Questions & Answers

Q: QuestionHow do I trade my note 5, powers on no issues, screen is not cracked.

Asked 7 years ago by Trade.

• A:Answer Send it back to them to get the $$$$

  Answered 7 years ago by Clint6205Verified Purchase

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Q: QuestionIf I buy this phone now do I get the 10,000 vbucks and the galaxy skin they are advertising on the Samsung store? Thank you

Asked 7 years ago by DatGuy.

• A:Answer I purchased my VZW Samsung Galaxy Note9 128GB Blue 3 weeks ago and at the time Best Buy was giving a $150.00 gift card with the purchase.

  Answered 7 years ago by yoli329

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Q: QuestionWhen does the galaxy note 9 deal of the week end?

Asked 7 years ago by SirPaco.

• A:Answer You can check at a bestbuy store or online so they can tell you the trade value of your cellphone and you can use the value towards the purchase of a new cellphone that's what I did with my previous cellphone.

  Answered 7 years ago by CesarVerified Purchase

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Q: QuestionHi to get the BOGO, do i need to have a good credit score? I am new in the US and just starting to build a credit score.

Asked 7 years ago by Medeviance.

• A:Answer No

  Answered 7 years ago by GalaxyownwerVerified Purchase

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Q: QuestionCan I make extra payments to pay off the phone sooner??

Asked 7 years ago by Kim.

• A:Answer Yes. For example, I have Verizon and its typically 40 bucks or so monthly at full price. I paid $500 up front and my monthly payments are 20 bucks.

  Answered 7 years ago by HfarrarVerified Purchase

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Q: QuestionCan you trade in a phone with a ctacked screen

Asked 7 years ago by Maxbuck.

• A:Answer Yes you can but check the trade in value first. You might want to get it fixed then trade it in as the value will increase exponentially.

  Answered 7 years ago by JDesoVerified Purchase

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Q: QuestionCan I get a samusung For free please.

Asked 7 years ago by B3zzy.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Lavender Purple (Verizon)

• A:Answer Of course, right after you buy one! It's a BOGO event.

  Answered 7 years ago by Duhh

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Q: QuestionIf I get the phone from Best Buy who will I have to pay the monthly bill to, Verizon or Best Buy. 2nd question, Is the phone BOGO or buy one for 1/2 price

Asked 7 years ago by Strong.

• A:Answer You will pay Verizon, because they finance the phone to you and you pay a portion of it off each billing cycle, in addition to paying for your phone service. The phones are buy one get one free, but you have to add a new phone line to get the offer.

  Answered 7 years ago by Stacey

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Q: QuestionWhy do you had to lie to your costumers? I bough it 10 days ago with the promises it will be delivered on the 24th and that never happen this is so disappointed this is no the way you treat your loyal costumers. Now I have to way and maybe tomorrow will

Asked 7 years ago by Miguez.

• A:Answer I had the same issue but mine was delayed by one day... before I purchased though I verified as being in stock locally, even though not at the store I normally purchase from... Not sure if availability is your issue though...

  Answered 7 years ago by DeeSVerified Purchase

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Q: QuestionIs 1.2 G max down load speed. What is spec for 5G net. Is this Note 5 fully 5G? Can you connect external monitor via USB or remote??

Asked 7 years ago by Howard.

• A:Answer First there are virtually no phones currently able to make use of the 5G network, especially the Note 5. I just bought the Note 9 and I don't think it can access 5G data. New phones that can receive 5G data should start coming out soon, then 4 G might become a bit faster as more users move to 5G. Also remember that 5G is only better if the processor chip in your phone can handle that much input. Few phones can at this time, but the Note 5 is definitely not one of them.. Second, The Note 9 can be hooked up to an external monitor, but I don't know about a Note 5.

  Answered 7 years ago by BusyGuyVerified Purchase

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Q: QuestionI know the promotion say 24 months. But can you upgrade after 12months ? Or do you have to pay off the phone before upgrading again? Because that's the promotion I have with Verizon before I jumped ship from At&t?

Asked 7 years ago by JOEL.

• A:Answer Yes you can upgrade after only 12 months this is valued an early upgrade. Your old device had to be in good cosmetic and working condition and you have to turn the old device back in if you have a balance due on that old device

  Answered 7 years ago by Lyn23Verified Purchase

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Q: QuestionQ1 Is it possible to get 1 of both colors using the 2 for 1 offer & if so, how? Q2 Can a ipad be added to the same purchase as the 2 for 1 ? Q3 If wanting 2 different phones as noted for the offer. How do you select them in the reserve process?

Asked 7 years ago by LittleT.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer 1. Yes you can use different colors, but only 1 of them can be the 512gb version 2. No, iPad's aren't eligible for the BOGO. You can certainly buy one separately however 3. Add both eligible devices to your order. Both must be Samsung or Apple devices. You can't have One of each. One must be a new line of service. Pay the sales tax up front (along with any required deposit or down payment. You will be financing the full price of both devices. Each month you will receive a bill payment for the amount of the device payment of the cheaper drvice until paid off. It may take up to 3 billing cycles for credits to begin but you will receive them for 24 or 30 months depending on the length of the payment agreement. If you cancel service on either line you forfit ant remaining bill credits.

  Answered 7 years ago by TimR

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Q: QuestionWhy does it say $37.49 for monthly payments on both phones since I did the Verizon upgrade one line and add a line for the buy one get one free promotion?

Asked 7 years ago by MHZ.

• A:Answer you will be paying 37.49 every month, but the second payment will be credited back to your account

  Answered 7 years ago by jd4100

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Q: QuestionCould I possibly get the phone without the plan and if so do I keep it without returning?

Asked 7 years ago by TheFigMafia.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer You could go for the Best Buy credit card and get 24 months financing on the phone

  Answered 7 years ago by Brett

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Q: QuestionThe buy one get one option is not showing up in the cart when trying to purchase

Asked 7 years ago by Andy.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer Both devices must be purchased on a carrier device payment agreement. You will pay the sales tax up front and finance the full price of both devices. You will receive bill credits in the value of the device payment amount of the cheaper device, making that one effectively free.

  Answered 7 years ago by TimR

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Q: QuestionCan your refurbished phones be used with Straightalk service. I am interested in a note 9 refurbished phone . I now have the note 5 that I bought from Best Buy and want to continue with the st.talk servicre.

Asked 6 years ago by Shelby.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer I used to use straight talk for a long time. At 1st the note 9 was great but after android 9 i was no longer able to make calls and use data at the same time. No Volte... and despite like 6 months of trying to get it resolved i finally got straight talk to admit they didnt know what to do. I have the verizon variant and its unlocked. Now to be clear my issue was only with the ST verizon sim card the tmobile card worked fine but tmobile signal in seattle is sub par to verizon. Im assuming that the ATT card sgould work fine too. But if you want to use the verizon sim VOLTE will not work... i also had the same issue with US Mobile and the service rep told me it was due to their network neeed a stable ip address and some of the note 8 and note 9 vaients didnt work with that.

  Answered 5 years ago by Haughk

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Q: QuestionIf I choose the payment plan can I use a visa gift card to pay for the balance and how do I pay for the balance every month?

Asked 6 years ago by Nova.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Midnight Black (Verizon)

• A:Answer you can't pay for the phone in partial. all or nothing. the phone will show on your providers month;y bill. You can only do installments via the big 4 companies.

  Answered 6 years ago by dgwj

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Q: QuestionIf i wanted to purchase the Note 9 for the discounted price. Are the note 9 phones i would receive new phones that have been unused or are they refurbished?

Asked 6 years ago by JacksonK68.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Cloud Silver (Verizon)

• A:Answer Mind was brand new at an amazing price!

  Answered 6 years ago by Cindy

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Q: QuestionI'm an existing Verizon customer looking to upgrade, but the phone I want is available only by mail order. If I buy/activate today, can I continue to use my current VZ phone until the new one arrives?

Asked 6 years ago by Artsnminda.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Cloud Silver (Verizon)

• A:Answer Absolutely! Your current phone is active until you activate the new one.

  Answered 6 years ago by NankypooVerified Purchase

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