Questions & Answers

Q: QuestionHow much soap do you use in dispenser

Asked 8 months ago by Val.

• A:Answer The reservoir holds up to 9 oz of liquid soap. To control the amount of soap desired, you can position your hand up close to the sensor for a little soap and farther away for more.

  Answered 6 months ago by simplehuman

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Q: QuestionCan you use FOAMING hand soap with this dispenser?

Asked 1 year ago by Deb.

This question was asked about the related product: simplehuman - 9 oz. Touch-Free Rechargeable Sensor Liquid Soap Pump Dispenser - Matte Black

• A:Answer It is best to use liquid soap in the liquid dispenser. The foaming soap is for the foaming dispenser.

  Answered 1 year ago by simplehuman

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Q: QuestionMy hand soap will not turn on?

Asked 2 years ago by B.

• A:Answer Have you plugged it in to recharge? If so, have you reset the button on the back? If so, be sure you added soap. Otherwise, I hope you registered if with SimpleHuman so you can contact them for warranty.

  Answered 1 year ago by LeslieVerified Purchase

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Q: QuestionWe have 2 of these, absolutely love them. One seems to want to stop working. It’s fully charged, soap is ready to go. When you turn it on the blue light comes on then off like usual, once you try to use it the red light flashes 3 times, how do we reset it

Asked 2 years ago by Fix.

Q: QuestionCan I buy rechargeable battery from open market. How do I replace. Where the battery go.

Asked 3 years ago by Anonymous.

• A:Answer No, we do not have batteries available for purchase. If you are having issues with your product please contact our customer support team at [email protected]

  Answered 3 years ago by simplehuman

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Q: QuestionWill this dispenser work with any brand or type of dish washing soap?

Asked 4 years ago by Dee010.

• A:Answer Yes, I use various brands of soap. Just be careful of the brands with added beads or really thick texture.

  Answered 3 years ago by HappyCustomer1Verified Purchase

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Q: QuestionHow can I purchase the battery charger cord for the simplehuman 9 oz. Touch-Free Rechargeable Sensor Liquid Soap Pump Dispenser, Polished Stainless Steel - Polished Stainless Steel?

Asked 4 years ago by batteryCharger.

• A:Answer The simplehuman site is always sold out of the charging puck so you will not be able to use your pump at all if you lost the charger during a move like us. We went back to a manual soap dispenser and have no problems anymore. I wish I never spent $70 to realize the manual dispenser was far simpler.

  Answered 3 years ago by Anonymous

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