Questions & Answers

Q: QuestionHow much storage space does the laptop have?

• A:Answer The laptop comes with 512GB of built-in storage.

Q: QuestionWhat is the maximum battery life of this laptop?

• A:Answer This laptop provides a battery life of up to 20 hours.

Q: QuestionWhat type of ports are available on this laptop?

• A:Answer This laptop includes Thunderbolt 4, USB-C, and a microSD card slot.

Q: QuestionDoes this laptop come with a touch screen?

• A:Answer Yes, the laptop has a 13.3" AMOLED touch screen.

Q: QuestionWhat operating system does the laptop use?

• A:Answer This laptop comes with the Windows 11 Home operating system.

Q: QuestionOn the speciation tab it says it comes with the SPen but some websites are saying they do not? I am looking at a 13.3" laptop and want to know if it comes with it or not?

Asked 2 years ago by Daoxin.

• A:Answer As others have already shared, the 13.3" version of the Book 3 does not include the Samsung S-Pen. Fortunately, I already had two of these pens that came with each of my Samsung tablets. Moreover, it's worth knowing that this notebook supports the Wacom standard for pens. That means you can use any Wacom compatible pen. I've tried the excellent Staedtler and the Wacom 1 pens. Both worked very well. You can buy the Staedtler with an eraser so the device works just like a real pencil. Highly recommend.

  Answered 1 year ago by HorsemanVerified Purchase

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Q: QuestionI've owned the Samsung Galaxy Book 3 360 for 3.5 weeks. It's never left my house. Most of the time, it has stayed on my desk. Just adjusting it from laptop to tablet mode has led to a crack in the screen. What can I do about this?

Asked 2 years ago by JasonY.

• A:Answer Warranty should cover it.

  Answered 2 years ago by CraigVerified Purchase

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Q: QuestionCan I add a better graphics card and more RAM?

Asked 2 years ago by Sly.

• A:Answer No, you cannot add more RAM. I believe the RAM sticks are soldered to the board. However, I've never done this, but I believe that you can add an extra external GPU using the Thunderbolt 4 Type C port. Here's a segment from a website I found: "With Thunderbolt 4, it becomes possible to connect lots of USB peripherals at their full speed, use external displays, Thunderbolt docking stations, or even connect external GPUs using enclosures like the Razer Core X."

  Answered 2 years ago by Anonymous

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Q: QuestionDoes Windows Hello work on this laptop (needs a camera that supports infrared)? I realize it has a fingerprint reader...

Asked 2 years ago by WindowsHello.

• A:Answer No, it does not. The camera isn't equipped to perform this function.

  Answered 1 year ago by MK007Verified Purchase

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Q: QuestionHello, Is Window 11 installed on this laptop ? or do I need to purchase Window separately and install it by myself?

Asked 1 year ago by butterfly.

• A:Answer Hi Butterfly, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy Book3 360. The Galaxy Book3 360 offers Windows11 Home as its operating system. If you would like any further assistance or if you think of any other questions that you may have for us, feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this computer be networked through home wifi to a Dell Desk top?

Asked 1 year ago by HRL.

• A:Answer I looked at the link, just out of curiosity, and In case nobody noticed, at least one computer was running Windows Pro. I believe that that is a requirement, since Windows Home is not setup for business and use on a network.

  Answered 1 year ago by luislast

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Q: QuestionCan you make calls and use a headset with this device?

Asked 1 year ago by Ranger82.

• A:Answer You can attach a headset easily, wired or wireless. You could make phone calls by linking your phone or using certain software.

  Answered 1 year ago by luislast

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Q: QuestionIs it 16:10 aspect ratio?

Asked 2 years ago by Nacho.

• A:Answer It is not

  Answered 2 years ago by Anonymous

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Q: Questionwhen will it be back in stock

Asked 6 months ago by Anonymous.

• A:Answer Availability usually depends on Best Buy’s inventory updates. I’d recommend checking the product page frequently or setting up a stock alert through Best Buy’s website.

  Answered 3 months ago by MosesRVerified Purchase

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Q: QuestionIs the thunderbolt port a charging port as well?

Asked 1 year ago by Howifeel.

• A:Answer Those cutouts are part of the laptop’s ventilation and speaker design, not for battery access or pen storage. The battery is internal and not user-replaceable.

  Answered 3 months ago by MosesRVerified Purchase

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Q: QuestionWhat is the weight of this laptop?

Asked 1 year ago by Ann.

• A:Answer The laptop weighs around 2.6–2.8 lbs, so it’s very lightweight and easy to carry.

  Answered 3 months ago by MosesRVerified Purchase

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Q: QuestionIn the illustrations, there are two "cutouts" on the bottom, at either end. What are these for (battery access, pen storage, etc.)?

Asked 1 year ago by luislast.

• A:Answer Yes, the Thunderbolt/USB-C port also supports charging, along with data transfer and external displays.

  Answered 3 months ago by MosesRVerified Purchase

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Q: QuestionWhen does the warranty period begin on the laptop and for how long? Is it different for refurbished versus brand new goods.

Asked 1 year ago by Victhekid.

• A:Answer Howdy Victhekid, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy Book3 360. That's a good question! The warranty commences upon the date of delivery to the original consumer purchaser or, in the case of a device, initial set-up and activation and continues through the Limited Warranty Period and is valid only on Samsung products purchased from Samsung or a Samsung authorized reseller and used in the fifty (50) United States and the District of Columbia unless you enter into a separate written agreement with Samsung. This warranty does not apply to refurbished devices as they have their own designated warranty periods; typically, 90 days. If you have additional questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the Samsung have solid state drive .

Asked 1 year ago by Bruce.

• A:Answer Hey there Bruce, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy Book3 360. Yes, the Galaxy Book3 360 offers the following solid state drive capacity: 512GB. If you have additional questions for us, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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