Questions & Answers

Q: QuestionDoes this scooter come with a suspension system?

• A:Answer Yes, it has a dual front telescopic suspension and rear spring suspension.

Q: QuestionDoes this scooter have a headlight?

• A:Answer Yes, the scooter is equipped with a 4W headlight that illuminates up to 128 feet.

Q: QuestionWhat is the maximum weight the scooter can carry?

• A:Answer The ZT3 Pro Kick Scooter has a maximum weight capacity of 265 pounds.

Q: QuestionWhat is the maximum speed of this Segway scooter?

• A:Answer The maximum speed of the ZT3 Pro Kick Scooter is 24.9 mph.

Q: QuestionCan it go up hills I live in sf not trying go up big hills just wanna know if it can handle sum hills

Asked 5 months ago by Bands.

• A:Answer Yes — the Segway ZT3 Pro can handle moderate hills in San Francisco. With a 1600W peak power motor in boost mode, it’s considered one of the strongest single‑motor hill climbers in its price range. While it won’t match dual‑motor “super scooters” on steep inclines, it performs well on typical SF neighborhood hills and commutes, especially if you keep it in Sport mode for extra torque.

  Answered 3 months ago by Official Segway Support

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Q: QuestionWhat is the maintenance schedule for this device? Are consumers able to purchase and change a flat tire themselves? Brakes pad replacement? Service centers? Or do we have to mail a 65 pound device to and from a service enter for routine maintenance?

Asked 6 months ago by RichNEPA.

• A:Answer Hi, for detailed information on maintenance schedules and service center options, we recommend contacting our support team directly at [email protected]. We'll be happy to guide you through the best options based on your specific model and location.

  Answered 6 months ago by Official Segway Support

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Q: QuestionHow do you unlock the scooter

Asked 8 months ago by Anonymous.

• A:Answer Hi - after activation our scooters are 'locked' or binded to the individual that activated the scooter. We do this to minimize theft. To 'unlock' the scooter, you first must unbind the product from the original person that activated the scooter. Hope this helps.

  Answered 6 months ago by Official Segway Support

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Q: QuestionCan I replace the battery if it goes bad after 2 or 3 years off use

Asked 9 months ago by Malibu1972.

• A:Answer Yes, you can likely replace the battery on your Segway Pro kick scooter after 2-3 years

  Answered 8 months ago by Anonymous

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Q: QuestionHave you considered offering an optional seat that that could be easily attached and removed? I have seen quality scooters with the optional seat and it's a nice feature for certain types of leisure travel, especially for older adults. Thank you.

Asked 1 year ago by Kevin.

• A:Answer I would get another model that does. The max does offer it and it appears to be similar to the ZT3

  Answered 9 months ago by johnsaramakVerified Purchase

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Q: QuestionWhen will this be released on Best Buy's Website?

Asked 1 year ago by Anon.

• A:Answer It is available now and the price keeps dropping

  Answered 1 year ago by Anonymous

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Q: QuestionIs this waterproof? IP rating?

Asked 1 year ago by neio11.

• A:Answer IpX5

  Answered 1 year ago by Anonymous

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Q: QuestionCan you easily swap the battery to extend your range?

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 1 year ago by Anonymous

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