Questions & Answers

Q: QuestionI have small ears and usually none stay in. Will these fall out easily?

Asked 3 years ago by Sandy.

• A:Answer I don't have an issue with them falling out. I have the buds plus and the buds pro. The buds pro fell out of my ear constantly. These buds2 don't fall out at all. I did the head shake test and I tilted my head to the side and left it there and after a while they can move but they didn't fall out. I also wore them for four hours and no pain unlike the buds pro.

  Answered 3 years ago by Jeff

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Q: QuestionDo these work well for phone calls? Without all the background noise?

Asked 2 years ago by Lulu.

• A:Answer No. Many times people say it sounds like I'm underwater.

  Answered 2 years ago by NikkiBVerified Purchase

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Q: QuestionCan they be connected to an iPhone also ?

Asked 3 years ago by Vannesa.

• A:Answer They will connect via basic Bluetooth but the companion app (with more in-depth controls/modifications to the touchpad settings and other features) cannot be downloaded on Apple devices.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes the Samsung Galaxy Buds2 come with a charging case?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Olive

• A:Answer Yes same one the pro version has

  Answered 3 years ago by Tryit

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Q: QuestionAre these compatible with samsung A02s and Samsung A51?

Asked 3 years ago by Angel.

• A:Answer They are compatible with all Samsung devices

  Answered 3 years ago by Videogame

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Q: QuestionWhat's the battery life?

Asked 3 years ago by Tara.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer The battery life is pretty long it came with about 5 hours of battery with noice cancelation on and about 7 hour plus without noice cancelation

  Answered 3 years ago by Anonymous

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Q: QuestionCan I use these Samsung Galaxy 2 buds for my android device or also on my Samsung Galaxy tablet ? Thanks

Asked 1 year ago by Nikki.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Yes. Ive even used them on my Lenovo Chromebook. All you have to do is just pair them by bluetooth like you would anything else.

  Answered 1 year ago by BrittanyVerified Purchase

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Q: QuestionCan I charge my Galaxy Buds2 Pro charger with my Samsung Galaxy23 phone charger?

Asked 1 year ago by Harry731.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Yes you can. I use my Samsung phone charger with my Earbuds. I'm pretty sure the USB-C is universal. (The small end of the cable) You can use any brand USB-C for charging your Earbuds and other similar items. It recommended using the same manufacturer for better compatibility. For me, I always ask Best Buy Total Tech to ensure I have the right info.

  Answered 1 year ago by BESTBUYPOINTS

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Q: QuestionAre the ear buds able to be utilized separately? I like to use one and sometimes switch to the opposite ear for comfort.

Asked 3 years ago by LG.

• A:Answer Yes! Infact i'm doing so right now! using the right earbud solo while the left one is in the case charging and closed! But you can switch it up and do the same with the left one while the right one is in the case closed

  Answered 3 years ago by EliteSpeedster

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Q: QuestionAre they compatible with a Motorola Phone?

Asked 3 years ago by Brandi.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Hi Brandi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Buds2. Yes, this is compatible with any device with a BlueTooth connection. But to maximize the full potential of the device, you would need to have the Samsung wearable app, which you may or may not be able to install on your phone. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the difference between these and the pros?

Asked 3 years ago by Daniel.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Both ear buds are great. I use the Beats Pro's for working out. I use the Galaxy Buds 2 for my Samsung products (Laptop, Phone). I also use the Buds for working out as well. I can't choose between the two.

  Answered 3 years ago by Geee

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Q: QuestionHi, Does any 1 recommend these Samsung Galaxy 2 buds especially if u are a music lover, Do they have good bass, Are they also loud buds ? How would any 1 recommend these 1-10, 10 being the best. Thank u & Happy Holidays

Asked 1 year ago by Nikki.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Sound is great. I have issues getting them out of case and getting them positioned correctly in my ear. That may just be me.

  Answered 1 year ago by GreatsoundVerified Purchase

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Q: Questioncan i connect to my tv

Asked 3 years ago by karena0315.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Hi Karena0315, Thank you for reaching out to us. We appreciate your interest regarding if the Galaxy Buds2 can be connected to a TV. In line with this, yes, the device can be connected when watching the TV, so you can enjoy, listen and control the volume without interrupting anyone nearby. Here is a link under the "Pair your earbuds to your TV" for some steps: https://www.samsung.com/us/support/answer/ANS00086702/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144348525 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you track these earbuds in the case

Asked 1 year ago by Bstime.

• A:Answer Yoy can with the SmartThings Find app. You can download it by poking around in the 'Find My Earbuds' setting on the Galaxy Wearabe app thats preinstalled.

  Answered 1 year ago by HashCollision

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Q: QuestionWill they connect to a Samsung TV

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black

• A:Answer Yes

  Answered 2 years ago by AutumnmeloVerified Purchase

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Q: QuestionAre these compatible with MacBook Pro?

Asked 2 years ago by BestByte.

• A:Answer Worked with iphone 13 so im going to say they will work with all apples

  Answered 2 years ago by BestBuyPointsMan

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Q: QuestionWill the Samsung Galaxy Buds2 work with music from YouTube? Thank you and God Bless!

Asked 3 years ago by Levi.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White

• A:Answer Yes you be able to hear audio from YouTube and any other audio on your device.

  Answered 3 years ago by Jakura

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Q: QuestionHas anyone else had issues with these randomly disconnecting? I sync them to my computer when doing homework and they randomly disconnect.

Asked 3 years ago by MommaTraver.

• A:Answer Hi MommaTraver, Thank you for reaching out to us. We apologize for the inconvenience this may have caused you, as your Galaxy Buds2 randomly disconnects to your computer. I understand how essential it is to continue using them while doing your schoolwork activities. Please visit this link for some troubleshooting guide with your buds: https://www.samsung.com/us/support/troubleshooting/TSG01111318/. Also, you may check for software updates on your buds: https://www.samsung.com/us/support/answer/ANS00078087/. Should you encounter the same issue, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144223306 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWill these ear buds work with an Android?

Asked 3 years ago by DM.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White

• A:Answer Yes!

  Answered 3 years ago by Kelsey

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Q: QuestionHow are they for running and exercise in general? Certain workouts I do are endurance intensive and cause a lot of sweat.

Asked 3 years ago by ShrugsNOTDrugs.

• A:Answer To be honest with they will stay in your ears or in my ears they stay in very well if you have small or medium size ears if you have big ears I recommend using the big ear pieces this way they fit in nice and snuggle with you this will make your experience more comfortable and enjoyable for me though I have medium size ears but I still use the biggest ear pieces to make sure they stay in and well they do I can run climb and do extreme exercises at my plant fitness gym by myself or with friends and they will never fall out off my ears also the battery on them last all day for me just listening to music none stop from the time I wake up around 9am and get home after doing other things around ten pm what I sometimes do is put my ear buds in the case for 20 30 minutes when I'm not using them or talking to someone and then with in that small time the battery life can spike back up on them from 5 percent to 60 percent or even 80 percent so I never really miss out on anything also there great for gaming on my phone or b tablet or connecting it up with my galaxy 4 46mm watch which I love by the way you should all get this watch especially if you have YouTube premium then that's all you will need for your music listening experience also these ear buds are great for hbo max YouTube TV live hulu showtime prime video and more

  Answered 3 years ago by TheBossMainVerified Purchase

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