“HW-Q800C - fails to update firmware via SmartThings (fails at 1% with 'interrupted') and never starts a firmware update when using the USB Service Port on the bottom (file loaded to USB memory key as instructed in the root folder). How can I upd the FW”
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It could be that the firmware file is corrupted. I would suggest downloading it again and installing it via USB. Do not use the smart things app.
Sorry, there was a problem. Please try again later.Hi eeclark, Try doing a hard reset, with the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset. If you are still experiencing this issue, contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
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