“I got a shark ion iRobot as a gift it ran over dog poo unfortunately dog had an accident. I stopped it from cleaning and cleaned it but now the power won’t come back on at all. I don’t know what to do. I just got it a month ago.”
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Whatever you do, don’t call Shark. They were not helpful at all. All they did was make me waste time creating a profile then tell me that this unforeseen event has voided my warranty. Like I planned to for my dog to get sick and intentionally run the mess over with my vacuum. Not to mention the extremely generous 20% discount on a new unit. Oh yeah, couldn’t forget that I still had to pay for the shipping if I did want to purchase it. I don’t know what happened to Shark. They used to be a really great company. I once had ups deliver my vacuum to the wrong home and shark sent me a new one. No questions asked. And when it turned up, they told me to keep it. If you ask me, they’ve really screwed up on this one. I will never be purchasing another Shark product or recommending their products again.
Sorry, there was a problem. Please try again later.Hello Worries, We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
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