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Questions & Answers

Your price for this item is $999.99
Page Showing 1-14 of 14 questions
  • QuestionI am a tmobile customer. Do i get it for $649 if i upgrade from iphone 7?

    Asked by Nima.

    • Answer The deals change all the time. I got mine for $649 but had to pay in total for it, no payments. Most of the other discounts are with a trade in. I have an S7 Edge and they only offer me $25 as a trade. That's why I did the lump sum to get a good price.

      Answered by VinceVance

  • QuestionDoes upgrading my existing phone with trade in or purchasing the phone require a plan change? Just wanted to make sure that my plan will not change? Thank you

    Asked by Fadi.

    • Answer Np, it doesn't.

      Answered by whiteapple26

  • QuestionWhat’s the ram?not memory

    Asked by Shane.

    • Answer Hi Shane. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Galaxy S21+ 5G. In line with this, the device has two varieties the 128GB 6GB RAM and 128GB 8GB RAM How to check RAM/Memory availability on Samsung Mobile Device? Tap Settings. Tap Device Maintenance. Please note Tap Storage for older models. Some models will require tapping More > Storage. Tap Memory. Please note: Skip this step for older models. Check your RAM /Memory space left on your Mobile Device. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144432037 Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan you use MetroPCS on a T-Mobile phone

    Asked by ryan.

    • Answer Yes, T-Mobile phones work on Metro

      Answered by whiteapple26

  • Questionwhy isn't there an option for MetroPCS

    Asked by beanstew.

  • QuestionIf I buy this device with T-Mobile later, can I use it with another network? is that I travel a lot

    Asked by Alexis.

    • Answer Hi Alexis. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Galaxy S21+ 5G. Looking at the details of the phone, this is a T-Mobile-locked phone. To Unlock the device. Here is a link you can follow. UNLOCK SAMSUNG DEVICE https://www.officialsimunlock.com/unlock-phone/samsung Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144396689 Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs it a new phone or a refurbished one?

    Asked by RAZIN.

  • QuestionCan I stay on the T-Mo ile plan I already have and just buy the phone and keep my number?

    Asked by Col.

    • Answer Hi Col. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy S21+ 5G. Yes, since the phone you are looking into is a T-Mobile-locked phone, you can use your current T-Mobile sim and keep your old number. ^Charles

      Answered by Samsung

  • QuestionDOES IT HAVE A MEMORY CARD SLOT/EXPANDABLE MEMORY?

    Asked by DIMA869.

    • Answer Hi DIMA869, Thank you for bringing this to our attention, and I appreciate your inquiry regarding if the Galaxy S21+ has an expandable memory space. Unfortunately, it doesn't have a memory card slot, only a SIM card tray. Please see the user manual on Page 8 for more information: https://downloadcenter.samsung.com/content/UM/202201/20220128083813339/SAM_G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144254781 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionDoes this phone come with a charging cable and charger? If not, which do I need (and what specs for them)?

    Asked by harpo.

    • Answer Hi Harpo! Thank you for reaching out to us and taking an interest in whether the Galaxy S21+ comes with a charging cable and a charger and some details about the specs. In line with this, what comes in the box is only the C to C Data Cable, as the wall charger is sold separately. The dimensions of the product specs are 2.98" x 6.36" x 0.31", a refresh rate of 120Hz, and a battery consisting of 4,800 mAh. For more information, kindly visit our website under the "Compare the models" and "What's in the Box" sections: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-plus-5g-256gb-t-mobile-sm-g996uzketmb/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144348251 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionDo u carry xfinity mobile

    Asked by Shay.

    • Answer This is a T-Mobile only phone but you can purchase the unlocked model and it will work with Xfinity mobile.

      Answered by MAB123

  • QuestionDoes the Samsung S21+ come with a headphone jack so I can use my earphones cable with it?

    Asked by Barney.

    • Answer No it does not have headphone jack.

      Answered by MAB123

  • Questionwill the s21 work with xfinity mi-fi which is 4g

    Asked by Anonymous.

    • Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing if you can use your Galaxy S21+ 5G to Xfinity. We apologize; this is locked with T-Mobile. You may request to have it unlocked to use with another carrier. Contact T-Mobile for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144221117 Have a great day. Melardo

      Answered by Samsung

  • QuestionWhat's the Ram on this model?

    Asked by Anonymous.

    • Answer 8GB of Ram

      Answered by ElGhost55