exchange internal drive with my receipt see below? I purchase internal drive seagate 3.5 sata 500 5 year warranty at Best buy 3 years ago the interal drive is crashing I have my reciept what do I go back best buy with my reciept or you hanle this?

Question

ChuckPA · Accepted Answer

Return it to Seagate for an exchange. It will cost you postage but they will send a refurb drive to replace.
http://www.seagate.com/support/warranty-and-returns/

Answer

Based on what i've read when I bought my seagate, the warranty is through seagate. Not bestbuy. So you'd need to call Seagate support and go through their steps to get the warranty issues ironed out. Only way I've seen Bestbuy handle a warranty claim, is if you purchased their in store warranty with the item when you bought it. Hope that helps :)

Answered by Anonymous 13 years ago

Softtouch1 · Answer

If it were me, I would take the tower with the hard drive still in it AND the receipt into the Geek Squad at Best Buy and tell them what you just told me and see what they say.

Answer

Best bet is to try our Seatools diagnostics if you can to determine if drive is faulty (Seatools for DOS is self booting if you cannot boot up to Windows): http://ow.ly/7RwjA

If the drive has failed our diagnostic Seatools utility or has proven to be defective, here is a web link where you can replace the drive provided the drive is still under warranty:

http://ow.ly/7RwlU

“exchange internal drive with my receipt see below? I purchase internal drive seagate 3.5 sata 500 5 year warranty at Best buy 3 years ago the interal drive is crashing I have my reciept what do I go back best buy with my reciept or you hanle this?”

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