Questions & Answers

Q: QuestionCan this be used with WIFI products when not online? When I loose internet, I still want to be able to use smart home items.

Asked 5 years ago by lostinwoods.

• A:Answer As with the previous generations of SmartThings, the third-generation Hub is designed to bridge the gap between your smartphone and a wide variety of wireless smart home products—particularly devices that use the Zigbee and Z-Wave protocols. You can also use SmartThings to control Wi-Fi gear if your phone is on the same local network as the Hub.

  Answered 5 years ago by QBallVerified Purchase

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Q: QuestionNeed Internet service with firestic

Asked 5 years ago by Candyman.

• A:Answer Yes. And an Amazon Prime account to maximize the potential.

  Answered 5 years ago by DABRAINSVerified Purchase

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Q: QuestionWill this work with TTLOCK/hornbill smart lock

Asked 5 years ago by Frank.

• A:Answer No it does not. U can however connect to alexa for a little more control. I have mine setup to notify when locked or unlocked from alexa. U need the gateway to do any of this though otherwise just bluetooth

  Answered 3 years ago by KD21

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Q: QuestionCan I use the SmartThings Hub to trigger Phillips bridge to turn on lights from motion detected by Nest Cam IQ?

Asked 5 years ago by Red.

Q: QuestionWill this work with IR and RF remotes the way Bond does?

Asked 5 years ago by rlyons.

• A:Answer It can work with your Bond but does not have its own IR and RF but works great with a Bond

  Answered 4 years ago by SmartHomeGuyVerified Purchase

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Q: QuestionDoes this works with Hue play lights

Asked 5 years ago by Anonymous.

Q: QuestionCan I set up a rule so when you unlock the door with my Schlage connect my lights turn on

Asked 5 years ago by Joe.

• A:Answer If you’re an Android user you should be able to create an IFTTT to create a routine for this. Give it a look.

  Answered 5 years ago by HateNineVerified Purchase

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Q: QuestionCan I replace my Wink Hub? Does it support the same devices? Does it require a subscription. Does it support if then and timed events?

Asked 5 years ago by DonZ.

• A:Answer Yes you can, I did. No subscription required. It supports more devices than Wink and does the same automation scenarios.

  Answered 5 years ago by QBallVerified Purchase

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Q: QuestionDoes this require a user account? If so, is there a fee or subscription?

Asked 5 years ago by Shazam.

• A:Answer It does require an account but doesn't have a fee

  Answered 5 years ago by TeeGee

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Q: QuestionDoes this thing require a monthly or yearly subscription fee to use it for simply controlling your lights?

Asked 5 years ago by Mike.

• A:Answer It doesn't require a subscription at all. Simply Plug, download app & play.

  Answered 5 years ago by Joel

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Q: QuestionDoes the Samsung hub work with the Schlage 100 security camera

Asked 5 years ago by Anonymous.

Q: QuestionCan this device be used hardwired to my router versus WiFi?

Asked 5 years ago by Mbenson.

• A:Answer Yes it supports ethernet connectivity as well as WiFi.

  Answered 5 years ago by QBallVerified Purchase

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Q: QuestionCan't get my smartthings hub to connect either wifi or ethernet? Help me PLEASE

Asked 5 years ago by Jojo.

• A:Answer There may be a problem with the device. I purchased a new one after I purchased one through Amazon and it connected simply and easily.

  Answered 5 years ago by TerryKidd

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Q: QuestionIs this comparable with SCHLAGE or KWICKSET Smart Deadbolt front door systems?

Asked 5 years ago by Joe.

• A:Answer Great question, Joe! You can verify which Schlage and Kwikset smart devices are compatible with SmartThings here -- https://www.smartthings.com/products. Thank you! ~Samsung Brand Ambassador

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I put names in for people I give the difference lock codes to.

Asked 5 years ago by Troy.

• A:Answer There is a smart app for locks (look for the smart app menu under the main menu on the upper left of the app, it is called Smart Lock Guest Access) that allows you to assign up to 5 guest codes for a lock (I’m using Schlage). Each gets a name, and you get a notification when they are used (I think you can turn this off, if wanted). So, yes, you can do this - but it needs the added smart app.

  Answered 5 years ago by Wheeze

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Q: QuestionOur dog "sings" in our motorhome while we are out, which annoys our neighbours. Is this device suitable to be monitored with our IPhone and, hopefully, be able to speak to the dog to calm him down.

Asked 5 years ago by Whitey.

• A:Answer This is a hub that only connects different devices. You may want to get a Echo Dot or Show and use that to communicate with your dog.

  Answered 5 years ago by TerryKidd

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Q: QuestionMy router is far from my room. But I want the Hub in my room. Do I have to plug it into my router? Can I set the whole thing up via wifi without plugin it into the router via cable?

Asked 5 years ago by Bobby007.

• A:Answer Great question, Bobby007! The 3rd generation SmartThings Hub can be set up using WiFi or an Ethernet connection. You can learn more about how to connect the SmartThings Hub to a WiFi network on our Support page here -- https://support.smartthings.com/hc/en-us/articles/115002084806. Thank you! ~Samsung Brand Ambassador

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this connect with Moen Flo water shut off device?

Asked 5 years ago by Lucky.

• A:Answer Great question, Lucky! You can verify which devices are compatible with the SmartThings Hub here -- https://www.smartthings.com/products. Thank you for considering SmartThings! ~Samsung Brand Ambassador

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the SmartThings hub work with Sonos?

Asked 5 years ago by Jim.

• A:Answer that's a really good question, Jim! You can verify which devices are compatible with the SmartThings Hub here -- https://www.smartthings.com/products. Thank you! ~Samsung Brand Ambassador

  Answered 5 years ago by Samsung

  
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