Questions & Answers

Q: QuestionWhere's the option for 8GB RAM, 256 GB SSD? 128GB for a laptop is a joke.

Asked 8 years ago by oldgamer.

• A:Answer I think Samsung is reserving that model for themselves. I've only found it for sale on their site. Also, if you use Google Drive or Microsoft OneDrive, you can get by with 128GB internal storage, especially since you can add a micro SD card. It's the RAM that bothers me, really feel like I need 8GB minimum.

  Answered 8 years ago by Jank4AU

  Helpful (7)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhich would be the better one Microsoft pro,or the samsung book,what is the major difference,which is more user friendly

Asked 8 years ago by Jag.

• A:Answer I actually had the Microsoft pro 4 before this came out for sale. I returned it to buy this. As of today (5/14/2018) the newest surface pro (5) is $1299.99 for a 256gb 8gb ram. This includes the tablet (with windows 10 pro) and the keyboard case. Additionally u need a pen (ink ready recommended) add $99.99+. The Samsung is $1329 it includes tablet (with windows 10 home), keyboard with multiple positioning, and S pen, it to is 256gb with 8gb ram. Both devices have an i5 Intel core... In my opinion the surface had alot of issue with regards to crashing and booting up ( I went through 3 before I bought the Samsung.) functionality is better on the Samsung, however this comes with alot of Samsung's bloatware. If you do not own a Samsung phone or TV it can be pointless software (it is user removable though). The surface has actual USB ports where as the Samsung has only 2 type c-USB's (one should be for charging when needed, so a USB hub is recommended). The surface has a SD card slot (the card does stick out of device) and the Samsung has a microSD internal slot. So it come down to ur needs and preferences, but I would say the Samsung is a better value out the box.

  Answered 7 years ago by BestBuyFANVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill any version of the Galaxy Book have a backlit keyboard like the Surface Pro? How is this keyboard different from the Tab Pro S?

Asked 8 years ago by CobraDoc.

• A:Answer The keyboard that comes with the galaxy book is backlit! Although I am not very familiar with the Tab pro S keyboard I believe the overall keyboard is a little larger with more spread out keys and has a larger trackpad on the galaxy book

  Answered 8 years ago by dlowen

  Helpful (6)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do i Take this tablet apart i own one i want to upgrade the 128gb M.2 with a 2 T.B also want to know if the ram is ddr3l or what it is beacuse i am unsure and really want to upgrade that part also i might be the First but i am getting to the Point

Asked 8 years ago by Leee.

• A:Answer I do not think you can change internal parts in 2in1 devices. Everything is soldered on to the board. What you buy is what you get. You can only insert micro ssd to boost your storage capacity. That's it.

  Answered 8 years ago by Blackbrick

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI ruined my surface because my dig banged into my lap and it fell. Is there a hard she'll case for this? I won't make the same mistake twice and get something that won't balance well

Asked 8 years ago by Theresa.

• A:Answer I lost my Surface under similar circumstances. This is a much hardier unit. I have already dropped it once (in the month I've owned it) and it is fine. Part of the reason is the padded cover that serves as the stand for the display portion. Another part is that it was simply designed to withstand more "abuse." I really loved my Surface. I'm finding I love this Samsung even more. Hope this helps!

  Answered 8 years ago by emiller50Verified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill the USB 'C' Galaxy Book charger charge my Galaxy S8? Secondly will the S8 charger charge the Galaxy Book? It would be great to carry only one charger.

Asked 8 years ago by MikeP.

• A:Answer Yes. The one charger will charge both the tablet and S8.

  Answered 8 years ago by KelaVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI was interested to see Samsung Flow mentioned on a general Galaxy Book page, but not on the specs for the 12". I assume Samsung Flow only works with Samsung phone, which I just replaced. How much of a handicap is using the Book without Samsung Flow?

Asked 8 years ago by NebularNovice.

• A:Answer Personally I don't use Samsung Flow. I believe it's only used to unlock your tablet with your phone. I just unlock it on the tablet itself. I see no need to use Samsung Flow at all so far. I hope that helps.

  Answered 8 years ago by Powerhouse01

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill the Book 12 accept/play Android apps? My Win 10 laptop will not. Just curious.

Asked 8 years ago by Jonahnj.

• A:Answer I have the galaxy book 12 and you definitely can you just have to download a program that will allow you to. The one that I am using is called AMIDuOS and it works great... I absolutely love my galaxy book 12

  Answered 8 years ago by Mello32MC

  • 
  • 
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes it have a removable SIM card?

Asked 8 years ago by JHere.

• A:Answer yes it does.

  Answered 8 years ago by suatdog

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCome on bestbuy when are we getting the 256gb 4g LTE 8gb ram version, I'm not purchasing it until i see it and only want it in black

Asked 8 years ago by CrypticForceX.

• A:Answer If you mean the Samsung Book...i preordered and received mine last week..on exact date promised. I love it!! Keyboard clips on like magic and the whole device is amazingly light. The only problem so far for me is that there are two slots on it and both are new Type C ports...which means I cannot use any of my tablet and phone chargers and also can't use any of my prior input devices that have the standard ports in them. Too bad. When they stick 2 ports on the new computer why wouldn't they have one of each?! So I went to Best Buy to get an additional charger and data transfer cord etc...they didn't carry them in stock because, the clerk said, "that is the very newest technology!" So I guess Best Buy doesn't pride itself on stocking the "newest technology!??" So you may not see the computers in stock at Best Buy until they are the OLD technology. I love Best Buy but this treatment at the store floored me. I will go to a different Best Buy store to get a consult from the Samsung rep on coordinating it with my Samsung phone and Tablet. As far as the Samsung Book goes...it is fabulous for my needs. I ordered it sight unseen because I knew Best Buy would stand behind it if there were any problems or I was not satisfied.

  Answered 8 years ago by ELLENVerified Purchase

  • 
  Helpful (3)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this galaxy book have a sim slot?

Asked 7 years ago by bot.

• A:Answer No, this Galaxy book does not have a SIM slot.

  Answered 7 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf i buy this, can't it be send yo another store forma pickup up?

Asked 7 years ago by Baar9.

Q: QuestionWould this be a good tablet for college use????

Asked 7 years ago by Nini.

• A:Answer I bought mine for college. It breaks if you drop it and cant be fixed. If you get it make sure you get the warranty. They sell no protective covering at all for this device.

  Answered 6 years ago by Trina

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is Outlook? I have noticed it included on some and not on others. What is it?

Asked 7 years ago by tmibites.

• A:Answer Outlook is part of Microsoft office. That's Microsoft's email system. Typically businesses use this for corporate email accounts. Can be used in conjunction with any email service

  Answered 7 years ago by SalvatoreVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionrelease date

Asked 7 years ago by Anonymous.

Q: QuestionIs this a Lte model? Unlocked?

Asked 8 years ago by Rajeev.

• A:Answer Rajeev, this model is a wi-fi only model. ^Heath

  Answered 8 years ago by Samsung

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe cheapest Galaxy tab with good GB

Asked 8 years ago by Anonymous.

Q: QuestionWill photoshop, illustrator, and premier will run smoothly in galaxy book?

Asked 7 years ago by Anonymous.

• A:Answer I have the 4/128 version and have done light work with Illustrator and Photoshop with no issues whatsoever. I have not noticed any lag, and I use a 16 gig Mac at work. If you are doing any heavy editing, especially in Premier, I would probably go for the 8/256 version just to be safe.

  Answered 7 years ago by Nate

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionYou only get 128GB SSD and 4GB of Memory for this price? Fail.

Asked 8 years ago by lolynot.

• A:Answer The one thing to remember is that it comes bundled with a keyboard and Pen. Compared to the competitors and what you get in this computer it is well worth the price for what is on the market. It would be nice to see the inclusion of a minimum 8gb of ram but the 128gb SSD isn't bad considering you can expand the memory using a micro SD card up to an additional 256gb.

  Answered 8 years ago by dlowen

  Helpful (3)Unhelpful (4)ReportAnswer this questionShow more answers (1)