A:AnswerWe would like to let you know to remove hair and strings from the brushroll we recommend to use scissors to first cut the hair and string to make it easier to remove.
A:AnswerWe would like to let you know that the handle can be removed from the wand to be able to clean above floors. The hose can be detached from the back of the unit to be able to check for blockages.
A:AnswerWe are sorry to hear that you are having this issue with your vacuum. To better assist you with this issue we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
A:AnswerWe can assist you with your inquiry. This unit has 2 floor settings, one for carpets where the brush spins, the other setting is for barefloors and the brush does not spin.
A:AnswerWe are sorry to hear that you are having this issue with putting the dust cup back on your unit. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
