A:Answer Hi, we are sorry to hear this. Please try reconnecting the drive, cleaning the connector, and testing it with another device to confirm it’s detected. On iPad Pro, ensure the Files app has access and that iOS is up to date. If it still isn't recognized, restart your iPad. If the issue persists, you can open a support ticket at (https://support-en.sandisk.com/app/askweb) with a detailed problem and relevant screenshot.
