Questions & Answers

Q: QuestionCan I sign up for this deal now and have it start April 25th (date my present contract ends)?

Asked 5 years ago by xrayjohn.

• A:Answer Your start date would be the date of activation. If you purchase the phone now you'd need to make a payment toward the device in 30 days unless you purchase the device outright.

  Answered 5 years ago by June

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Q: QuestionIs Sprint the only carrier I can use if I would buy this phone?

Asked 5 years ago by Anonymous.

• A:Answer You can purchase this device from Best Buy for Verizon, AT&T, Sprint or Unlocked to use with any carrier.

  Answered 5 years ago by June

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Q: QuestionI have a Galaxy S8 to trade in and don't want to sign up with a carrier. How much would it cost?

Asked 5 years ago by Red.

• A:Answer You would need to pay the full price 999. The discounts are issued by the carrier for the service.

  Answered 5 years ago by June

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Q: QuestionSo to do a trade-in for a Galaxy S 20 you have to sign up with a carrier? I have an S10 I want to trade-in but don't want to sign up with a carrier. Can I trade-in my S10 for a S20 without signing up with a carrier?

Asked 5 years ago by Gatoronline.

This question was asked about the related product: Samsung - Galaxy S20 5G Enabled 128GB (Sprint)

• A:Answer Yes, you would receive $600 gift card credit plus $150 off and purchase unlocked for $249.99 plus $65 tax.

  Answered 5 years ago by Jumpman23

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Q: QuestionWhen will my best buy receive new S20 ultra. I pre ordered and I'm still waiting.

Asked 5 years ago by Fryer.

This question was asked about the related product: Samsung - Galaxy S20 5G Enabled 128GB (Sprint)

• A:Answer I received my phone early. I guess Samsung moved the release date. You'll receive a updated email when it's available for pickup, also the store may give you a courtesy call to let you know you phone has arrived.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWhat are the color options for the new Samsung I’m trying to pre order

Asked 5 years ago by Lwd.

This question was asked about the related product: Samsung - Galaxy S20 5G Enabled 128GB (Sprint)

• A:Answer It is available in Cloud Blue, Aura Blue, Cosmic Gray, and Cloud Pink.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionI am currently a sprint customer and have an S9. How does it work to go through best buy to purchase the phone and trade when i already have a sprint account?

Asked 4 years ago by Curious1.

Q: Questionregarding cosmic gray s20,is it new or refurbished? does it have dual sim card capability?

Asked 4 years ago by yhm18.

Q: QuestionIs the current offer eligible for an upgrade for an existing Sprint customer? Without a trade-in. Without adding a line. I went through the purchasing and got to the point where it told me my current plan is not eligible and I need to switch.

Asked 4 years ago by Marco.

Q: QuestionAfter 24 months with agreement with Sprint, do I own the device? Secondly, there's no trade-in. I dont see the agreement anywhere to confirm the same. Please clarify.

Asked 4 years ago by ask.

Q: QuestionI'm with t mobile I just want to upgrade I don't want to trade my s8 in how much would it be

Asked 4 years ago by Dome.

Q: QuestionWhat kind of discount do I get IF i trade in my S9+? Also can you transfer all mt info including pics, texts etc?

Asked 4 years ago by bp.

• A:Answer You probably won't get a discount! I was told I would be paying $15 month for the phone. They said when I went in I was able to get $200 off but nope they lied. No way I should be paying $41 a month for a phone when he told me $15. But they did transfer everything over for me!

  Answered 4 years ago by OliviaVerified Purchase

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Q: QuestionI have a Galaxy J7 now through BOOST what kind of deal can I get to trade up? Is Boost part of Sprint? What colors are available for Galaxy 10 or 20.

Asked 4 years ago by Karen01.

Q: QuestionWhat is the 24 month flex lease details......

Asked 4 years ago by Moni.

Q: QuestionIf I order this phone as a Sorint upgrade, pay in full, and have it shipped to my home, can I activate it by phone with either Best Buy or Sorint?

Asked 4 years ago by njsammy.

• A:Answer my upgrade was cheaper doing 24 month payments. I had Best Buy activate although they did not transfer all of my apps, messages, and pictures. I used SmartSwitch app to transfer transfer everything after I got home. It's wireless free and easy. Now everything is on the new phone!

  Answered 4 years ago by BooRay

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Q: QuestionThe retail price is 999$. But with the sprint monthly installments, full price over the years is 360$. I don't know why, but if I go with the monthly installments, I will be saving a lot of money. Anyone know why the monthly installments is so cheap?

Asked 4 years ago by Helen.

• A:Answer It could be the lease option, where you don’t own the phone and have to turn it in after the lease is up.

  Answered 4 years ago by ICEMAN

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Q: QuestionIs new or refurbished

Asked 4 years ago by Bill.

• A:Answer They are new phones.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWill this device be compatible with tmobiles 600mhz 5g? Inquiring for both regular S20 and plus.

Asked 5 years ago by Sunny.

This question was asked about the related product: Samsung - Galaxy S20 5G Enabled 128GB (Sprint)

• A:Answer Have you done the software update? "To make sure you get the best experience possible, you’ll want to make sure your phone has the latest software updates that have been provided by going to the setting menu on your phone and select System Updates or About Phone / About Device, then select System Updates, Update Android or Check Now." (sprint website)

  Answered 4 years ago by steve

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Q: Questionwhat's included in the box

Asked 5 years ago by jako.

• A:Answer It includes the charger and the owner's manual.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhy can't I buy more than one S20 at a time? I would like to have all the phones I purchase on the same Sprint account, but I'm not sure that it's possible when I buy them all seperately.

Asked 5 years ago by sarah.

This question was asked about the related product: Samsung - Galaxy S20 5G Enabled 128GB (Sprint)

• A:Answer Yes that is possible. Contact the Sprint Customer Service Loyalty Department during regular business hours (8:00 AM thru 10 PM EST) I believed and they will assist you in coming to the best solution for your problem.

  Answered 5 years ago by Justcu

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