Questions & Answers

Q: QuestionWhat type of warranty does this SanDisk SSD come with?

• A:Answer This SanDisk SSD comes with a 5-year limited warranty.

Q: QuestionWhat is the storage capacity of this SanDisk SSD?

• A:Answer This SanDisk SSD has a storage capacity of 4TB.

Q: QuestionHow durable is this SSD?

• A:Answer This SSD has a water- and dust-resistant design with an IP55 rating, meaning it can withstand rain, splashes, spills, and dust.

Q: QuestionDoes this SSD have any security features?

• A:Answer Yes, it offers password protection and 256-bit AES hardware encryption to help keep your files secure.

Q: QuestionWhat is the data transfer speed of this SSD?

• A:Answer This SSD boasts data transfer speeds up to 2000MB/sec.

Q: QuestionWhy is this still available? It is known to be defective (loss of data, which storing data is the only function of this product). Buyers beware, do yourself a google search and find the facts about this expensive paperweight before buying it.

Asked 2 years ago by Aaron.

• A:Answer Please allow us to inform you that the latest SanDisk Extreme Pro Portable SSDs come with the updated firmware on them. If you face nay issues with our product, please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 2 years ago by SanDisk Team

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Q: QuestionIs cable included with this?

Asked 6 months ago by Jason.

• A:Answer Hi Jason, thank you for contacting us. The SanDisk Extreme PRO Portable 4TB SSD includes everything you need in the box: the SSD itself, a USB-C to USB-C cable, a USB-C to USB-A cable, and a Safety and Warranty Guide, so you can connect it to a wide range of devices right away.

  Answered 6 months ago by SanDisk Team

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Q: QuestionCan I connect this hard drive wireless to my TV or Laptop

Asked 2 years ago by ArnieTalks.

• A:Answer Hello Arnie, No, the SanDisk® Extreme Pro Portable V2 SSD does not comes with wireless functionality. Please allow us to inform you that all the SanDisk®️ portable SSDs are a plug and play devices. You can connect the drive to the computer and start transferring the data using drag and drop or copy/paste method. You do not require any special driver, firmware update or software to use the drive on computer.

  Answered 2 years ago by SanDisk Team

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Q: QuestionThis is much smaller than an external hard drive (i.e. the spinning disk kind) and SanDisk says it has "Up to two-meter drop protection and IP55 water and dust resistance" so why does Best Buy recommend its bulky, zippered hard drive case?

Asked 3 years ago by FreeTruth.

• A:Answer I don’t bother with a case. The drive is rugged enough alone.

  Answered 2 years ago by techguyVerified Purchase

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Q: QuestionWhy are they still selling them if they are still having problems and people are losing all there data?

Asked 10 months ago by Jose.

• A:Answer Hi Jose, we can understand your concern. SanDisk products, including the Extreme Pro Portable SSD, go through rigorous testing to meet high performance and reliability standards. Isolated issues can sometimes result from external factors like improper disconnection, etc. We have already released the updated firmware. If you are facing any issues with the drive, we request that you please open a ticket at (https://support-en.sandisk.com/app/askweb) with a detailed issue and relevant screenshots.

  Answered 10 months ago by SanDisk Team

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Q: QuestionDoes this particular item (SanDisk - Extreme Pro Portable 4TB External) ship with the newest firmware update? I see on some other seller's websites, the updated firmware is noted in the description, however not for this item on Best Buy's site.

Asked 2 years ago by Joe.

• A:Answer Never mind this question. After a little bit of research, it looks like the issues with SanDisk's SSDs may in fact be a hardware issue and not something that can be resolved with a firmware update. There are several class action law suits currently in place against Western Digital, SanDisk's parent company, regarding this current line up of SSDs. Please disregard my previous question, I will not be trusting any of my data, new or repetitive to SanDisk's most recent line of SSDs.

  Answered 2 years ago by Anonymous

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Q: Questionis this safe to reformat to NTFS? I did this and Cyberpunk 2077 crashed....not sure if it was the drive or the laptop?

Asked 2 years ago by Questions.

• A:Answer Hello, we would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://support-en.wd.com/app/askweb.

  Answered 2 years ago by SanDisk Team

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Q: QuestionIs this drive USB 3.2 Gen 2x2 (Type-C) compatible?

Asked 2 years ago by KD63.

• A:Answer Yes

  Answered 6 months ago by ISRAELTVerified Purchase

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Q: QuestionIs this drive thunderbolt 3 compatible?

Asked 3 years ago by Louie.

• A:Answer It's the other way around. Thunderbolt 3 is compatible with existing USB devices and cables.

  Answered 3 years ago by rumpelstilzchen

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Q: QuestionWhat is the endurance of this drive in TBW? I looked everywhere but it's conveniently absent.

Asked 2 years ago by OlegK.

• A:Answer all Info is here ---- https://support-en.wd.com/app/answers/detailweb/a_id/49386/~/internal-ssd%3A-endurance-and-warranty-period

  Answered 2 years ago by TopTigerVerified Purchase

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