Questions & Answers

Q: QuestionWhat is the power source for this range?

• A:Answer This is an electric induction range.

Q: QuestionWhat type of cooktop surface does this range have?

• A:Answer This range features an Anti-Scratch Matte Glass Cooktop.

Q: QuestionWhat is the oven capacity of this Samsung range?

• A:Answer The oven capacity is 6.3 cubic feet.

Q: QuestionIs this Samsung range compatible with any smart home platforms?

• A:Answer Yes, this range is compatible with the SmartThings platform.

Q: QuestionHow many oven racks come with this range?

• A:Answer This Samsung range comes with 2 oven racks.

Q: QuestionWhat type of outlet should I have my electrician install for this induction range?

Asked 1 year ago by nodaicrag.

• A:Answer I should take a standard 220v three prong plug. They just unplugged our old electric glass top range and and plugged in the new induction range. You should check the amps though. Our old range was on a 40amp circuit and so far it has worked flawlessly.

  Answered 1 year ago by cph1610Verified Purchase

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Q: QuestionWhat is the size of the actual cooking surface? I am looking at purchasing an induction compatible mat to protect it.

Asked 3 months ago by Deegs.

• A:Answer Hi there, The range has a width of 29 15/16"(29.9375) and a depth of 26 7/16"(26.4375). ^Rodel

  Answered 3 months ago by Samsung

  
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Q: QuestionWhy does the touchscreen not respond when selecting your country? The troubleshooting link on the Samsung website doesn’t help or address this issue at all.

Asked 1 year ago by Bryan.

• A:Answer Hello Bryan, We understand that your experience with the range could have been better. We'd love to discuss your range and see how we can best help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147532098) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the touchscreen menu be changed to other languages, like Spanish? The phone application that manages the range can also be changed to Spanish.

Asked 1 year ago by Ramon.

• A:Answer Yes, Ramon, this range model is available in certain languages, including English, French, German, Italian, and Spanish. Please feel free to get back to us via the following options to further assist you with the phone application settings: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147467106) to help our team pull up your information when you message us. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a manual release for the oven door in the event of a malfunction or power outage while cooking?

Asked 1 year ago by SabastianU.

• A:Answer Hi Sabastian U, Yes, this Samsung range model has a manual release to open the oven door in an emergency or during a power outage. I have shared this model's user manual link below. Please turn to page 34 for steps and guidelines for the auto-open door. https://downloadcenter.samsung.com/content/UM/202404/20240418154921466/01._IB_FULL_NE9100D_NSI6DG9900SRAA_NSI6DG9900SRAC_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147342436 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this model have the internal meat probe that shuts the oven off when it reaches the desired temperature?

Asked 1 year ago by Sue.

• A:Answer Hi Sue, Yes, this Samsung range model has a temperature probe and when used properly will shut the oven off when it reaches the specified internal temperature of the meat. I have shared this model's user manual link below. Please turn to page 40 for general guidelines for using the temperature probe. https://downloadcenter.samsung.com/content/UM/202404/20240418154921466/01._IB_FULL_NE9100D_NSI6DG9900SRAA_NSI6DG9900SRAC_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147307449 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionI ordered this stove , waiting for delivery. I am excited about using it, but have one concern. No knobs, which is ok. Only, will the electronic features for working on/off features, plus temperature etc, be easy to use?

Asked 1 year ago by Tess.

• A:Answer once you get used to it, it is very easy to used, however you'll have to do a little experimenting to find all the sub menues. The one thing that is bothersome, when you are cleaning and brush across the control panel, the stove will turn on, even if it was off, and the oven door will auto open. However, it is something we've gotten used to and with care in cleaning this area you and avoid this.

  Answered 1 year ago by cph1610Verified Purchase

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Q: QuestionI’m confused. Does this range not come w a cord to plug it in? Under “is power cord included” it says “No” Do I really have to find my own power cord before I can operate the range?

Asked 1 year ago by Susan.

• A:Answer Yes, the range comes without the power cord. Most ranges come this way so it is easier for them to sell internationally. The place where you buy it should carry the proper power cord for around (I'm guessing) $20.

  Answered 1 year ago by cph1610Verified Purchase

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