Questions & Answers

Q: QuestionDoes this vacuum have a flexible wand?

• A:Answer Yes, this vacuum has a flexible wand to clean hard-to-reach places.

Q: QuestionDoes this vacuum have HEPA filtration?

• A:Answer Yes, this vacuum has HEPA filtration and anti-allergen complete seal.

Q: QuestionWhat tools are included with this vacuum?

• A:Answer A crevice tool and upholstery tool are included with this vacuum.

Q: QuestionCan this cordless vacuum be used on all floors?

• A:Answer Yes, this cordless vacuum is compatible with all floor types.

Q: QuestionDoes this vacuum automatically empty itself?

• A:Answer Yes, this vacuum automatically empties into a 2L base.

Q: QuestionWhat is the runtime of this cordless vacuum?

• A:Answer This cordless vacuum has up to 60 minutes of runtime.

Q: QuestionWhat's the weight of the unit without the docking station?

Asked 4 months ago by Nuts.

• A:Answer The weight of the vacuum is 6 lbs.

  Answered 4 months ago by SharkNinja Product Expert

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Q: Question1) What is the size of the footprint of the base? 2) What is the length of the power cord for the charging base?

Asked 4 months ago by controller1.

• A:Answer Cord on the base is probably 3 feet.

  Answered 3 months ago by LoraOVerified Purchase

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Q: QuestionThis product has never worked for me since I bought it. I thought maybe I was just doing something wrong, but it seems defective. What should I do?

Asked 1 month ago by Callie.

• A:Answer We're truly devastated to hear that your Shark Cordless Vacuum never worked. We understand how frustrating this can be and this isn't the experience you deserve. We do encourage you to give us a call at 1-855-427-5127. We'll ensure that you do have a vacuum that is fully functional. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionHow can I get a owners manual for this IW 4626?

Asked 2 months ago by LoLi.

• A:Answer If your unit didn’t come with an owner’s guide, you can reach out to us directly at 1‑855‑427‑5127, where one of our product specialists will be more than happy to help you access it. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionHow is the 2L auto-empty system emptied? How messy is the emptying provess?

Asked 2 months ago by Anonymous.

• A:Answer Not messy at all. Take it to the trash and empty it. Easy peasy. It took about a month to fully fill up with animals in the house.

  Answered 1 month ago by VanessaMVerified Purchase

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Q: QuestionDoes it have a dust bag that keeps all the dust ?

Asked 2 months ago by Peihd.

• A:Answer No, it does not. But it has a filter you can wash

  Answered 2 months ago by TinaLVerified Purchase

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Q: QuestionCan the vacuum be used as hand held to clean stair case?

Asked 2 months ago by Anonymous.

• A:Answer Yes

  Answered 2 months ago by AnnaWVerified Purchase

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Q: QuestionCan the vacuum still be emptied manually if need be or does it have to be docked to empty?

Asked 3 months ago by LexiG.

• A:Answer Yes, it can be emptied manually.

  Answered 2 months ago by EJimenezVerified Purchase

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Q: QuestionHow long does it take to reach a full charge?

Asked 3 months ago by Charge.

• A:Answer 45 mins

  Answered 2 months ago by RodolfoHVerified Purchase

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Q: QuestionDoes the handheld detach from the rod to use on shelves?

Asked 3 months ago by Anonymous.

• A:Answer Yes

  Answered 3 months ago by LoraOVerified Purchase

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Q: QuestionHow.long is the power cord on the docking station

Asked 3 months ago by Chee.

• A:Answer short! maybe 3 feet

  Answered 2 months ago by FunoneVerified Purchase

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Q: QuestionDoes this vacuum stand on its own?

Asked 3 months ago by Rockythecat.

• A:Answer No, this vacuum doesn’t stand on its own. It features an auto-emptying system that doubles as both a charging base and a stand. Additionally, it includes a MultiFlex® wand, which can fold in on itself for easy storage.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionWhat is the return policy on this product?

Asked 3 months ago by Anonymous.

• A:Answer Please contact Best Buy directly for details on the return policy for this product.

  Answered 3 months ago by SharkNinja Product Expert

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