Questions & Answers

Q: QuestionAre there any special features for cleaning under furniture?

• A:Answer This vacuum has a MultiFlex wand for effortless under-furniture reach.

Q: QuestionWhat is the weight of the vacuum?

• A:Answer The product weight of the vacuum is 7.96 pounds.

Q: QuestionCan the vacuum be used on all types of floors?

• A:Answer This vacuum is compatible with all floor types.

Q: QuestionWhat is the cleaning path width of the vacuum?

• A:Answer The cleaning path width is 10.19 inches.

Q: QuestionHow do you charge the vacuum? Does it come with a charger?

Asked 1 year ago by Anonymous.

• A:Answer Yes, a charging cord is included. To charge the battery inside the handheld vacuum, connect the charger to an electrical outlet, then insert the charger plug into the port below the handle on the handheld vacuum. This Shark can also be charged by placing it on the dock. When charging is complete and you need to use the unit again, lift it off the dock.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionHow are you supposed to store the attachments?

Asked 3 months ago by Anonymous.

• A:Answer I would suggest leaving the unused components in the original box. That's why I am NOT in the habit of throwing original packaging away.

  Answered 1 month ago by Gordeaux60

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Q: QuestionHow id the HEPA filter changed on the vacuum

Asked 4 months ago by Birdie.

• A:Answer To access the HEPA filter, press the Dust Cup Empty button to open the dust cup, then press the release button and slide the dust cup off the hand vacuum. Next, press the filter release button and gently remove the HEPA filter. After rinsing and allowing the filter to air-dry completely, slide it back into the hand vacuum.

  Answered 4 months ago by SharkNinja Product Expert

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Q: QuestionBattery replacement is it a remove and replacement type or you have to take it to the dealer.?

Asked 5 months ago by Wes.

• A:Answer You can remove and replace the battery yourself no need to take it to a dealer.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionIs the filtration system sealed?

Asked 8 months ago by JoelB.

• A:Answer Yes, the filtration system of the PowerDetect cordless vacuum is sealed, ensuring that fine dust and allergens are effectively trapped inside the vacuum and are not released back into the air while you are cleaning.

  Answered 8 months ago by SharkNinja Product Expert

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Q: QuestionHow much does the Powerprotect clean and empty stick vac weigh?

Asked 9 months ago by McNally.

• A:Answer The vacuum itself, not including its Auto-Empty dock, has a weight of 7.96 lbs.

  Answered 9 months ago by SharkNinja Product Expert

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Q: QuestionDoes this vacuum work on vinyl plank floors? Will it scratch the floor?

Asked 10 months ago by Maureen.

• A:Answer Maureen, this vacuum works on vinyl plank floors. It won't scratch them.

  Answered 10 months ago by SharkNinja Product Expert

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Q: QuestionCan I charge a spare battery without it being mounted in the vacuum or wall mount?

Asked 10 months ago by Ronjmart.

• A:Answer You can’t charge a spare battery by itself. The PowerDetect battery pack only receives power when the vacuum is docked into the wall-mounted/desk-stand charger. A loose battery won’t make contact with the charger’s terminals, so it must remain installed in the handheld base to recharge.

  Answered 10 months ago by SharkNinja Product Expert

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Q: QuestionHow powerful is the suction for carpets? Will the Auto Detect adjust for thin rugs? My Shark Rotator Pet Pro has so much suction (even on floor mode) that it will suck up a thin rug.

Asked 1 year ago by Plar25.

• A:Answer Yes the suction is great and yes it will suck up a small rug.

  Answered 1 year ago by Tvmiller24Verified Purchase

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Q: QuestionCan you turn the brush roller off when cleaning hardwood?

Asked 1 year ago by Micki.

• A:Answer Never had to I just run it over all kinds of floors and it adjusts automatically to the floor.

  Answered 1 year ago by Tvmiller24Verified Purchase

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Q: QuestionCan I add the auto-empty base station at a later time?

Asked 1 year ago by TechBuyer.

• A:Answer We confirm that the Shark PowerDetect IP1251 does not incorporate the auto-empty system, and it will not be possible to add it to the product as an upgrade.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionHow long does it hold a charge?

Asked 1 year ago by YackieOh.

• A:Answer I’m only getting about 15-20 min when it’s in Detect/Boost modes. Disappointing!

  Answered 5 days ago by ColleenHVerified Purchase

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Q: QuestionDoes this include Shark's 5 year limited warranty please?

Asked 1 year ago by Lynda.

• A:Answer Yes. The unit is covered for a period of five (5) years from the date of purchase to be free from defects in material and workmanship when it is used under normal household conditions and maintained according to the requirements.

  Answered 1 year ago by SharkNinja Product Expert

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