Questions & Answers

Q: QuestionCan this watch monitor my sleep?

• A:Answer Yes, this watch has sleep monitoring capabilities.

Q: QuestionCan I use Samsung Pay with this Samsung watch?

• A:Answer Yes, you can use Samsung Pay with this Samsung watch.

Q: QuestionDoes this smartwatch have a built-in microphone?

• A:Answer Yes, this smartwatch has a built-in microphone.

Q: QuestionIs the band size of this watch adjustable?

• A:Answer Yes, the band size of this watch is adjustable.

Q: QuestionIs the display screen a touch screen?

• A:Answer Yes, the display screen is a touch screen.

Q: QuestionDoes this Samsung watch track multiple sports?

• A:Answer Yes, this Samsung watch has multi-sport tracking.

Q: Questionwhat's the difference between refurbished and open box, and do you have the galaxy active cloud silver available brand new?

Asked 5 years ago by sally.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

• A:Answer There's no difference in the Geek Squad refurbished or open box compared to the new! The Geek Squad never sells anything unless it's in perfect working condition. You save more money by buying an open box, or a refurbished item which is good as new otherwise Best Buy would not sell it. Best Buy has very high standards as The Geek Squad clearly abides by. Nearly everything I buy is open boxed or refurbished. Good as new I promise.

  Answered 4 years ago by Ppanala3Verified Purchase

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Q: QuestionAre you able to type responses to texts, or just use programmed responses?

Asked 4 years ago by Anonymous.

• A:Answer Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Galaxy Watch Active2. In line with this, you can choose between a quick reply or typing a message yourself. Send and receive messages using the smartwatch https://www.samsung.com/us/support/answer/ANS00078022/. Issues with the keyboard or text on your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003369/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144350438 Have a great day. ^Charles

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this watch monitor glucose levels?

Asked 2 years ago by 49punkin.

• A:Answer Hi there 49punkin, we appreciate you reaching out to us with your question about the Samsung Galaxy Watch Active2. This device is not designed to measure blood glucose levels. Thank you for being a Samsung customer. -Elizabeth

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this watch be added as a line to a cell phone plan?

Asked 2 years ago by Heather.

Q: Questioncan i play or download music with this?

Asked 3 years ago by pollo.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

Q: QuestionThis description does not state that is unlocked like some of the other listings. So, does that mean that it is locked into a certain carrier?

Asked 5 years ago by Josh.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

• A:Answer Only cell phones are locked or unlocked depending upon the carrier! A watch does not need a cell phone carrier. All watches are unlocked. It doesn't apply to anything except for cell phones. I hope this helps.

  Answered 4 years ago by Ppanala3Verified Purchase

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Q: QuestionIS THIS SAMSUNG WATCH A COMPUTER ALSO?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

• A:Answer No. Not a PC, but it is able to do so very much. You first have to go to the Google Play Store and download the apps you want to use and apply. It's very fun setting up! Enjoy!

  Answered 4 years ago by Ppanala3Verified Purchase

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Q: QuestionIs this an "LE" watch? I urgently need to know! Thank you in advance.

Asked 5 years ago by Ppanala3.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

• A:Answer It's an LTE watch.

  Answered 4 years ago by Ppanala3Verified Purchase

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Q: Questionhave the current software for ecg monitoring?

Asked 5 years ago by Mamabear.

Q: QuestionIs this one LTE?

Asked 5 years ago by KW.

Q: QuestionDoes this watch have a place for sim card att.

Asked 5 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by MelneeB

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Q: QuestionDo you know when this will be back in stock ?

Asked 5 years ago by Mimis.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy Watch Active2 Smartwatch 40mm Aluminum - Cloud Silver

Q: QuestionCan we answer calls and text messages on this watch?

Asked 4 years ago by VanyCool.

• A:Answer Hi VanyCool. We appreciate your interest in knowing if our Galaxy Watch Active2 has a call and text option. To answer your question, here are some links you can check out. Problems with calls and text messages on your Samsung watch https://www.samsung.com/us/support/troubleshooting/TSG01003245/ Activate LTE service for your Samsung watch https://www.samsung.com/us/support/answer/ANS00082122/ Make and answer calls using smartwatch https://www.samsung.com/us/support/answer/ANS00061408/ Send and receive messages using smartwatch https://www.samsung.com/us/support/answer/ANS00078022/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144215033 Have a great day. ^Charles

  Answered 4 years ago by Samsung

  
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