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Questions & Answers

Page Showing 1-20 of 23 questions
  • QuestionWhat is the battery life?

    • Answer The battery life is 12 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum wireless range?

    • Answer The maximum wireless range is 33 feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs a carrying case included?

    • Answer The headphones come with a carrying case.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of charging interface does the headphones use?

    • Answer The charging interface for the OpenRun Pro 2 Mini headphones is USB-C.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the headphones be used for calls?

    • Answer These headphones have a built-in microphone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are the dimensions of the headphones?

    • Answer The headphones have a product depth of 4.53 inches, a height of 1.78 inches, and a width of 3.78 inches.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the difference between the OpenRun Pro 2 Minis Bone Conduction and the regular ones?

    Asked by RevNav.

    • Answer Hi there- Shokz here! The size difference between the standard OpenRunPro and the mini is 0.83". Some customers find that the OpenRun Pro Mini provides a more snug fit and less stress on the back of the ears. Having at least a 1-inch gap between your head and the headband is normal. On our Shokz website, search for the OpenRun Pro, select "Buy Now" and there is a video to help find the best fit for you! Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionDifference between open run pro 2 and open run air 2? Which one has better sound quality for both music and voice/podcasts?

    Asked by Anonymous.

    • Answer They are both similar

      Answered by LEVIL

  • QuestionHow to claim warranty?

    Asked by Si.

    • Answer Hi there- Shokz here! All of our headphones come with a two-year warranty. Please visit our website directly to submit a warranty claim for your Shokz so you can receive a replacement pair. Once on our website, click Support at the top of the page, then select Warranty Claim, and the instructions for filing a claim will be available. Thank you!

      Answered by Shokz

  • QuestionCan you wear with sunglasses?

    Asked by Anonymous.

    • Answer yes

      Answered by timh

  • QuestionDoes everyone hear your music if you are listening to it? Or just the user with the head set?

    Asked by Kdad.

    • Answer No

      Answered by Walls

  • QuestionI cant connect to bluetooth with my new iphone 17 pro, i cant find it on bluetooth? Whats the name in bluetooth Mvh Roger

    Asked by Roger.

    • Answer iPhone 15 Pro Max, in case it makes a difference. Once I'd paired the headset with the phone, it shows up as "OpenRun Pro 2 by Shokz" If you haven't paired it, try this first: https://uk.help.shokz.com/s/article/How-do-I-pair-OpenRun-Pro-2-with-my-device

      Answered by Anonymous

  • QuestionThe difference between mini and regular pro 2

    Asked by DROCK.

    • Answer How it fits your head. Best Buy has displays. I recommend trying them on to see which one is more comfortable.

      Answered by DavidG

  • Questionadjustable headband

    Asked by Anonymous.

    • Answer Hi there- Shokz here! We do not have an adjustable headband. However, the OpenRun Pro 2 comes in a Mini and Standard size. The size difference between the standard and the mini is 0.83". Having at least a 1-inch gap between your head and the headband is normal. Some customers find that the Mini provides a more snug fit and less stress on the back of the ears. Our OpenFit models have no headband at all. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionHas anyone tried these with sunglasses or regular glasses? Seems to me that these would interfere with the arms.

    Asked by Matt.

    • Answer Works with all glasses. Put them on first, then glasses on second

      Answered by Jake

  • Questionthe product manufacturer warrantee isn't poster. please provide

    Asked by JohnT.

    • Answer Hi John- Shokz here! We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

      Answered by Shokz

  • QuestionAre these comfortable if you wear glasses?

    Asked by Anonymous.

    • Answer Hi there- Shokz here! Yes, the open-ear design of the OpenRun Pro 2, allows for a comfortable fit even when wearing glasses. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionWill these headphones work with a tv.?

    Asked by Anonymous.

    • Answer Hi there- Shokz here! The OpenRun Pro 2 should work with most Bluetooth compatible devices :) Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionCompaiable with iphone

    Asked by Dwight.

    • Answer Hello- Shokz here! Yes, the OpenRun Pro 2 is compatible with iPhones. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionAre they sweat proof and water proof?

    Asked by Anonymous.

    • Answer Hello- Shokz here! The Shokz OpenRun Pro 2 Mini is sweat-resistant and water-resistant, but not fully waterproof. They carry an IP55 official water resistance rating. Our OpenSwim Pro is waterproof Fully IP68 certified. They can be submerged in fresh or salt water up to 2 meters (6.5 feet) for up to 2 hours. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz