Why is my black stainless steel finish peeling after 18 months? Followed manual cleaning instructions. Looks horrid and neither Best Buy/Geek Squad /Samsung consider this a warranty issue as it is cosmetic! Really? It seems to be a defect in workmanship null

Question

Accepted Answer

This is a defective product overall.. I have a 1300 Samsung Black Stainless slide in stove... it has completely peeled and the top has cracked. DEFECTIVE PRODUCT!!

Mikie · Answer

I am having the same problem with peeling around the control panel on my stove. I am interested in a class action suit if anyone knows of one. This looks horrible and I bought the whole package- stove, fridge, microwave, and dishwasher. Totally unacceptable!!

Answered by Mikie 6 years ago

Sandyr · Answer

I am also having this problem and was told it is not covered under warranty. This company should replace these doors. No one would purchase these items knowing they would peel. Not happy at all.

Jen1a · Answer

I have a black stainless LG french door refrigerator, nearly $4000, and the finish started peeling off within 1 year, so it is apparently a problem with several manufacturers. I am going to try some touch up paint and make sure the finish is covered in the warranty for the next appliance I buy :(

Answered by Jen1a 7 years ago

Sandra · Answer

This is exactly what has happened to my samsung stove in the exact same place as yours! I bought it from P.C.richard and Sons. I just hung up from them saying the same things - it i s"cosmetic". Samsung is sending someone out to take a look at least. I will be very angry if they don't replace the door though as I bought not only the stove, but also a Samsung refrigerator, dishwasher and microwave less than a year ago!

Answered by Sandra 7 years ago

Another · Answer

Yes yes...., my black stainless steel range starting to peel from under the handle. Barely used !!! This is a rip-off!!

Answer

Same problem here!! Replaced all kitchen appliances with black stainless LG products, over $7K in appliances and less than 2 years later they’re all flaking/peeling off! Looks hideous and ABSOLUTELY NO HELP FROM LG.

Answered by Anonymous 6 years ago

Anthony · Answer

Same issue here - I will never spend another dollar in best buy or on samsung products again. 

Hard lesson learned after replacing refrigerator, stove, dishwasher and microwave with black stainless steel samsung garbage. $thousands wasted.

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Black stainless is just a plastic coating on regular stainless steel. Paper towels will scratch it and you can't use any cleaners on it. This is a huge problem with black stainless appliances.

nothappy · Answer

I purchased a black stainless Kenmore Elite 3 months ago and the paint is flaking. They will not do anything because they say it is cosmetic. Well I purchased it because of the cosmetic appeal. I will never again purchase a Kenmore product.

Answered by nothappy 7 years ago

Answer

I have the same problem on my LG refrigerator. I called them and they will pay for parts and labor to fix. They gave me no problem. Service is coming on Monday. I suggest anyone who called and didn't get help call again. Maybe they gave had so many complaints that they have changed the way they handle complaints

ItsmeSueb · Answer

I was a QA inspector in my previous career. I believe it is happening with all appliances manufacturer's. True stainless does not peel, nor did original epoxy paint (white) for the first 100yr. of American made appliances. It's clear that what they are using now and calling it stainless is actually a faux stainless product that is made from plastic applied via a poor quality process ie; electro static that simply does not fix the finish to the material. Can't prove it if course, but I'm betting money any quality inspector or NDE certified inspector who works for LG, Samsung etc. could confirm exactly what the problem is.

ColumbusOH · Answer

I have been experimenting with different nail polishes. Some of the chrome effects type seem to be the closest match (at least it helps make it less noticeable from afar).Our fridge, range dishwasher and microwave are all black stainless and all have paint flaking off at any of the handle joints where it appears the metal panels flex. Class action may be the only recourse. A technician told me it is the paint not the brand. All black stainless has been doing this.

jumboh · Answer

the same thing happened to my LG appliances. Stove and French door refridgerator. LG said it is not covered??? It is definitely a defect. To add to that the refrigerator stopped cooling and then the freezer stopped working. That was covered under the warrenteebut it took a good month to get it fixed. It is a good thing we had a 20 year old refrigerator in the garage. NEVER BUYING LG APPLIANCES AGAIN. all are high end appliances too. Very dissapointed

.

SueZQ · Answer

I don’t have a good answer, sadly, just a similar experience. I bought all new appliances from Sears (LG manufactured Kenmore), and the black stainless steel door on my refrigerator has started peeling. I haven’t used harsh cleansers, etc. Just started to peel. I am going to try to seal it at the edges and use some black stainless touch-up pain from Krylon. I wish I had something better to tell, but you know misery loves company.

Answer

The standard stainless steel does the same thing not that helps anyone but it's not only the black stainless FYI...

Disappointed · Answer

I have had the same problem with my fridge. Looks very bad. Never will I spend such money on a Samsung product again.

disappointed · Answer

same here. these companies should be held responsible for the film coating they are putting on appliances and calling it black stainless steel. my stove also looks like a piece of sh_t now because the film is peeling away every time i wipe it clean. i do not use harsh chemicals when cleaning my appliances, i use the same technique on all my appliances, my none black stainless steel appliances do not have this problem. i cook on my stove every day, in some cases the grease, egg, food, etc. takes more than just wiping it clean with a damp cloth, i can't believe something like this even passed inspection. calling it black stainless steel is false leading to the consumers.

Mike · Answer

My Appliance is around 1 year old and I can't believe after trying to clean my stove range with just warm soapy water it started the Peel off I went with total black stainless steel Samsung probably around $8,000 to do the whole kitchen.. I sure hope they're going to do something about this.

Pjc1126 · Answer

My Samsung microwave is peeling around the touch pad. I hate the way it looks. Are others have this issues with the microwave? (Model ME21A706MQG)

Therese · Answer

I’ve the same issue here and bought the entire bundle from Samsung. I think it’s a rip off and Samsung should replace those defective parts. I bought it last year only. I’m so disappointed.

Jive · Answer

Mine is not even a year old and is also peeling. I am
Extremely disappointed.

SharonOsk · Answer

Posting more of a misery loves company than an answer but we replaced ALL of our appliances with LG Black Stainless Steel and they are flaking. This started to happen to the refrigerator after only owning it for 1 year. No harsh chemicals used. Cleaned per manufacturer's directions. Incredibly disappointed and would never purchase from LG again.

katv · Answer

I am interested in a class action lawsuit if anyone will start it!! I purchased all my appliances 2 years ago at PC Richard and they are all chipping!! Spent a fortune on this stupid gun metal...DONT EVER BUY THIS EVER!!!!! I'm so upset!! My kitchen looks terrible!!!!

HeidiG · Answer

I sure with I had read up on black stainless steel before I bought! My Samsung range is peeling in exactly the same places after about a year and a half. I am selling my house now and this just looks terrible!

Kame · Answer

I’m having same problem with my whirlpool refrigerator. I been researching and what whirpool is doing is spray coating, a film on there products to darken some of them, to keep finger prints to a minimum, etc. A lot of people are having this problem. I purchased mine at Home Depot. Whirlpool owns a lot of different brands and this is happening all over. Mine is the refrigerator I purchased and it started peeling at the bottom of my freezer section. The part that is peeling is now the same color as the handles which they left lighter. I’m still paying for mine.

Bobbie · Answer

Finish cracked or stove cracked? Did lg fix?

Trish · Answer

Same thing with my stove. Peeling it looks bad. Class action!!!!!

NothappyatALL · Answer

I had my Samsung Black Stainless Steel Refrigerator for less than 2 years and have had my handles replaced about 5 months ago. Guess what? They are PEELING AGAIN!!! It's only one so far, but it does not look good the closer you get to it. When I got the handles replaced the first time, I was denied because it was cosmetic. Then a week later, the technician called me to say it was approved. Imagine my frustration!!!! So, if there's a CLASS ACTION LAWSUIT, COUNT ME IN!!!!!

susan · Answer

I am having the same issue with my Samsung gas range, around the handle. Very bad. We had already had two spots on the top that had defects and only seen after several cleanings with a cloth. It had actually been painted over.

Cuahuc · Answer

I have a Samsung range and within a year it started to peel can’t believe that and it so expensive Cosmetic

485cat · Answer

I am having the same problem with the Gallery Suite by Frigidaire - it is not the retailers fault. The dishwasher, refrigerator and microwave handles are all peeling. Looks terrible and is awful that this happens when consumers put thousands of dollars into their appliances. Manufacturers should be ashamed of themselves. One other post here mentioned interest in a class action lawsuit. I agree!!

cjkd · Answer

Our Samsung stove which we bought from Best Buy is beginning to peel. The black stainless finish is coming off on the door. We bought all Samsung products in black stainless in July 2018. Looks more than just cosmetic!!

Keith · Answer

The same thing is happening to my three LG Black Stainless Steel Refrigerator, Double Oven and Dishwasher. 
The Oven is only 3 months old and the refrigerator and dishwasher is 1.5 years.
I called my Best Buy/Geek squad and they will not cover it since it is cosmetic. 

It most certainly is a manufacture product issue!! I am so disappointed and do not know what to do.

There are many many complaints out on LG/Best Buy and other sites from customers with the same issue.

Answer

There is currently a class action lawsuit about this and probably soon to be one for the enamel inside the oven cracking. Mine has both problems and samsung is of no help. Avoid.

Rita · Answer

I have the same issue with my Samsung black stainless steel range. I bought the refrigerator, microwave, dishwasher, and dryerin black stainless steel as well.

GEENA · Answer

Same here... I bought an appliance set. The handle on my dishwasher is starting to peel, and my stove is also peeling. The stove is peeling on the bottom drawer. I thought if I removed the black stainless, it would look better having a stainless drawer in lieu of a peeling drawer.

Well, I thought I could easily remove the black stainless finish. I got some off, but I have scrubbed for over an hour to no avail. It looks way worse than it did. Now what do I do?

Samsungistrash · Answer

Same thing. Flaking finish. Now it’s in our food ? Class action lawsuit all the way. ! Samsung should be held accountable for this toxic byproduct.

John · Answer

I have a refrigerator I bought at Best Buy… it is a year old and the finish is coming off using 409 for stone and steel… No hard cleaning, just removing finger prints… and the finish is flaking off… They need to fix this because it looks terrible.

Answer

There is a class action suit for this problem. I would love to sue them as well if anyone is interested? They should cover this issue and they do not! We pay extra for “STAINLESS STEEL” not chipping paint. So sad that they don’t stand behind their merchandise that we pay good money for.

Answer

The answer you received is the common answer given by anyone that realizes they screwed up and won't admit it. I have the same problem with teenagers and some of them are in prison. This is the same type of behavior.

There is a class action lawsuit (now two) contending that "Black stainless steel" is NOT "stainless-steel-covered-in-a-plastic coating that we know fully well falls off eventually." The product is misrepresented the same way that FTC has shut shown other companies with huge fines for utterly misrepresenting their product claims.

This is really a problem for me and others that rebuilt their kitchens with Samsung garbage. I would advise keeping an eye out (search Samsung Class Action + peeling).

I'm sorry that you have this grief.

Answer

I have black stainless steel Samsung stove that started peeling after 4 months. I called Samsung and they told me it’s cosmetic so they can’t help. I would love to find someone who already started class action.

Answer

I too purchased a whole suite of LG black stainless steel appliances, and have regretted my decision more than any other large purchase I have ever made.  Within one year, the Refrigerator started peeling.  Soon after, the double oven range and microwave began peeling.  I just noticed this past week that the dishwasher has now started peeling at the bottom.  ALL 4 appliances look horrendous in my remodeled kitchen!  My compressor also went out on the refrigerator  after a couple of years, which Samsung did fix, but they will not do anything for the peeling.  Last year the ice maker on the fridge stopped working.  I called LG and it is out of warranty, but we had a service repair company come out, and it's going to cost us around $400 to fix, which we just cannot afford right now.  After spending THOUSANDS on new appliances, I would expect these companies to stand by their products, but they just do not care.  I will NEVER buy another LG product in my lifetime!

Magnoliamom · Answer

Samsung black fingerprint resistant paint is a JOKE..I also purchased a black stainless Samsung stove 15 months ago ...paint is peeling by stove handle where you don't even touch and no one will stand behind it

Sabby · Answer

Absolutely a defect. I have Kenmore Elite refrigerator and dishwasher, and Samsung stove and microwave all started peeling within 6 months to a year. I never used anything except plain water to clean them. The film peels regardless of who makes it. In fact I believe most appliances are made by just a few manufacturers I believe. As bad as it is and as quickly as it happens, they had to have known it was going to happen. I hope one of us figures out how and starts a class action suit. There is no way to fix it.

Answer

I too have the same problem and was told the same thing, it's cosmetic. This is defect in the product craftsmanship, will never buy Samsung products again. So disappointed in the lack of makers standing behind their product, will be touting to everyone I know that the company's inability to provide a decent product with good customer satisfaction and service.

SadinToronto · Answer

Same problem with finish peeling off at the oven door on a new top if the line Samsung range, .Stainless indeed., this is a terrible misrepresentation of a product.. If they can't do better than this they should art least tell customers what to expect. I will never trust Samsung again!

Lany · Answer

The black on my stainless steel LG dishwasher is peeling?

Jane · Answer

I cleaned my oven using the self clean last evening and the black paint is now peeling around the handle. I believe this is a heat problem as I have never used any harsh cleaners on my range.

SCJames1230 · Answer

Its a big ripoff, and false advertising. Its not black stainless steel, its only a film placed on it. It just peels off.

AngryMom · Answer

Why is there not a class action lawsuit yet?

SurfaceAPeel · Answer

Our black Samsung SS oven is also peeling near the oven door handles and this beautiful surface seems to have no secure bonding to the SS base. Like so many others have stated, this issue is a defect and by the way, imagine buying a new car and having the paint blister off shortly thereafter followed by the Dealer/Manufacturer telling you it is only cosmetic and not covered under warranty. I think not!

Answer

The black stainless steel refrigerator we’ve had for a little over a year is peeling and both Best Buy and Samsung could not care less. They say they won’t do anything because it’s cosmetic. I would never have bought it had I known it was just a coating on regular stainless steel. Shame on them! 
There is a class action suit against Samsung: 
https://www.classaction.org/news/class-action-samsungs-black-stainless-steel-appliance-finish-no-more-than-thin-plastic-coating-prone-to-flaking
I hope this will make Samsung take care of the customers who bought this black stainless steel crap.

MadAsAllHell · Answer

I bought all black stainless Samsung appliances: gas range, fridge, dishwasher, washer and dryer from Best Buy less than 3 years ago for my new home that I built. Spent thousands. Even purchased extended warranties for everything. The range is now peeling. Called Best Buy, got transferred to 4 different people and was told to go to the store. Went to the store. Was looked at like I had 2 heads. Called customer service in the store. Was told it’s not covered. Called Samsung. They told me it’s not covered and they would sent out a service technician to look at it, but I have to pay for that. Looked up the company they’re sending, 1.89 out of 5 on BBB website. I give up. Canceling that pointless visit. Bring on the class action lawsuit.

Answer

Same thing mine is doing. Not pleased with answers and quality of this finish. And they still sell it.

shirlthepearl · Answer

I have black stainless steel refrigerator, stove, microwave, dishwasher, all Samsung . On the stove where the handles attach the black is peeling off. I paid a lot of money for all these appliances and the stove already looks like something I picked up at a garage sale. Which of the rest of them will start this too? I am so very unhappy, I cannot afford to replace them. Never, never buy any black stainless steel. No company should be allowed to sell an item where the finish just peels off. From what I am reading on the internet, all black stainless steel has the same problems. Also our refrigerator, the ice cube maker continues to freeze up, this too seems to be a problems with the Samsung, I have a neighbor who has the same refrigerator in stainless and hers does the same thing. I would NEVER buy another thing from Samsung. Horrible, horrible company.

Kings · Answer

Lg says there is a life time guarantee on the black stainless finish

Answer

Defective garbage is what Samsung makes. I am having the same problem by the burners and stove handle.

TyTy · Answer

I did Samsung appliances all around a few years back. Everything in the kitchen and the washer and dryer as well. Needless to say the oven and and the refrigerator and the only ones still kicking, however the oven black stainless is peeling now. What a disappointment these appliances were.

Nonnie · Answer

No way out of Black Stainless steel appliances! No warranty...no fix! Worse purchase ever! Would have left the clear plastic on it had I known it would peel! Get regular stainless!

Edward · Answer

I have the same problem. Not covered by the warranty.

Appligrief · Answer

I had my black stainless French door kenmore refrigerator less than a year & Just like everyone else, the area By the handle is all chipped. Not covered under warranty, considered cosmetic, Beware!

Nothappy · Answer

I am also having this issue on the top of the control panel of my stove, right by the super hot burner. I also just about 2 years ago replaced my whole kitchen with black stainless steal. So far, nothing else is pealing but I am super ticked! Tons of money for this stuff that I can no way afford to turn around and replace again! Is there something that can be patched over this to stop the peal - and did anyone ever start a suit against Samsung for this? I am totally one Samsung forever! Ive had many problems now with them and they DO NOT back their stuff - probably because they KNOW it is junk!

SoCal · Answer

as some others have mentioned, it is not just Black SS that has the peeling issue, I have bought 4 KitchenAid stainless steel appliances from Pacific Sales about 4 years ago but have used my gas oven less than 5 times, the stainless steel is peeling off from top of the oven door and interestingly enough their support line says they have never heard of this issue. I am regretting to have bought Kitchen Aid all together, paid over $3000 for the refrigerator that has been nothing but trouble from day one

Answer

Same, it’s a crime to sell products like this!!

Chana · Answer

Do you have knobs with the numbers that I could purchase??

MrsGilligan · Answer

Mine is too! Also the knobs are apparently stickers and they are bubbling bad. Then when I clean the board all the buttons get messed up as if it’s not sealed! So the clock doesn’t fully work or buttons randomly go off and the oven does ‘haunting’ things without human touch. What is the resolution for this!?

Besa · Answer

It is upsetting seeing my new Samsung black stainless steel appliances scratched up and chipping. I am giving Geek Squad a call. I am a loyal Best Buy customer. I hope they rectify the problem.

SandyS · Answer

Both my dishwasher and Fridge are peeling before the 1st years. My stove and microwave so far are holding up. The dishwasher set up is horrible, and the fridge icemaker makes very little ice. We have to buy ice to supplement. I would never by this set again.

Kimmy · Answer

Same here...coating peeling off. Has also broke twice now in three years. Will never buy lg again.

Bimm · Answer

I have whirlpool appliances that are less than 2 years old and the finish is peeling off the fridge and the dishwasher. The dishwasher has rust forming under where the finish is failing and the dishwasher is not operating due to a pump failure as well. Spent over 7k on 4 appliances and this is what i got........pure junk.

Disappointed · Answer

I was in the Paradise Camp fire. Lost everything. 7 months ago we bought new appliances for our house we moved into. I was excited about getting new appliances. We got the stove, fridge, dishwasher and microwave with our SBA loan from Fema. All Samsung Black stainless steel. You can bearly touch them without them scratching. Then I was wiping it off the other day with a soft cloth and the finish peeled off on the oven door. I'm afraid to touch them. This is a defective design. How can we be compensated. Who wants appliances with the finish peeling off and all scratched up??? I'm warning everyone I know from Paradise not to buy these.

Valerie · Answer

I had the same thing happen to mine 
Not even 1 years old 
Bought it from the Brick 
Samsung says not under warranty that is cosmetic 
Not happy at all

Warner07 · Answer

Same here! Purchased refrigerator, stove and dishwasher.. 1.5 years old and dishwasher is only one not peeling... Yet!

Nana · Answer

I too have the peeling problem on my LG refrigerator. My appliances are just over the one year mark. The refrigerator also has a terrible moaning sound when the fan runs. Each time that happens (daily) the noise lasts 1 hr. and 10 minutes. I will never buy another LG appliance.
Since everything in my kitchen matches, I will need to replace everything. What a waste of good money and nobody is willing to help.

UnhappySamsungcustomer · Answer

Don't have an answer but I purchased Samsung refrigerator, dishwasher and microwave about 18 months ago. Around the handle of my dishwasher the black stainless film is pealing. It looks terrible. Nothing on microwave or refrigerator-- yet. But with my refrigerator the ice maker broke and was fixed under warranty but broke again not long thereafter. They offer little warranty on their own repair. I will never purchase Samsung again.

Answer

Black stainless is a film over the stainless steel. It will peel off. I’m glad I did my research before my purchase.

“Why is my black stainless steel finish peeling after 18 months? Followed manual cleaning instructions. Looks horrid and neither Best Buy/Geek Squad /Samsung consider this a warranty issue as it is cosmetic! Really? It seems to be a defect in workmanship”

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