A:Answer Hey there - We're sorry to hear that you are having some trouble with your 270 recumbent bike. If you are still experiencing issues, please reach out to our Customer Care Team so that we can identify which version of the 270 bike that you have. After we do so, we can determine how best to proceed and get everything taken care of for you. You can call Customer Care at (800) 605-3369, Monday – Friday from 6am to 5pm and Saturday from 7 AM to 4 PM PST. - Schwinn Fitness Team