Questions & Answers

Q: QuestionCan I use this drive for automatic backups?

• A:Answer Yes, you can set up automatic backups of your important files and folders using the included software.

Q: QuestionHow fast can I read data from this drive?

• A:Answer This drive boasts read speeds of up to 1000MB/s.

Q: QuestionWhat kind of interface does this drive use for connectivity?

• A:Answer This drive utilizes a USB-C (USB 3.2 Gen2) interface for connectivity.

Q: QuestionDoes this external SSD come with any warranty?

• A:Answer Yes, the drive comes with a 3-year limited warranty.

Q: QuestionWhich operating systems are compatible with this drive?

• A:Answer The drive is compatible with Windows operating systems.

Q: QuestionDoes this drive work with Apple Time Machine?

Asked 6 months ago by steelhead.

• A:Answer Hi, the SanDisk Desk Drive USB Type-C Desktop External SSD is fully compatible with Apple Time Machine. It comes pre-formatted in exFAT, allowing for immediate use with macOS without the need for reformatting. This drive is designed to work seamlessly with Time Machine, enabling automatic backups of your system.​ For more information, please see (https://support-en.sandisk.com/app/answers/detailweb/a_id/18952).

  Answered 6 months ago by SanDisk Team

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Q: QuestionHi I am Jagdish Bhavsar, it's works with windows 11 laptop too? or only in with desktop?

Asked 1 day ago by Anonymous.

• A:Answer Hi Jagdish, thank you for reaching out to us. The SanDisk 8TB Desk Drive works with both Windows 11 laptops & desktop PCs, and it is also compatible with macOS 14+ devices. It connects via USB-C and comes pre-formatted in exFAT, so it should be ready to use right out of the box on your laptop. Just make sure you’re using the included cable and the external power adapter, as the drive doesn’t run on USB power alone.

  Answered 1 day ago by SanDisk Team

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Q: QuestionCan I use this as a network drive

Asked 4 months ago by Theazz.

• A:Answer You could use it as a network drive if you connect it to a server that would manage that functionality. This product would just provide the storage.

  Answered 2 months ago by ericbf

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Q: QuestionWill this drive work with a 2024 MacBook Pro (M4)?

Asked 7 months ago by KBB01.

• A:Answer Hi, Please know that the SanDisk Desk Drive USB Type-C Desktop External SSD is fully compatible with the 2024 MacBook Pro (M4). It uses a USB 3.2 Gen 2 Type-C connection, which works seamlessly with the MacBook’s built-in USB-C ports—no adapters needed. If you face any issues, you can open a ticket (https://support-en.sandisk.com/app/askweb) with detailed issue and relevant screenshots.

  Answered 6 months ago by SanDisk Team

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Q: QuestionSpecs say power source USB but pictures show a power cable, how is this unit powered?

Asked 8 months ago by Anonymous.

• A:Answer Hello, thank you for contacting us. Please know that the SanDisk Desk Drive comes with a USB-C cable, a USB-C to USB-A cable, and an AC power adapter in the box. Therefore, an AC power adapter is required to power the drive.

  Answered 8 months ago by SanDisk Team

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Q: QuestionIt's a new model but they chose to support only 1000 MB/s -- what were they thinking?

Asked 1 year ago by FreeTruth.

• A:Answer Hello, thanks for sharing your valuable feedback with us. We really appreciate our customers' feedback and suggestions as it helps us improve our products and services. Also, we will definitely share this feedback with the concerned team.

  Answered 1 year ago by SanDisk Team

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