Questions & Answers

Name: Shark - Genius Steam Pocket Mop System - Green/Silver
Brand: Shark
SKU: 5577696
Price: 129.99 USD
Rating: 4.6 (123 reviews)

Shark - Genius Steam Pocket Mop System - Green/Silver

Model:: S6002; |
SKU:: 5577696

User rating, 4.6 out of 5 stars with 123 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 22 questions

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QuestionWhat all type of floors can u use this on
Asked 9 years ago by darfru.
- Answer The mop can be used on any type of hard flooring.
  Answered 9 years ago by CommunityAnswer
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QuestionCan you use water only with this steam mop or do you have to purchase a solution?
Asked 9 years ago by Jack.
- Answer Hello Jack, Yes indeed! The Shark - Genius™ Steam Pocket® Mop can be used with only water if you so choose. Best regards, Customer Care Team
  Answered 9 years ago by Shark Support Team
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QuestionThe current shark mop I have just died. One of the things I liked most about it was the head swiveled 180 degrees. Will this model swivel like that?
Asked 8 years ago by diane.
- Answer Yes
  Answered 8 years ago by Albert
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QuestionDoes the Shark Genius work well on travertine tile? Travertine is pitted so I'm concerned about cleaning where the dirt gets in the pits.
Asked 8 years ago by LuDee.
- Answer I have the same tile and it works well! There's a feature that allows you to blow hot steam out if you have stubborn areas.
  Answered 8 years ago by Mattj
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Questiondoes the pocket mop come in different colors
Asked 9 years ago by buzz.
- Answer Not at this time
  Answered 9 years ago by Dogg
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QuestionDo you have to pump it several times to keep the steam coming?
Asked 9 years ago by Anonymous.
- Answer No, when you need an extra burst of steam to clean a stuck-on stain, you can use the Steam Blaster feature. You need to flip the head over so that it is behind the mop body, then tilt the mop handle down. This will cause the the Steam Blaster to emit a concentrated blast of steam onto the stain.
  Answered 9 years ago by CommunityAnswer
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QuestionCan I use a hand towel if I don't have a replacement mop pad??
Asked 9 months ago by Anonymous.
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QuestionCan u use any cleaning products in the steamer
Asked 3 years ago by Anonymous.
- Answer We do not advise using anything other than distilled water in your steam mop, using other cleaning products may invalidate your warranty.
  Answered 3 years ago by Shark Support Team
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QuestionIs it necessary to remove my shark genius mop head to store my steam mop?
Asked 3 years ago by Eduktor.
- Answer We recommend removing the mop head when storing your steam mop to prevent any damage to your floor that may come from leaving it on when the pads are damp after cleaning.
  Answered 3 years ago by Shark Support Team
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QuestionWhy does mine keep shutting off after a minute
Asked 4 years ago by Anonymous.
- Answer We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
  Answered 4 years ago by Shark Support Team
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QuestionWhat size water tank does it have and about how long does the steam last once filled in used on a lower setting?
Asked 4 years ago by r.
- Answer We would like to let you know that the water reservoir capacity is 11.8 fl oz.
  Answered 4 years ago by Shark Support Team
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QuestionWhat do you do if there is water left in tank when done cleaning?
Asked 7 years ago by Anonymous.
- Answer We would like to let you know that if the unit is used on a regular basis it would be fine to leave the water in the tank. If the unit is only used once in a while, such as once a month, it is recommended to remove the leftover water.
  Answered 5 years ago by Shark Support Team
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QuestionOur Shark Genius is making a clicking type of noice and no steam is being made. How do you disassemble to see what the problem is? We cleaned out the nozzle. but no steam is emitting.
Asked 7 years ago by Barry.
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QuestionWill the Shark genius plastic head fit on the Shark professional?
Asked 8 years ago by Curious.
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QuestionWhat are the three modes of steam?
Asked 8 years ago by Cak.
- Answer Low medium and high
  Answered 8 years ago by lilbob757
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QuestionI have an older Shark steam mop (Model S3501) that died. Will the triangular head and other accessories for that mop fit this Shark Genius mop so I can re-use them?
Asked 9 years ago by MNGofer.
- Answer Looking at the images of that model, I do not believe you will be able to re-use them. However, this one comes with two washable mops.
  Answered 9 years ago by TrueReviews20
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QuestionWhat is the water tank capacity?
Asked 9 years ago by Tank.
- Answer It appears to be about 16oz. It's enough to clean about 800 square feet during our use.
  Answered 9 years ago by wrbluepearl
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QuestionIs this for upholstery cleaning. Have shark lift away vacume.love it !
Asked 9 years ago by Butterfly.
- Answer No, this is for cleaning hard-surface floors (hardwood, tile, linoleum). It has no vacuum functionality.
  Answered 9 years ago by wrbluepearl
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QuestionWhat about replacement pads?
Asked 9 years ago by Anonymous.
- Answer You can order additional replacement pads when needed. However, the mop comes with 2 pads and they may be washed and reused many, many times before you might need a replacement.
  Answered 9 years ago by JBCTECH
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Questiondoes it come with the triangle head? it does on sharks home page
Asked 9 years ago by steve.
- Answer The mop head is rectangular, not triangle. About 12" x 6" +/-
  Answered 9 years ago by hokie00
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Showing 1-20 of 22 questions

Questions & Answers

Shark - Genius Steam Pocket Mop System - Green/Silver

Q: QuestionWhat all type of floors can u use this on

Q: QuestionCan you use water only with this steam mop or do you have to purchase a solution?

Q: QuestionThe current shark mop I have just died. One of the things I liked most about it was the head swiveled 180 degrees. Will this model swivel like that?

Q: QuestionDoes the Shark Genius work well on travertine tile? Travertine is pitted so I'm concerned about cleaning where the dirt gets in the pits.

Q: Questiondoes the pocket mop come in different colors

Q: QuestionDo you have to pump it several times to keep the steam coming?

Q: QuestionCan I use a hand towel if I don't have a replacement mop pad??

Q: QuestionCan u use any cleaning products in the steamer

Q: QuestionIs it necessary to remove my shark genius mop head to store my steam mop?

Q: QuestionWhy does mine keep shutting off after a minute

Q: QuestionWhat size water tank does it have and about how long does the steam last once filled in used on a lower setting?

Q: QuestionWhat do you do if there is water left in tank when done cleaning?

Q: QuestionOur Shark Genius is making a clicking type of noice and no steam is being made. How do you disassemble to see what the problem is? We cleaned out the nozzle. but no steam is emitting.

Q: QuestionWill the Shark genius plastic head fit on the Shark professional?

Q: QuestionWhat are the three modes of steam?

Q: QuestionI have an older Shark steam mop (Model S3501) that died. Will the triangular head and other accessories for that mop fit this Shark Genius mop so I can re-use them?

Q: QuestionWhat is the water tank capacity?

Q: QuestionIs this for upholstery cleaning. Have shark lift away vacume.love it !

Q: QuestionWhat about replacement pads?

Q: Questiondoes it come with the triangle head? it does on sharks home page

QuestionWhat all type of floors can u use this on

QuestionCan you use water only with this steam mop or do you have to purchase a solution?

QuestionThe current shark mop I have just died. One of the things I liked most about it was the head swiveled 180 degrees. Will this model swivel like that?

QuestionDoes the Shark Genius work well on travertine tile? Travertine is pitted so I'm concerned about cleaning where the dirt gets in the pits.

Questiondoes the pocket mop come in different colors

QuestionDo you have to pump it several times to keep the steam coming?

QuestionCan I use a hand towel if I don't have a replacement mop pad??

QuestionCan u use any cleaning products in the steamer

QuestionIs it necessary to remove my shark genius mop head to store my steam mop?

QuestionWhy does mine keep shutting off after a minute

QuestionWhat size water tank does it have and about how long does the steam last once filled in used on a lower setting?

QuestionWhat do you do if there is water left in tank when done cleaning?

QuestionOur Shark Genius is making a clicking type of noice and no steam is being made. How do you disassemble to see what the problem is? We cleaned out the nozzle. but no steam is emitting.

QuestionWill the Shark genius plastic head fit on the Shark professional?

QuestionWhat are the three modes of steam?

QuestionI have an older Shark steam mop (Model S3501) that died. Will the triangular head and other accessories for that mop fit this Shark Genius mop so I can re-use them?

QuestionWhat is the water tank capacity?

QuestionIs this for upholstery cleaning. Have shark lift away vacume.love it !

QuestionWhat about replacement pads?

Questiondoes it come with the triangle head? it does on sharks home page