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Shark does not have authorized service centers. You send vacuums back to them for repair, at your cost, whether it's for warranty service or not. Best Buy associates told me that under their extended warranty, they will handle warranty issues, whether they send the unit back for repair, or they just give you a new, same or comparable model if yours is not available. It's hassle free on the customers end. In addition, the BB warranty extends two or four years past the mfgr warranty. The four year warranty is an extra $5 above the two year warranty: Definitely worth it.
Sorry, there was a problem. Please try again later.I have had my Shark Rotator for 2 years. They have the most amazing customer sercvice and stand behind their product even 2 years later. I just called them about a problem I am experiencing with my vacuum. They weren't able to send the particular part because they didn't have it in stock, so to my surprise a brand new vacuum arrive at my door today- no charge!. Cant say enough about this fantastic vacuum and customer service you just don't see anymore. I wouldn't buy the extended warranty. I vacuum EVERY day because of out Laradoodle that sheds a lot and I have a LOT of hardwood floor, carpet and area rugs. Works great on all!
Sorry, there was a problem. Please try again later.I purchased the geek squad protection plan because it covers anything especially physical damage. Meanwhile the manufacturers warranty doesn't. I'm pretty hard on my vacuum and also have pets who gets bored and likes to chew on things. I did the 4 year warranty.
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