Questions & Answers

Q: QuestionWhat are dimensions on S21 screen?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer very good

  Answered 2 years ago by EsayasB

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Q: QuestionDoes this phone have an audio output jack or a head phone jack ? Does it cast audio and video to a smart TV ?

Asked 4 years ago by bobbyOh.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer No this device does not have a headphone jack and yes it does cast to smart products!

  Answered 4 years ago by Allie

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Q: Questionwhen will it be available?

Asked 4 years ago by gary456gary.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer We do not get these on a scheduled basis so we do not know when new inventory will be available before we get it; however, I usually recommend that you check regularly on the website and it will let you know when you can order a handset. right now I believe they are available for ship to home, however it does not appear that store pick up is available.

  Answered 4 years ago by Allie

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Q: QuestionHello everyone, i got a brand new samsung galaxy s21 ultra 5g one week ago, i’m realising that the battery is draining so much even when the phone is off exemple, i fully charged and slept, i woke up 86% !!! Is this normal with 120 hz and fhd+ ????

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer If phone is turned off that does not seem normal. however if phone is on and now using then yes samsung has lot of background apps that kill battery life, however it should not use so much batter over night unless your brightness is set to high.

  Answered 4 years ago by Steve

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Q: QuestionWHY ARE THEY STILL SELLING THE S 21 ULTRA FOR 1200 AFTER ADVERTISING IT FOR UP TILL 600 OFF.FALSE AN ADVERTISING?

Asked 4 years ago by Anonymous.

• A:Answer With trade in. Says it in description.

  Answered 4 years ago by Anonymous

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Q: QuestionIf I hook my new unlocked phone up to a AT&T network and then decide to switch to Verizon, will my phone work with Verizon or is it now locked to only AT&T?

Asked 4 years ago by Grandpa.

• A:Answer The device will be locked to the first company you go to. If you wish to switch you need to contact them to verify that the phone is not stolen, you owe money on it, or other restrictions, if all pass, they can unlock it again and you can go to any company you want.

  Answered 4 years ago by JfrayVerified Purchase

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Q: QuestionHow come the open box ultra 21 is the same price as that brand new phone ?

Asked 4 years ago by Samsunglover.

• A:Answer excellent

  Answered 2 years ago by EsayasB

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Q: QuestionDoes the charger of the note ultra 20 works with the galaxy S21 ultra?, Thanks!

Asked 4 years ago by Caro.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

• A:Answer Not sure if a charger from a note ultra 20 works on it . But I had a galaxy 9+. That charger worked perfectly fine. And that one is a 9 volt charger.

  Answered 4 years ago by DelgadomxmsVerified Purchase

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Q: QuestionWith Android 12 out and Samsung allowing esim on US phones now, will this phone now support esim & physical sim simultaneously? If so will I be able to use (dual 4G) and (dual 4G/5G) using this new method on this phone? US carriers are discontinuing 3G.

Asked 4 years ago by JoshL.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

Q: QuestionWill this phone work with Tracfone prepaid service or Visible Wireless?

Asked 4 years ago by Kat.

• A:Answer Hey there, Kat. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the connection ports on the phone? Does it have a headphone jack? Why don’t the pictures show the whole phone. Let me see the ends (top / bottom). I am trying to make an online purchase. The images should reflect what I would see in the store.

Asked 4 years ago by HeadphoneJackConnectors.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer No there's no headphone jack. You would have to use a wireless headset. And I'm sorry, I'm visually impaired and wouldn't be able to take a pic of the phone.

  Answered 4 years ago by MrMusicMan

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Q: QuestionWhy are the Open Box galaxy s21 the same price as the brand new ones ? Arent the open box supposed to be cheaper since theyre opened ?

Asked 4 years ago by Antonio.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer More than likely the reason is because promotions do not always apply to open-box models.

  Answered 4 years ago by allie

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Q: QuestionWhat do you mean by activation? I already have a Samsung Galaxy S...just wanted to upgrade to a new phone. Can I still get this without activation? My current phone is already active with Verizon.

Asked 4 years ago by holymolymonkey.

• A:Answer You can buy this phone without activation. Unlocked device price last I checked is $1,199.99. But with new activation, you can buy it discounted for $900. Device upgrade for existing customers also available along trade in credit for your old phone. That case you would have to go to a Verizon store but most locations are out of stock. So I bought one at BestBuy as recommended by Verizon.

  Answered 4 years ago by xerodarkgohst

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Q: QuestionWill it work in Chile with a chilean sim and operator?

Asked 4 years ago by Ivan.

• A:Answer Hi Ivan! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 Ultra 5G (Unlocked) works in Chile. Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144267639 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: Questionhow to change app placement on the s21 side slide-out app appearences of apps

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Silver

Q: QuestionDoes this phone support 2nd SIM card?

Asked 4 years ago by AlexL.

• A:Answer Hi AlexL! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 Ultra 5G (Unlocked) has a dual SIM card slot. This phone model only has one physical SIM slot and embedded SIM (eSIM). Reference #: 1144279891 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes it have Hands-free Mode like the old S4 had - read out loud contact's name when call or text comes in? If not, does anyone know what 4G or 5G model has this mode? Thanks

Asked 4 years ago by Lynn.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Yes! they have a built in voice assistant that will absolutely make calls, and messages for you through voice articulation!

  Answered 4 years ago by Allie

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Q: QuestionIs the Samsung S Galaxy 21 ultra have IMEI compatible with Spectrum ?

Asked 4 years ago by JWood.

• A:Answer Yes, but only if you choose the unlocked version.

  Answered 4 years ago by ChrisVerified Purchase

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Q: QuestionIs there a stabilizer that would fit this type of phone ( Galaxy ultra S21 )

Asked 4 years ago by Dck2022.

This question was asked about the related product: Samsung - Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black