big is the continuous cooking surface?

    Asked by TeriF.

    • Answer Hi there, Thank you for your interest in the cooking surface options of the **Samsung NSI6DG9550SRAA**. This model is equipped with two main burners, and while it offers a continuous cooking surface feature, which links these burners for larger cookware, it primarily supports cooking with two pans at a time directly over the main burners. When using this continuous cooking mode, you can utilize cookware sized to fit across both burners, typically ideal for large griddles or extra-wide pans. If you’re considering smaller or medium pans, it’s possible to fit three or even four on the surface depending on their size, though only two will receive direct heat from the burners themselves. The continuous cooking surface allows for some flexibility in repositioning pans within this space, but the effectiveness will depend on pan size and heat needs. For specific measurements of the continuous surface area and detailed use guidelines, you can refer to the user manual’s cooking surface section, starting around page 23 and under the "Cooking zones "section. Here’s a link to the manual for additional information: [Samsung NSI6DG9550SRAA Manual]https://downloadcenter.samsung.com/content/UM/202408/20240808164937927/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf Should you have more questions, please reach out to Samsung Support for guidance. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147647940) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan I use a 7 quart canner on the cooktop?

    Asked by Wes.

    • Answer Hi Wes, Yes, you can. There’s no restriction on how heavy a canning pot can be, but the heavier it is, the more challenging it may become to lift properly, potentially causing you to drag it across the surface. Be sure to consider your strength when handling it. Have a great day! Chrystel

      Answered by Samsung

  • QuestionIs there a backsplash available for this model ?

    Asked by Buds.

    • Answer There isn't one. The one which Samsung sells (which I bought) will have to be screwed into the back of the range. This range does not have a place where the backsplash will get into.

      Answered by Anonymous

  • QuestionCan the oven racks remain in the oven when its in self- cleaning mode?

    Asked by MGD.

    • Answer Hi there, No, the oven racks must be removed before starting the self-clean mode. Have a great day! Nicole

      Answered by Samsung

  • QuestionDoes this modle With indiction have an oven camera?

    Asked by Anonymous.

    • Answer Yes, it does. When you turn on the light it lights both the top and bottom even if you’re only using one.

      Answered by user549933

  • QuestionIs there clearance in the back for an existing gas line to be capped and left in place? It needs about 2.5” from the wall. How high does any available space go?

    Asked by JoeB.

    • Answer Hi Joe B, No, there is no clearance required if you will leave an existing gas line at the back of the range. Please refer to the guide below regarding other measurements or clearances for this range. Please turn to pages 5 (Clearances and dimensions) and 6 (Minimum dimensions) of the installation manual. Installation manual: https://downloadcenter.samsung.com/content/EM/201811/20181130090015185/Install_NE58H9970WS_AA_AC_DG68-00594A-07_EN-MES-CFR.pdf Have a great day! Nicole

      Answered by Samsung

  • Questionwhere is the SN located on this double oven

    Asked by Anonymous.

    • Answer Hello there, We're happy to help with your question about this Samsung range model. There are three possible locations where you can find the serial number along with the model code. Please check the following areas: 1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side. 2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer. 3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity. I have shared this link that will help you visually. Please enter Home appliances in the category, and for the type, enter range. Model number https://www.samsung.com/us/support/home-appliances/ranges/#find-codes Have a great day. ^Camille

      Answered by Samsung

  • QuestionCan I order a user manual?

    Asked by Usermanuals.

    • Answer Hello there, Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy: User Manual https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf However, if you prefer to have a hard copy of the manual, here are the options: 1. You can download the user manual, print out the specific part of the manual needed, or print the entire manual itself. 2. If you prefer a recommendation for a print-on-demand service, here are a few common print-on-demand providers. Cost and shipping details will be discussed with you by these providers. •Office Max https://www.officedepot.com/a/products/870284/Copies/ •FedEx Printing https://www.fedex.com/fxo-client-modules/redirect/print-products/file-workspace Have a great day. ^Camille

      Answered by Samsung

  • QuestionI have an older version of this range that is not induction and LOVE it! I use my warming drawer a lot. It looks like this one does not have a warming drawer. That would be a game changer for me. Can you confirm if this model has a warming drawer.?

    Asked by JoJo.

    • Answer It does not. Just a small storage drawer. You could use the lower oven as a warmer if you didn’t need both for cooking.

      Answered by user549933

  • QuestionCan you list the size of the four elements?

    Asked by Lighc003.

    • Answer Hi there, The four element sizes are as follows: the two elements on the left, which are identical, are approximately 5.2 inches (130 mm). The largest one on the rightmost part is 7.25 inches (180 mm), and the one in the middle is 4.5 inches (110 mm). ^Rodel

      Answered by Samsung

  • QuestionAre there any harmful chemicals or is the induction range non toxic?

    Asked by Mom88.

    • Answer Hi Mindi, No, the range is safe from any harmful chemicals. ^Rodel

      Answered by Samsung

  • QuestionDoes the range have a separate airfryer rack /tray?

    Asked by Air.

    • Answer Mine came with the air fryer rack. It works great

      Answered by user549933