Questions & Answers

Q: QuestionHow does the Active Voice Amplifier (AVA) Pro work?

• A:Answer AVA Pro analyzes background noise in your room and content, automatically enhancing voices for clear dialogue.

Q: QuestionCan I connect this soundbar to my TV wirelessly?

• A:Answer Yes, you can connect it to your Samsung TV wirelessly via Wi-Fi or Bluetooth.

Q: QuestionDoes this soundbar support Dolby Atmos?

• A:Answer Yes, it supports Wireless Dolby Atmos 3D sound with or without an HDMI cable.

Q: QuestionWhat is the peak power handling of this soundbar?

• A:Answer The peak power handling is 756 watts.

Q: QuestionWhat is SpaceFit Sound Pro Plus?

• A:Answer SpaceFit Sound Pro Plus automatically tunes and calibrates the sound to your room using embedded sensors. It adjusts settings for clear sound regardless of room layout or speaker placement.

Q: QuestionIs the subwoofer included with the soundbar?

• A:Answer Yes, the subwoofer is included with the soundbar.

Q: QuestionWhy doesn’t this system have an eARC connection?

Asked 6 months ago by Mark.

• A:Answer Hello Mark! The HW-Q990F does have 1 HDMI eARC port.~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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Q: QuestionHi, question about the Wireless Rear Speakers. I know the rear speakers are "wireless" as far as the signal is concerned but do they still need an AC power cord running to them to fire up? I want to have these from the ceiling but without cords.

Asked 1 year ago by JohnnyB.

• A:Answer Yes they have AC power cords. I do not recommend hanging them from the ceiling.

  Answered 11 months ago by ThomasP

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Q: QuestionHow does this work with Apple TV? i run everything through the Apple TV controls, not the TV right now.

Asked 1 year ago by Anthony.

• A:Answer Hello Anthony! You can simply connect the HW-Q990F Soundbar to your TV's Arc port just like you usually do. To make adjustments to it, you can easily use the SmartThings app. Just make sure the TV's audio is set to the soundbar. Additionally, you can connect the Apple TV to the soundbar's pass-through and use it through there. ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: Questionare both the rear speaker wireless?

Asked 1 week ago by Anonymous.

• A:Answer Hi there! Yes, the included rear speakers for the HW-Q990F are wireless, however each one does require them to be plugged into a power outlet. ~ Samsung Solutions

  Answered 1 week ago by Samsung

  
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Q: QuestionSamsung Q99OF are all speakers wireless connected

Asked 3 months ago by gawhite.

This question was asked about the related product: Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black

• A:Answer Yes, the rear speakers and subwoofer are wireless with the exception of needing to be plugged into an outlet, but the rear speakers do not plug into the subwoofer. The soundbar is connected via HDMI and an outlet.

  Answered 2 months ago by Syst3ms

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Q: QuestionWill this work with the LG G5 oled tv

Asked 9 months ago by TGS63.

• A:Answer Hi TGS63! The HW-Q990F features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 9 months ago by Samsung

  
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Q: QuestionIs this compatible with LG tv

Asked 9 months ago by TGS63.

• A:Answer Hi! The HW-Q990F features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 9 months ago by Samsung

  
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Q: QuestionWhat is the weight of the soundbar alone? Trying to gauge what soundbar mount I should get to attach to my TV.

Asked 3 weeks ago by BMath.

• A:Answer Hello BMath! The HW-Q990F soundbar weighs 16.1 lbs. ~ Samsung Solutions

  Answered 3 weeks ago by Samsung

  
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Q: QuestionI have a 77" LG C3. Due to physical limitations, I have to mount soundbar directly to my TV with a bracket. Are there brackets compatible between this soundbar and my TV and also is the soundbar too heavy and could damage LG OLED panel and not advisable

Asked 1 month ago by bmath.

• A:Answer This is a very heavy sound bar. I don’t think you would wanna mount it to the TV. I’m not sure what the weight is probably 12 pounds or so.

  Answered 2 weeks ago by SCOTTGVerified Purchase

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Q: QuestionHow is the bass sound on this system?

Asked 1 month ago by Gracie.

• A:Answer Hello Gracie! The bass on the Samsung HW-Q990F Soundbar is very strong, deep, and room-filling. Its dedicated subwoofer delivers powerful low-end impact that works especially well for movies explosions and action scenes have real weight and rumble. At the same time, it stays fairly tight and controlled, so it doesn’t turn overly boomy or muddy. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionTV wall-mounted over mantle, cocked forward 8 degrees. Just under 2” from top of TV to ceiling. Bottom of TV 3.375” above mantle. Bottom of TV is 5” from wall, leaving 2.25” of mantle in front of the TV. Can this sound-bar work for me?

Asked 1 month ago by LGC1.

Q: Questiondo you get the full 11.1.4 surround sound effects with wi-fi you get with hdmi?

Asked 2 months ago by TimN.

This question was asked about the related product: Samsung - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black

Q: QuestionSince a second sub cannot be added to the system, is there a larger sub that will replace this smaller one. There is just not enough bass for the large room this is used in.

Asked 3 months ago by JOHNB.

• A:Answer Hi there John! The HW-Q990F Soundbar is exclusively compatible with its' included rear speakers and subwoofer. ~Samsung Solutions

  Answered 2 months ago by Samsung

  
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