Questions & Answers

Q: QuestionCan the technician install the thermostat on a high voltage system?

• A:Answer No, the installation does not include installation on a line voltage system.

Q: QuestionWill the installer help me download the thermostat's app?

• A:Answer Yes, the installer will help download the appropriate app for iOS, Android, or Windows.

Q: QuestionDoes the installation service include setting up a new network?

• A:Answer No, the installation service does not include network setup or optimization.

Q: QuestionWhat does the smart thermostat installation service include?

• A:Answer The service includes installing, configuring, and connecting one smart thermostat to an existing network.

Q: QuestionIs a smart thermostat required for this service?

• A:Answer Yes, a customer supplied smart thermostat is required for this service.

Q: QuestionDoes the service include a warranty for the workmanship?

• A:Answer Yes, the service includes a 90-day workmanship warranty.

Q: QuestionNeed to install Nest Learning Thermostat. Current thermostat has only three wires. Nest need extra power wire (C) and a cooling wire. Will you install these wires from furnace to the thermostat along with the NEST thermostat installation? Thanks

Asked 6 years ago by RC.

• A:Answer Thanks for your question. Generally, Geek Squad does not perform any engineering or advanced rewiring services.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionDo you need to already have an existing C-Wire for the installation or will they use a PEK(power extender kit)?

Asked 6 years ago by Anonymous.

• A:Answer The tech they sent to my home did not know how to do PEK and was unwilling to spend a few minutes reading the instructions. I was refunded my fee and had another company do it the next day.

  Answered 5 years ago by Monty80

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Q: QuestionI have a Whole house humdifier.Will geek squad integrate with my nest thermostat installation.

Asked 8 years ago by Raj.

• A:Answer Raj, The Nest Thermostat will work with a humidifier - I would suggest contacting a HVAC company to wire / install. Its tricky if you have more than one Nest thermostat. Mine had to be wired as a 1 wire system and outside of the control boards for my lenox system.

  Answered 8 years ago by DavidVerified Purchase

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Q: QuestionI recently installed a honeywell lyric and it will not connect to my wifi and I can't connect to the app. Can the GeeK squad fix that?

Asked 7 years ago by Jamie0604.

• A:Answer Since you asked this question a few years ago, I'm sure you've since resolved the issue. However, I will try to answer for the person reading this question, because they are having the same problem. The answer is rather easy. But the explanation is quite complex. In short, you must split your dual router. Now for the long answer... The smart devices, whether they are thermostats, outlets, switches, etc., require a 2.4GHz network. Most wireless routers are duel systems that broadcast 2.4GHz and 5rGHz simultaneously. Your more advanced devices like your phone, tablet, or laptop can run on either network and detect which network is more efficient. Unfortunately, this is not an option for the thermostats, outlets, or switches. The router MUST be separated. Meaning, if your wi-fi network only shows one network, and your thermostat won't connect or stay connected, it's trying to connect to the 5GHz network, because it's a faster network. Then your thermostat gets confused. You will have to go into your router settings and establish separate names and passwords for the 2.4GHz and 5GHz networks. I strongly suggest you call your internet service provider or the manufacturer of your router. They will almost always walk you through the steps over the phone. Or do an internet search, "How do I separate my 2.4 and 5.0 wi-fi?" Once you have accomplished this, you can connect your thermostat to the 2.4GHz network and it should work perfectly. HOWEVER, now you must re-enter the new network and password to ALL affected devices (i.e. phones, laptops, tablets, cable boxes, etc.) And now your devices won't be able to take advantage of the benefits of dual bands. Hopefully, the manufacturers will realize the inconvenience their products are causing with all the other devices and develop a system that can use both 2.4GHz as well as 5GHz.

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  Answered 4 years ago by JoeytheHandyman

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Q: QuestionDoes this cost include two if I need to install one on each floor?

Asked 8 years ago by angela256z.

• A:Answer This is for the installation of one Smart Thermostat.

  Answered 8 years ago by GeekSquadSupport

  
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Q: QuestionMy existing thermostats are old 120v thermostats. How much additional will it cost me to install a smart thermostat? I believe all of the smart thermostats are 24v? I'm assuming that I'll also need to purchase and install a 120v - 24v transformer?

Asked 8 years ago by CL.

• A:Answer Found this on the internet hope it helps: I ended up going to Home Depot and picking up a Honeywell step-down transformer. The model number is AT72D1006. It steps down the 120v to 24v. The picture on the HD website is incorrect. The transformer is mounted to a 4" box plate cover, perfect for my situation. ** Turn off power to the 120v circuit before working ** ** Make sure you wire the Transformer correctly. If you wire it backwards it will step 120v up to 600v. The leads coming off the transformer go to 120v, the 24v wire attaches to the screw terminals ** http://www.doityourself.com/forum/thermostatic-controls/479706-help-moving-line-low-voltage-thermostat-power-oil-hw.html

  Answered 8 years ago by DadOf3Verified Purchase

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Q: QuestionI was told by best buy customer service that geek squad does not install nest thermostat 4th gen. Is that true?

Asked 1 year ago by Sara.

• A:Answer This is true. I don’t know why specifically but I heard this and other services like floodlight installs

  Answered 5 months ago by ShieldBearer

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Q: QuestionI purchased a Sensi Smart Thermostat from PGE marketplace for a promotional cost of $99. Can you verify if you can install this thermostat for me at the indicated price of $129.99? Thanks.

Asked 1 year ago by RPL.

Q: QuestionI have a Google nest installed And the thermostat works fine however, the app on the phones all of the phones tends to go off-line for no apparent reason the Wi-Fi in the home works perfectly, but in advertently the apps on all our iPhones go off-line at

Asked 1 year ago by Scott.

Q: QuestionI attempted to DYI the installation of my smart thermostat however it’s not working correctly. Is it possible to undo what was done? The thermostat works but there is problems with the getting the right temperature to blow out.

Asked 2 years ago by TS.

Q: QuestionGeek Squad installed my Google Nest about 2 months ago, it worked fine for the cool air and now it’s time for heat but it’s not working. Will Geek Squad come and fix this issue or do I have to contact a licensed electrician?

Asked 2 years ago by Luckie.

Q: QuestionDo your membership plans give reduction in pricing for thermostat installation or ev charger installation or tv mounting?

Asked 2 years ago by Cal1098.

Q: QuestionDoes the install cost include the installation of a c-wire adapter?

Asked 2 years ago by D.

• A:Answer No. They will not install the "C" wire. Just come in a take a look and leave. Go somewhere else.

  Answered 2 years ago by TitleVerified Purchase

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