“Those of you using with an AppleTV & Remote, have you had any issues controlling the volume? My setup: AppleTV -> Soundbar -> Samsung TV After about 3 weeks of use, the Apple remote is not always changing the volume, it hangs :( (A bad open box item?)”
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A quick follow up. I contacted Samsung Chat: Use the Samsung remote! I called Samsung, the lady who helped me had me reset the soundbar (Press and hold both the + & - buttons on the device for 5 seconds). On first glance, this seems to have worked, the AppleTV remote is controlling the sound, but it always did if I unplugged the soundbar. I will give this a go, and maybe the reset process helps someone else. Overall, I have no other issues with the soundbar, it does what I expect it to do.
Sorry, there was a problem. Please try again later.Hi WillAtl! I am very sorry to hear you are experiencing issues with the control of your soundbar from a connected device. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Sorry, there was a problem. Please try again later.Mine was not an open box, but I'm having similar issues. Not a great purchase, sound seems muffled and volume is not the best. Not my best purchase, I'm disappointed to say the least.
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