Questions & Answers

Q: QuestionIf I trade in my S20 FE 5G for a S 21 ultra 5G what is the final cost ?

Asked 4 years ago by Maxmillion.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

Q: QuestionOf the 128 GB, how much is taken up by the embedded apps that come with the phone?

Asked 4 years ago by Shooter.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

Q: QuestionWhen I purchase an unlocked phone from Best Buy, can they transfer contacts, etc. from my current phone to the new one?

Asked 4 years ago by Shooter.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

• A:Answer Yes. They were very helpful, made sure all my stuff transferred, made sure I had all the information I needed and made sure I was satisfied before leaving.

  Answered 4 years ago by JordannVerified Purchase

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Q: QuestionWill this phones 5g work with at&t?

Asked 4 years ago by packersfan036.

• A:Answer Hello, packersfan036. Although this Galaxy S21 5G is unlocked, we would suggest contacting AT&T to ensure their 5G services are provided in your area. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I order online, pick up the phone in store, and do "activate today"? Which price do I pay? Activate later when I order online or Activate today when I pick up?

Asked 4 years ago by Cosmos.

Q: QuestionCan I use this phone with my Straight Talk Service

Asked 4 years ago by Nora.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

• A:Answer Hello, Nora. Although this Galaxy S21 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionIs exynos 2100 or snapdragon 888?

Asked 4 years ago by JF.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked)

• A:Answer Snapdragon 888, US market only has Snapdragon if you want exynos it's only available in international market but in my opinion s21 is blazing fast already

  Answered 4 years ago by mrprotection2021

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Q: Questiondose it take a sim card

Asked 4 years ago by john.

• A:Answer Yes, the Sim card tray is located by the charging port.

  Answered 4 years ago by April

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Q: QuestionWhat type of lanyard fits this phone without covering the camera lenses? If you don't know a specific product, what are the height and width of the space containing the camera lenses?

Asked 4 years ago by Scottsdale.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

Q: QuestionIs this phone HD Voice Capable? Cricket is doing some extremely dumb stuff and I need to upgrade from my note 10 to a phone that is both 5G AND HD VOICE CAPABLE.

Asked 4 years ago by KCASSO9956.

• A:Answer Hello, KCASSO9956. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionI was looking at the specs. However I didn't see that it would allow the fingerprint/ facial recognition. Which Galaxy have this feature I had the S8+, and then was forced to down grade to the A20(which really sucks!!) However they both had the fp/facia

Asked 4 years ago by TOPAZ.

• A:Answer Yes, Topaz. The Galaxy S21 5G does have fingerprint scanner and facial recognition available. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionIf the phone is unlocked, can used in venezuela???

Asked 4 years ago by Nicols.

• A:Answer Hello, Nicols. Although this Galaxy S21 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: Questionwhat's the warranty ?

Asked 4 years ago by mike.

• A:Answer Hi Mike! Thank you for reaching out to us. We appreciate your interest in knowing the Galaxy S21 5G (Unlocked) warranty period. In line with this, the warranty period for the device (Galaxy S21 5G) and parts (in-the-box accessories) are both one year. For more information about the warranty, you may access this link: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144318542 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHello - I want to purchase an unlocked Dual SIM phone. Specifically a phone that has Two Physical SIM Slots. I wanted to know which Samsung phone or which Motorola phones would give me the options. Thank you in advance.

Asked 4 years ago by SM.

• A:Answer This phone only has on SIM card slot.

  Answered 4 years ago by luna

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Q: QuestionDoes this deal support people who have T mobile with the activate today

Asked 4 years ago by Falvo.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

• A:Answer Yes but it has to be unlocked cell phone

  Answered 4 years ago by lopezlisa16

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Q: QuestionCan I use a sd card along with a sim card?

Asked 4 years ago by IMAGYPSC.

• A:Answer Hi IMAGYPSC! Thank you for reaching out to us. We appreciate your interest in knowing if the SIM card and microSD card can use on Galaxy S21 5G (Unlocked). This phone model can use a SIM card (5G Ready) and does not support external memory (microSD card). You may also access the user's manual about "SIM Card Manager" on page 122: https://downloadcenter.samsung.com/content/UM/202201/20220129012829519/SAM_G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144321696 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the processor and it's version used?

Asked 4 years ago by ProcessorVersion.

Q: QuestionDo the S21 5g have a sim card in it out of the box?

Asked 4 years ago by Chris.

Q: QuestionCan this unlocked phone be used with a TracFone account? Will I be able to port my current phone number?

Asked 4 years ago by Maddog.

This question was asked about the related product: Samsung - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet