Questions & Answers

Q: QuestionHow many channels does this Samsung soundbar have?

• A:Answer This soundbar has 11.1.4 channels for a true Dolby Atmos experience.

Q: QuestionCan I connect this soundbar to my TV wirelessly?

• A:Answer Yes, you can enjoy wireless Dolby Atmos sound without HDMI cables.

Q: QuestionWhat is SpaceFit Sound Pro?

• A:Answer SpaceFit Sound Pro is a feature that calibrates the soundbar's audio to your space, ensuring room-filling sound.

Q: QuestionDoes this soundbar include a subwoofer?

• A:Answer Yes, the Samsung soundbar comes with a wireless subwoofer.

Q: QuestionWhat is the difference between the Q990C and the Q990D ?

Asked 1 year ago by Matt.

• A:Answer Hi Matt! Great question! Both models feature 11.1.4Ch audio for a true (& wireless) Dolby Atmos experience, Q-Symphony for synchronized TV+Soundbar audio, as well as features like SpaceFit Sound Pro, Adaptive Sound, and AVA (Active Voice Amplifier). New in 2024, our Q990D Soundbar introduces Private Rear Sound to allow you to watch TV without disturbing others – especially at night – by activating sound solely from the included rear speakers, upgraded Game Mode Pro to further optimize sound to each gaming genre while better separating 3D audio, and an enhanced music experience to enjoy Hi-Fi and Spatial Audio via Tidal Connect, Dolby Atmos Music, and Sound Grouping. Hope this helps! ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I connect this speaker system to a stereo receiver so I can listen to music without the TV being on?

Asked 1 year ago by Michele.

• A:Answer Hi there Michele! Yes, you can connect the HW-Q990D Soundbar to a receiver, but it depends on the models and connection options. It is designed to be a standalone audio system, so integrating it with a receiver and other speakers can sometimes result in poor audio quality. It's important to ensure compatibility and proper settings to avoid any issues. I would recommend streaming music wirelessly from a phone or other compatible device using either WiFi or Bluetooth. If you download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi it will make streaming music easier. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionAre the rear wireless speakers truly wireless? How do the speakers charge ? DO they need to always be plugged in?

Asked 1 year ago by Swoop.

• A:Answer Hi Swoop. Each of the rear speakers included with the HW-Q990D will need to be plugged into a power outlet. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the system function without the rear speakers, or will it go into some kind of error mode? I don’t need them now, but will in the future.

Asked 1 year ago by James.

• A:Answer The Q990D functions well without the rear speakers and without error.

  Answered 1 year ago by RobSVerified Purchase

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Q: QuestionIs it compatible with 240V input ?

Asked 6 months ago by Manas.

• A:Answer Hello Manas, The HW-Q990D Soundbar is intended for use in the U.S. and will only support 110-120V. ~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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Q: QuestionWhat is the weight of only the soundbar?

Asked 1 year ago by Albert.

• A:Answer Hello Albert. The weight of the HW-Q990D Soundbar is 17 lbs. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan i purchase additional rear speakers and they connect wirelessly with this system with the two.

Asked 1 year ago by Speakers.

• A:Answer Hi there Speakers. You can not add additional rear speaker kits, however, you can enhance your listening and viewing experience with Q-Symphony by pairing the Music Frame with a 2024 or 2023 Samsung TV and/or a 2024 Q or S series Soundbar. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionI Are the rear surrounds wireless also? I'm not looking to have to run rear surround wires. Thanks.

Asked 1 year ago by MadMax.

• A:Answer Hello Max! They will each require to be plugged into an outlet, and the length of the power cable for each rear speaker included with the HW-Q990D is approximately 5ft. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan it work with older model TVs?

Asked 1 year ago by Anonymous.

• A:Answer Hi! The HW-Q990D features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionHave the firmware related issues been fixed ? I just pitched this and now I’m seeing all of the software related issues online.

Asked 18 hours ago by rgalls.

Q: QuestionWhat are dimensions of the sound bar?

Asked 2 days ago by Baker.

• A:Answer Hi Baker! The dimensions of the Samsung HW‑Q990D soundbar (main bar) are approximately 48.5″ (W) × 2.7″ (H) × 5.4″ (D). ~ Samsung Solutions

  Answered 1 day ago by Samsung

  
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Q: QuestionCan you connect a record layer to this audio setup?

Asked 4 days ago by Porter.

• A:Answer Hi Porter! The HW-Q990D features three ways to connect to an external device: HDMI (ARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your device. ~Samsung Solutions

  Answered 3 days ago by Samsung

  
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Q: QuestionWhat year is this model?

Asked 5 days ago by FLMomOfTwinBoys.

• A:Answer Hello FLMomOfTwinBoys! The HW-Q990D was released in 2024. ~ Samsung Solutions

  Answered 4 days ago by Samsung

  
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Q: QuestionWhat's the watts output

Asked 1 week ago by Kungfupanda.

Q: QuestionIs this soundbar system compatible with the 75" Neo QLED QN70F tv?

Asked 2 weeks ago by Anonymous.

• A:Answer Hi there! The HW-Q990D features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 1 week ago by Samsung

  
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