Questions & Answers
- Model:
- SM-R510NZAAXAR
- |
- SKU:
- 10212749
Q: QuestionDo they fall out like the Galaxy Buds2 from 2021?
Asked by Lekter.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer I had the same problem with the Pro Buds. My right ear bud would fall out. I slept in these babies last night. Both still in my melon.
Answered by GeneralDissaray
Q: QuestionHow the heck do I get them to actually cancel noise so I can sleep?? When I put them in, all the sound is amplified.
Asked by tiredofsnoring.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Bora Purple
- A:Answer First, you'll need the Galaxy Wearable app if you don't already have it, this will allow you to customize your ambient and noise cancelling controls and what method you want to use to activate them. The app will need to connect via bluetooth to your earbuds in order to access this function, and the instructions for doing this come with the earbuds in their original packaging case. Once you have your earbuds connected to the app, you'll have to have them turned on and in your ear in order to customize the ambient and noise cancelling options. From there, you'll want to access Touch Controls which will take you to a section that allows you to determine what you want each tap/hold/double tap/triple tap to activate on your earbuds. If you'd prefer not to change those settings, you can also open the app any time that you want ambient or noise cancelling and select which one you want while you have the earbuds in. Active noise cancelling only works when you have both earbuds in, so if you're trying to cancel noise with only one earbud in, it won't work.
Answered by LillyCampna
Q: QuestionCan I answer a phone call and speak without holding the phone to my ear? I'm TOTALLY new at this.
Asked by DivaMom.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Absolutly... as long as you are withinbluetooth range (30ish').
Answered by Anonymous
Q: QuestionDo these earbuds read your messages to you.....
Asked by Bookie.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Yes. You have to go into earbud settings and notifications and then you can select show all apps and then under each each app you can have it read out a general message overview or detailed
Answered by Isaac
Q: QuestionDoes it pair with more than one device?
Asked by Mike.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Yes, my phone and my vehicle, seamlessly, but not seamlessly with my laptop and phone. I have to turn the bluetooth off on my phone in order for my laptop to connect.
Answered by BrandiT
Q: QuestionCan I use them one at a time, to keep one ear open for my surroundings? It's a safety issue for me...
Asked by Camp168.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Hi there Camp168, we appreciate you reaching out to us with your question about the Samsung Galaxy Buds2 Pro. You have a few options for usage if you are wanting to be aware of your surroundings and ensure your personal safety. You can absolutely use one earbud at a time, or you can use the Ambient Noise feature that will allow for you to hear what is going on around you while using both earbuds. Thank you for being a Samsung customer. -Elizabeth
Answered by Samsung
Q: QuestionWhy does the Galaxy Buds2 Pro Manager app need permissions to access contacts, calendar, call logs and SMS? They should be optional. The earphones connect and disconnect immediately if not allowed these permissions. I'll be returning these if not working.
Asked by PatC.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Because it has a feature that it reads your notifications to you while wearing them.
Answered by Jonathan
Q: QuestionCan you wear these swimming? A question was answered that these only last 3.5 hours with music.. but, they are advertised to last 8 hours? Which is correct?
Asked by Mysteriousconflict.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Hey there Mysteriousconflict, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy Buds2 Pro. The Galaxy Buds2 Pro is water resistant based on IPX7 rating, which means submersion in up to 1 meter of fresh water for up to 30 minutes based on international standard ISO 60529. They are not advised for beach or pool use. The charging case is not water resistant. If the earbuds are damaged, they are not guaranteed to be water resistant. If the earbuds or your hands are wet, they must be dried thoroughly prior to handling. The Galaxy Buds2 Pro give you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Hope this helps! Let us know if you have any additional questions by reaching out to Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan you make phone calls with them? The ones I recently bought it would only ring once then kick back to regular phone speaker or watch line speaker .
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer You can. There is tap controls in the app you can configure but you can talk through the earbuds on a phone call.
Answered by bluezip
Q: QuestionWith the noise-cancelling feature, are these suitable for use while shooting? In other words, will they protect my hearing when shooting firearms similar to Walker's ear buds?
Asked by OnTarget.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Yes...the NRR rating if these buds exceeds the minimum 26 NRR by about 4 to 6 at 30-36NRR. They actually work well and I have used them at range about 20 times using various loads and calibers from .22 cal to 9mm and 45cal.
Answered by MatthewD
Q: QuestionWill these work with iPhone?
Asked by Jc.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Yes
Answered by KarenFrench
Q: QuestionCan I purchase just one bud if I've misplaced one?
Asked by Macbookforpros.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer We appreciate the outreach. We see you are asking about the possibility of replacing missing buds. Absolutely! We understand that unexpected things can happen. If you happen to lose one of your Galaxy Buds, you don't need to buy a whole new set. You can purchase just one earbud and pair it with the remaining one to use them together. To buy a replacement earbud, please call (1800 GALAXY S) to schedule an appointment before visiting one of our Service Centers. If you have any other questions, feel free to reach out to Support. - Kelvin
Answered by Samsung
Q: QuestionI just bought these and the microphone sound quality is terrible. Is this always the case or did I get a lemon?
Asked by Budsarenotgood.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Bora Purple
- A:Answer It could be a factory defect, my Galaxy Buds have good microphone sound quality and they've never failed.
Answered by DontayC
Q: QuestionCan you hook up 2 phones to these I have a work phone and a personal phone
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer I don't see any reason why you couldn't. You're not going to be using both phones at the same time to listen to music or a podcast.
Answered by TopJimmy
Q: QuestionCan you use these as hearing aids?
Asked by Bud.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Not exactly, they do offer ambient sound and can make the sounds louder, but they arent exactly meant for that. Its designed for ease of use and to allow you to talk to people and hear them clearly with earbuds in so you dont need to fully interrupt your movie or music. Solid all the way through thought.
Answered by Cabiij
Q: QuestionHow is the sound quality? Do they have good bass, and can you adjust the sound?
Asked by SJ.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer Sound profile is very good, comparable to the great Apple Airpods Pro. Bass could be better and roomier but the good preset options in Galaxy Wearable helps bring out some bass. You can change equalizers in that app, including sound presets in the audio settings in your Samsung/android phone.
Answered by bluezip
Q: QuestionAny way to turn Buds off, or must they always be kept in case? Seems if I just drop on them on my nightstand after going to bed, the battery keeps draining.
Asked by DBud.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer They need to be put in the case to shut them off.
Answered by DaveE
Q: QuestionI have kind of small inner ears and so far I've had to give away every pair I purchased because regardless of what size cushion I use because they pop right out of my ears. How do these fit? Should I bother?
Asked by Donna.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Bora Purple
- A:Answer If you buy the earbuds pictured be sure and do the earbud test listed in the ear app. I too have smaller inef ears so i tried the smallest ones first but because they feel out I used the med and have had great results. Give them a try you might be surprised. The sound is awsome and the army falling out....
Answered by heyyou
Q: QuestionAre these worth the price as I am still using the original Galaxy Buds, is it worth spending less for an older generation which will still be an upgrade?
Asked by Hydrated.
This question was asked about the related product: Samsung - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
- A:Answer I had lost my last remaining galaxy buds+ earbud like 3 weeks before these came out and I waited. It was a long wait, but so MF'in worth it. You probably read all the bickering about the last Pros, but it seems like they fixed all of it. They fit better than even my buds+, audio is much better by far, pass-through audio is actually useable send very clear, the ANC has come light-years since the old Galaxy buds. I was on the fence too reading all the previous reviews about their previous generation, but like I said they brought out the A-Team and made the best headphones they could. My girlfriend even prefers them over her Beats earbuds.
Answered by SubSurfaceRy
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