“Why does my shark ion robot bounce on the carpet? It doesn’t do this at my parent’s house on their carpet.”

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• We are glad to assist you today. We would like to inform you that this robot can only be used on hard floor surfaces or low-pile carpet. If you have any other concern, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

  Answered by Shark Support Team 2 years ago

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