A:Answer We appreciate you informing us about your experience with the unit. Let's help you out, Ely.
Should you purchase a compatible rear band for your dryer, you may reach out to our Samsung Parts Team to order the parts needed for your fridge at (800) 627-4368. Available from Mon - Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the available parts or accessories you wish to order.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146926297, to help our team pull up your information.
Have a great day!
^Chrystel