Questions & Answers

Q: QuestionWe did not even get two months of use out of our Sennheiser wireless headsets. We know they are charged up but nothing happens. What is going on?

Asked 8 years ago by snixchance.

• A:Answer We've had one of these headsets for 8-10 years--it has not always been treated gently (i.e., it's been stretched and dropped more times than I wish it had been, and we've moved twice), but it still works, along with the transmitter that we bought at the same time. You could try putting regular batteries in, just to make certain there's not a problem with charging. Another possibly dumb idea: Make sure you have the signal tuned in. Ours did stop working for a time, several years ago, and then it started working again and has been fine ever since. It seemed to be a problem with the transmitter. As I recall, we unplugged it and plugged it back in a couple of times, made sure all the connections were secure, and maybe moved it to a different side of the TV stand. Anyway, it started working again, and I'm not really sure why. Probably a loose connection, because I think the problem occurred after we reconnected everything after putting the TV on a new stand. You could try these things, and I hope you have the same luck we did. If not, the Best Buy website says there's a 2 year warranty.

  Answered 8 years ago by DGinSTLVerified Purchase

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Q: QuestionWill these work with a TR120 Charger?

Asked 8 years ago by Anonymous.

• A:Answer Yes, this will work with a TR 120 Charger.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWill these head phones make it easier to hear the dialogue over the music. I can't understand what they are saying

Asked 7 years ago by Anonymous.

• A:Answer they definitely will make the sound and understanding level much better

  Answered 7 years ago by BobbyVerified Purchase

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Q: QuestionDo you need to buy a charger separately and if so what is it called

Asked 7 years ago by Dena.

• A:Answer Yes you do need a charger but I don't know if it is sold separately. The headphones also come in a kit that includes the charging base which is needed to connect to your audio source. The kit at Best Buy is SKU 4980900

  Answered 7 years ago by RonTVerified Purchase

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Q: Questioncharging 2nd headset RS120I'd like to purchase a second headset, but need to know if there an alternative way to charging it other than the transmitter used for the first headset?

Asked 9 years ago by Anonymous.

• A:Answer I haven't found an alternative. I have only seen the charger come with an actual headset. For my replacement headset, I have to take turns charging it with the other headset. It has worked out fine so far, as I have never had both sets dead at the same time.

  Answered 9 years ago by antman2828

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Q: QuestionAre these headphones also compatible with the Sennheiser HDR 110 charger?

Asked 11 years ago by Anonymous.

• A:Answer check the frequency on both. if they both match up, then maybe they might. alot has to do with non compatable parts not making the connection work. like software. worth a shot checking the frequency of both. and if they do and if you dont mind wasting the money just trying by buying one. if not, then id say get some compatable headphones that are known to work with the Sennheiser. you'd save a few bucks and alot of hastle if you do. remember. quality over price too.

  Answered 11 years ago by JCAZZ

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Q: Questionhow do i get my wireless rs120 headphones to play on samsung tv?how do i get my wireless rs120 headphones to play on samsung tv? I plugged the rca jacks in but still nohting but a bunch of static. there isnt any setting on the tv to make them cross over. do i need to get an audio converter or something?

Asked 12 years ago by Anonymous.

• A:Answer your rca cable from your wirless have to go to the back of your tv in the OUT audio slot. the button setting on the back of your wirless tower needs to be set to TV. then on the headphone there are buttons to scan for the signal, reset, volume and on/off. all in manual for your headphones. good luck.

  Answered 11 years ago by JCAZZ

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Q: QuestionHDR 120 Wireless battery headphones. I just received this via FedEx. All there is in the box are the headphones and batteries. What else is needed to be able to use them with my stereo? Thank you.

Asked 3 years ago by Dano.

• A:Answer You need, first and foremost, the Base Station: a Sennheiser TR120 (transmitter 120). The TR120 comes with an audio cable which has two plugs - RCA/Phono plugs (left/right). The TR120 needs a power supply - DC 9v , Center-Positive It would be a good idea to get an adapter that combines the two RCA plugs into a single 1/8" headset plug.

  Answered 3 years ago by Anonymous

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Q: QuestionHi, I have a Sennheiser HDR 120 & a HDR 110 headsets & a TR 120 base. Are they bluetooth & compatible to a LG50 up7670puc TV? They all work for my computer but I get no sound thru my TV & sony disc player. The TV sound is fine without the headsets.

Asked 3 years ago by PM.

Q: QuestionI have had no luck pairing RS120II to my iPhone11

Asked 4 years ago by John.

Q: QuestionNo RCA connection on my Samsung Smart 4K Ultra HDTV with HDR. Do I need a adapter and what kind?

Asked 4 years ago by Anonymous.

Q: QuestionWill these work it’s th RS160 Transmitter?

Asked 4 years ago by Tdf.

Q: Questioncan these headphones be used at the same time someone else is watching tv without head phones? I think it is called bypass function.

Asked 5 years ago by herman8r.

• A:Answer yes, if you use the a/v jacks out of the cable/ dvd box. If you use the earphone jack on the tv you will be the only one hearing, unless you order a second headphone .

  Answered 5 years ago by hotdogVerified Purchase

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Q: QuestionWhere can I buy Rechargeable batteries ONLY for my Sennheiser R-120 headphones?

Asked 5 years ago by berto.

Q: QuestionHow do you hear out of the headphones and no sound coming from the tv.

Asked 5 years ago by Poolboy14.

• A:Answer Mute the TV. The sound will still come out of the headphones.

  Answered 5 years ago by sillymeVerified Purchase

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Q: Questionwill the SENNHEISER HDR-120 RF wireless on-ear headphones REPLACE my SENNHEISER HDR 110 Receiver Headerphones?? I use the TR 110 Transmitter with my TV HDR 110 Receiver. Can the SENNHEISER HDR 120 use AAA batteries?? or what batteries does it use??

Asked 5 years ago by Doug.

Q: QuestionCan We use 2 sets of 120 headphones at the same time so we can both watch a movie together, and can we charge them both on the same charger (at separate times of course)?

Asked 5 years ago by Kmp.

• A:Answer yes, and yes. I do it all the time

  Answered 5 years ago by hotdogVerified Purchase

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Q: Questionhooked up as per instructions REG. tv works great how ever switch to NEXFLIX NO SOUND ??? sound stays on from last channel

Asked 5 years ago by joe.

Q: QuestionJust took sennheiser RS120 out of box and have only static on right side. It is hooked up properly, this is my third set. No matter how much I tune dial for sound, only receive static, grrrrrr

Asked 5 years ago by Heygrandma.