Questions & Answers

13 Questions & 53 Answers
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  • Question
    What all type of floors can u use this on   (5 Answers)

    By darfru November 13, 2016.

    Answers
    • Best 
      Answer

      The mop can be used on any type of hard flooring.

      By CommunityAnswer November 13, 2016.

    • Question
      Can you use water only with this steam mop or do you have to purchase a solution?   (10 Answers)

      By Jack October 29, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Hello Jack, Yes indeed! The Shark - Genius™ Steam Pocket® Mop can be used with only water if you so choose. Best regards, Customer Care Team

        By Shark Support Team November 4, 2016.

      • Question
        Does the Shark Genius work well on travertine tile? Travertine is pitted so I'm concerned about cleaning where the dirt gets in the pits.   (1 Answer)

        By LuDee July 27, 2017.

        Answers
        • Best 
          Answer

          I have the same tile and it works well! There's a feature that allows you to blow hot steam out if you have stubborn areas.

          By Mattj July 27, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        does the pocket mop come in different colors   (5 Answers)

        By buzz December 10, 2016.

        Answers
        • Best 
          Answer

          Not at this time

          By Dogg December 10, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        what are the ingredients in the pocket mop solution which comes with the system and attaches to the stick mop (not the steamer)   (2 Answers)

        By louie June 1, 2017.

        Answers
        • Answer

          No the cleaner for hard wood floors

          By lilbob757 July 20, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        What are the three modes of steam?   (2 Answers)

        By Cak April 29, 2017.

        Answers
        • Answer

          Low medium and high

          By lilbob757 July 20, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        How hot is the steam?   (2 Answers)

        By Drew April 17, 2017.

        Answers
        • Answer

          Very hot

          By lilbob757 July 20, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        I have an older Shark steam mop (Model S3501) that died. Will the triangular head and other accessories for that mop fit this Shark Genius mop so I can re-use them?   (1 Answer)

        By MNGofer December 30, 2016.

        Answers
        • Answer

          Looking at the images of that model, I do not believe you will be able to re-use them. However, this one comes with two washable mops.

          By TrueReviews20 January 4, 2017.

        • Question
          Do you have to pump it several times to keep the steam coming?   (5 Answers)

          By Anonymous November 20, 2016.

          Answers
          • Answer

            No, once you press the steam button, it comes out slowly and steadily. I wouldn't want to leave it in contact with the floor without keeping it moving.

            By CoolBoomer December 23, 2016.

          • Question
            What is the water tank capacity?   (5 Answers)

            By Tank November 19, 2016.

            Answers
            • Answer

              It appears to be about 16oz. It's enough to clean about 800 square feet during our use.

              By wrbluepearl January 5, 2017.

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