Questions & Answers

Q: QuestionWhat is the weight of the headphones?

• A:Answer The product weight of the headphones is 0.06 pounds.

Q: QuestionWhat is the battery life of the headphones?

• A:Answer The battery life of the OpenRun Pro Mini headphones is 10 hours.

Q: QuestionAre these headphones waterproof?

• A:Answer These headphones are waterproof.

Q: QuestionDo these headphones have a built-in microphone?

• A:Answer These headphones do have a built-in microphone.

Q: QuestionDo these headphones adjust to a smaller ear size so that they fit snug around my tiny ears?

Asked 2 years ago by momof4.

• A:Answer I own both the Open Pro regular and the Open Pro mini. The only difference between them I can find is the band that goes from ear to ear around the back of your head is slightly shorter on the mini. I cannot discern a difference between the actual ear portions as they fit around the ears exactly the same. However, the hoop around the back of the head is closer to my head when wearing the mini. Hope this helps.

  Answered 2 years ago by Helimech101Verified Purchase

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Q: QuestionCan I comfortably sleep with them on? I require to sleep with meditation tracks so I need earphones that is suitable.

Asked 2 years ago by Anonymous.

• A:Answer I'm a side sleeper, and I have no problems sleeping with these headphones. Because these headphones don't sit in or on your ears, you shouldn't feel any pain from sleeping on them.

  Answered 2 years ago by BernardV

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Q: QuestionCan you download music to these or need to have phone connected?

Asked 1 year ago by Anonymous.

• A:Answer You have to have your phone it does not have internal storage.

  Answered 1 year ago by QueeneitVerified Purchase

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Q: Questionhow to measure size for mini or regular for shokz pro sport headphones

Asked 1 year ago by larry.

• A:Answer Hi there- Shokz here! If you visit our Shokz website, and click on the OpenRun Pro, just above where you select "standard" or mini", you should see a "Size Guide". These instructions will help find the best fit for you. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionWhat is the best way to clean the (Beige) headphones without damage to the plastic?

Asked 11 months ago by Cleaning.

• A:Answer Hi there- Shokz here! We recommend wiping down your headphones with a soft, dry cloth after wear or after a workout. This will ensure you receive the best and longest use out of them. If you’ve gone on a particularly grueling run that day and feel like you need a little more heavy-duty cleaning, feel free to wipe your Shokz down with a damp cloth. Just make sure to dry them again after you’re done, and no model should be plugged into the charger when wet. *Please avoid using disposable alcohol pads on your Shokz headphones, as those chemicals can impact the waterproofing of your headphones.* Reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 11 months ago by AfterShokz

  
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Q: QuestionHI! Can you connect these to a Playstation 5 console? Steve

Asked 1 year ago by StevenS4754.

• A:Answer Hello Steve- Shokz here! Yes, technically they will pair with gaming systems (i.e., PlayStation, Xbox, etc.) but we don’t recommend it because the lag is significant and would impact gameplay, overall. The PS5 does not support direct pairing with any Bluetooth headphones for audio output. To enable the connection, you need to use a compatible Bluetooth adapter, and plug the adapter into the PS5's USB port. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionMy messages will not come this my earphones. How do I fix this problem?

Asked 1 year ago by Sandy.

• A:Answer Hi Sandy- Shokz here! There is typically a setting on the phone that allows for text messages to be read aloud. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionCan I buy the charger separately. Yes, I lost the original charger.

Asked 1 year ago by Bill.

• A:Answer Hi Bill- Shokz here! Yes, we have additional chargers for sale directly on our Shokz website. Pease reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: Questiondoes this item play music from my phone

Asked 1 year ago by martyn.

• A:Answer Yes. Once paired and you can pair 2 different things at the same time if pro version is purchased. Theres an app to control multi pairing

  Answered 1 year ago by WilliamOVerified Purchase

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Q: QuestionWell, these headphones pair with a fire stick?

Asked 1 year ago by Dave.

• A:Answer Yes. I do it all the time.

  Answered 1 year ago by WilliamOVerified Purchase

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Q: QuestionAre these noise canceling?

Asked 1 year ago by Grandrunner.

• A:Answer No

  Answered 1 year ago by DavTBVerified Purchase

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Q: QuestionDoes this have the multi connection feature? The ability to connect to two devices at the same time?

Asked 2 years ago by Claire.

• A:Answer With the pro, you have that option. There's an app

  Answered 1 year ago by WilliamOVerified Purchase

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Q: QuestionFor eyeglasses wearers: Is it still comfortable over/along with eyeglasses??

Asked 2 years ago by AA.

• A:Answer After a short period you would experience pain.

  Answered 1 year ago by friendofOlliviaVerified Purchase

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Q: QuestionCan these be used for cellphone use/calls?

Asked 2 years ago by Mel.

• A:Answer Yes, I use these for cellphone use all the time. However, it's hard to hear in very loud environments.

  Answered 1 year ago by RayMVerified Purchase

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Q: QuestionUsing Shokz open run mini premium conduction headphones can amplified sound for 1 on 1 conversation ?

Asked 2 years ago by rolly.

• A:Answer The voice very strong maybe hurt the person

  Answered 1 year ago by NibraasMVerified Purchase

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