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Questions & Answers

Your price for this item is $999.99
The comparable value price is $1,499.99
Page Showing 1-19 of 19 questions
  • QuestionHow long does it take to fully charge the scooter?

    • Answer The built-in fast charger takes 3.5 hours to fully charge the Ninebot Max G3 Electric Scooter.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the scooter have a display screen?

    • Answer Yes, the Ninebot Max G3 Electric Scooter has a 2.4-inch Smart TFT Display.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum speed that the Ninebot Max G3 Electric Scooter can reach?

    • Answer The Ninebot Max G3 Electric Scooter can reach a maximum speed of 28 mph.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this scooter come with tubeless tires?

    • Answer Yes, the Ninebot Max G3 Electric Scooter is equipped with 11-inch self-sealing tubeless tires.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum weight the scooter can carry?

    • Answer The Ninebot Max G3 Electric Scooter has a maximum load capacity of 286 lbs.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use this scooter on hills?

    • Answer Yes, the Ninebot Max G3 Electric Scooter is capable of climbing inclines of up to 30%.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum range of the scooter on a single charge?

    • Answer The Ninebot Max G3 Electric Scooter offers a range of up to 50 miles on a single charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs it dual suspension?

    Asked by MamaKnowsBest.

    • Answer Yes. It has shocks in the front and springs in the back.

      Answered by RichardP

  • QuestionIs to is water proof? Can it be driven in the rain?

    Asked by Tone.

    • Answer Max G3 Waterproof The Segway Ninebot MAX G3 is water resistant, not fully waterproof. It has an IPX6 water resistance rating, which means it is protected against high-pressure water jets from any angle, making it suitable for riding in rain and wet conditions The battery pack has an even higher IPX7 rating, meaning it can withstand immersion in water up to 1 meter deep for 30 minutes, though the manufacturer advises against charging the scooter when it is wet or in a moist environment While the scooter can handle rain and puddles, it should not be submerged in water, and riding through deep water or puddles that exceed the wheel height is not recommended Users have reported successfully riding in heavy rain without issues, but caution is advised on wet, slippery surfaces due to reduced traction and longer braking distances

      Answered by Jav806

  • QuestionWhen will the external battery be released? All I’m getting is 24 miles of range on drive mode and I need almost double that. Really need this battery

    Asked by Jwolny.

    • Answer Called Segway someone in China answered and had no answers to when the battery would be released or the many other parts that are out of stock on their website. I’ll never buy Segway again.

      Answered by TC01

  • QuestionIs this street legal, in, Pennsylvania?

    Asked by Gentilejigaboos.

    • Answer No

      Answered by TC01

  • QuestionIs there a restocking fee if I feel like this is too much scooter for me?

    Asked by MatthewB.

    • Answer I am now on my 3rd scooter and had no problem returning the first 2 to bestbuy. Also purchased 2 kids scooters but those were noted 15% restocking fee. Plus members also get 60 days to return certain items.

      Answered by MamaKnowsBest

  • QuestionHow does the tubeless tire seal it's self because I'm flat after only 4 rides

    Asked by Weswes.

    • Answer There is a gel inside them that seals most punctures if tire pressure is maintained properly by the user

      Answered by TC01

  • QuestionAnyone having trouble linking the scooter to the account? I'm having trouble adding the scooter to the app to register

    Asked by POW0927.

    • Answer Hi, We're so sorry to hear about your experience linking the scooter to your account. Please visit service.segway.com. Under FAQ for the Max G3, click on the "APP/Bluetooth Connection Tab" and then the "Unable to Connect to the APP/Bluetooth link." Let us know if you have any other questions.

      Answered by Official Segway Support

  • Questionwhat are the dimensions while folded?

    Asked by jaaf.

    • Answer Hi Jaaf, When folded, the Max G3 is 48×23.2×23.3 in (1218×590×592 mm). We hope that helps!

      Answered by Official Segway Support

  • QuestionQ: what type of regular maintenance is needed? how long do the brakes last?

    Asked by Jaaf.

    • Answer Keep it clean, charge battery as instructions tell you, keep brakes adjusted. The brake pads will last different amounts of time depending on the weight of the rider style of driving and whether or not use regen braking

      Answered by TC01

  • Questionwhat second series charger is needed for fast charging (and if possible, tell me what voltage and so on)

    Asked by Sulaimon.

    • Answer manufacturer is not clear on this but from what i understand they will release another cable in the near future that will allow you to charge the scooter with 2 different cables at the same time to make charging speed only 2.5hrs

      Answered by Jaaf

  • QuestionWhat is the Warranty? What is your Return Policy? Thanks

    Asked by RonQ.

    • Answer Their reutrn policy is garbage Unless you are an special tier member the default is 15 days. Amazon is 30. Walmart is 90. Best buy nor does any retail store warranty a product like this themselves., You can inquire about geek squad or extra coverage, but as all warranties work- that's between you and the manufacturer of the product.

      Answered by CGbrian

  • QuestionIs there a external battery to increase the range and power on this scooter

    Asked by Thirdforce.

    • Answer Segway was supposed to release an external battery months ago but failed to do so and when you call them someone in China answers and they tell you they don’t know when the battery will be available even though it’s many months past its release date. If it ever is released it will only increase your range not your power. The range on the scooter is half what was claimed by the manufacturer so the external battery will probably only get you the range that was claimed by the manufacturer without it. Never buy a Segway product again at least I won’t. If you look on their website parts page you’ll see most of the parts are out of stock and unavailable so if anything breaks or needs to be replaced due to where you will be out of luck and your scooter will be useless.

      Answered by TC01