Questions & Answers

Q: QuestionHow does the Active Voice Amplifier (AVA) Pro work?

• A:Answer AVA Pro analyzes background noise in your room and content, automatically enhancing voices for clear dialogue.

Q: QuestionCan I connect this soundbar to my TV wirelessly?

• A:Answer Yes, you can connect it to your Samsung TV wirelessly via Wi-Fi or Bluetooth.

Q: QuestionDoes this soundbar support Dolby Atmos?

• A:Answer Yes, it supports Wireless Dolby Atmos 3D sound with or without an HDMI cable.

Q: QuestionWhat is the peak power handling of this soundbar?

• A:Answer The peak power handling is 756 watts.

Q: QuestionWhat is SpaceFit Sound Pro Plus?

• A:Answer SpaceFit Sound Pro Plus automatically tunes and calibrates the sound to your room using embedded sensors. It adjusts settings for clear sound regardless of room layout or speaker placement.

Q: QuestionIs the subwoofer included with the soundbar?

• A:Answer Yes, the subwoofer is included with the soundbar.

Q: QuestionWhy doesn’t this system have an eARC connection?

Asked 4 months ago by Mark.

• A:Answer Hello Mark! The HW-Q990F does have 1 HDMI eARC port.~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionHi, question about the Wireless Rear Speakers. I know the rear speakers are "wireless" as far as the signal is concerned but do they still need an AC power cord running to them to fire up? I want to have these from the ceiling but without cords.

Asked 11 months ago by JohnnyB.

• A:Answer Yes they have AC power cords. I do not recommend hanging them from the ceiling.

  Answered 9 months ago by ThomasP

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Q: QuestionHow does this work with Apple TV? i run everything through the Apple TV controls, not the TV right now.

Asked 10 months ago by Anthony.

• A:Answer Hello Anthony! You can simply connect the HW-Q990F Soundbar to your TV's Arc port just like you usually do. To make adjustments to it, you can easily use the SmartThings app. Just make sure the TV's audio is set to the soundbar. Additionally, you can connect the Apple TV to the soundbar's pass-through and use it through there. ~ Samsung Solutions

  Answered 10 months ago by Samsung

  
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Q: QuestionWill this work with the LG G5 oled tv

Asked 7 months ago by TGS63.

• A:Answer Hi TGS63! The HW-Q990F features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 7 months ago by Samsung

  
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Q: QuestionIs this compatible with LG tv

Asked 7 months ago by TGS63.

• A:Answer Hi! The HW-Q990F features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 7 months ago by Samsung

  
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Q: QuestionWhat wall bracket to mount the rears to the wall?

Asked 11 months ago by fedorachef.

• A:Answer Hello FedoraTech! You can use the following mounts for the HW-Q990F's rear speakers found at Best Buy, check them out: https://www.bestbuy.com/site/rocketfish-tilting-wall-mounts-for-most-small-speakers-2-pack-black/5149022.p?skuId=5149022 ~ Samsung Solutions

  Answered 11 months ago by Samsung

  
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Q: Questiondo you get the full 11.1.4 surround sound effects with wi-fi you get with hdmi?

Asked 3 hours ago by TimN.

This question was asked about the related product: Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black

Q: QuestionSince a second sub cannot be added to the system, is there a larger sub that will replace this smaller one. There is just not enough bass for the large room this is used in.

Asked 1 month ago by John.

• A:Answer Hi there John! The HW-Q990F Soundbar is exclusively compatible with its' included rear speakers and subwoofer. ~Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionSamsung Q99OF are all speakers wireless connected

Asked 1 month ago by gawhite.

This question was asked about the related product: Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black

• A:Answer Yes, the rear speakers and subwoofer are wireless with the exception of needing to be plugged into an outlet, but the rear speakers do not plug into the subwoofer. The soundbar is connected via HDMI and an outlet.

  Answered 1 week ago by Syst3ms

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Q: QuestionDoes this soundbar support DTS:X and DTS Master Audio?

Asked 1 month ago by Joe.

• A:Answer Hi there Joe! Yes, the Samsung HW-Q990F supports both DTS:X and DTS-HD Master Audio. You’ll be able to enjoy immersive, object-based surround sound with DTS:X, as well as high-resolution, lossless audio from DTS-HD Master Audio when playing compatible content. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is the difference between the Q990D and the Q990F?

Asked 2 months ago by Hailstone.

• A:Answer The subwoofer is the main difference on these models, otherwise they are practically identical. There may or may not be slight firmware differences as well.

  Answered 1 week ago by Syst3ms

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Q: QuestionCan I add another subwoofer to this. System

Asked 3 months ago by King.

• A:Answer Hi King! No, you cannot add a subwoofer to the HW-Q990F soundbar beyond the one that is included with the system. ~ Samsung Solutions

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes anything have to be "plugged in" to the back of the TV for this to work or is it totally wireless, other than the power cords?

Asked 3 months ago by Jim.

• A:Answer Hello Jim! The HW-Q990F features four ways to connect to an external device: Wi-Fi (with select Samsung TVs), HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 3 months ago by Samsung

  
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