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Questions & Answers

Page Showing 1-10 of 10 questions
  • QuestionWhy was this refurbished? and is it fixed?I read alot of bad reviews talking about the netflix app. Was wondering if this works now.

    Asked by MIke.

    • Answer "Refurbished" often refers to a product that has been returned to the retailer andbrought back to factory release specifications, although some cosmetic imperfections may be present. In some cases, refurbished items may have been opened or returned, but generally retailers refer to those as open box or customer returned items. To clarify completely, it's always best to verify this first with your retailer prior to purchase. If there is something wrong that cause the unit to be refurbished, it would most certainly have been fixed prior to being sold. The Netflix app is included, there are no known issues with either the service or the app working correctly. Thanks for your interest in Samsung products. Mr. Samsung

      Answered by MrSamsung

  • QuestionCan this be used for Vudu?

    Asked by Anonymous.

    • Answer At the time of this posting, the Vudu App is available on this model. Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung

  • QuestionDoes this player come with Cinavia?Cinavia is a watermark that comes in the firmware. It mutes audio from media files that have the cinavia watermark.

    Asked by Anonymous.

    • Answer There are copy protections in place, and Cinevia is one of them. Cinavia is a Blu-Ray Disc Association standard and its implementation begain in 2009. It is currently a requirement of all commercial Blu-Ray players, and has been since 2011 on Samsung players. More information and Samsung's official statement can be found here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409747&modelname=HT-E4500 Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung

  • QuestionDo I need to buy something extra to connect to wifi?

    Asked by Anonymous.

    • Answer no, it has internal WiFi. You need only a wireless router or access point for it to reach out to.

      Answered by IAMWHODEY

  • QuestionDoes this Blue Ray have an Internet Browser so you can surf the net with WiFi?

    Asked by Anonymous.

    • Answer This model does not have a web browser feature. If you're looking for a Blu-ray player from Samsung that has web browser feature included, check out the BD-E5900. Thanks for your interest in Samsung products. Mr. Samsung

      Answered by MrSamsung

  • Questionis this netflix compatable?

    Asked by Anonymous.

    • Answer Yes. Netflix is included on this model, and even has a specific and special Netflix button located on the remote control. Thanks for your interest in Samsung products. Mr. Samsung

      Answered by MrSamsung

  • Questiondoes this come with a remote?

    Asked by Anonymous.

    • Answer Remotes come packaged in refurbished items. You may want to check with the store to ensure that it's not a customer return, or for more details. Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung

  • QuestionDoes it come with a warranty?

    Asked by Anonymous.

    • Answer A return policy or warranty coverage may be included. Please contact a salesperson for more details. Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung

  • QuestionIs the remote included?

    Asked by Alan.

    • Answer Remotes come packaged in refurbished items. You may want to check with the store to ensure that it's not a customer return, or for more details. Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung

  • QuestionDo your refurbished items come with a warranty?What type of warranties does Best Buy offer with refurbished items?

    Asked by kelliwithani.

    • Answer A return policy or warranty coverage may be included. Please contact a salesperson for more details. Thanks for your interest in Samsung products. --Mr.Samsung

      Answered by MrSamsung